Description This DevOps Foundation® (DOFD) Certification training introduces DevOps, a cultural and professional movement emphasizing communication, collaboration, integration, and automation to enhance the workflow between software developers and IT operations professionals. Improved workflows lead to a better capability to design, develop, deploy, and operate software and services more rapidly. Enhancing IT’s ability to produce software
This ITIL 4 Foundation Training course caters to professionals aiming to embrace ITIL for enhancing service management. Throughout the course, participants will acquire the requisite knowledge to excel in the ITIL 4 Foundation Certification exam, comprehend the comprehensive IT/digital operational framework, and leverage the ITIL 4 model for designing, delivering, and perpetually refining tech-driven products and services.
Furthermore, attendees will delve into the service value chain and various IT service management practices. They will pinpoint avenues for enhancing IT practices by adhering to ITIL standards and grasp the significance of aligning IT with business objectives. The course offers a flexible learning approach, encompassing instructor-led sessions or self-paced modules, supplemented by practice exams, preparatory questions, and supplementary materials.
Duration: 3 Days
Exam Voucher: Yes
Level: Introductory
Description The ITIL 4 Practitioner: Incident Management practice module is designed for IT professionals engaged in mitigating the adverse effects of incidents by swiftly restoring normal service operations. Certification Information: Exam Information – 20 questions – Multiple choice – 13 out of 20 marks required to pass (65%) – 30 minutes – Closed book Training
Description Digital and IT Strategy Training marks the latest addition to the ITIL 4 certification scheme, concluding the ITIL 4 Strategic Leader designation. This ITIL training introduces a fresh perspective to the ITIL 4 guidance, elevating discussions on ITIL concepts to the level of organisational strategy. ITIL 4 Foundation Certification OR Managing Professional Certificate /AND:
Description The ITIL 4 Practitioner: Monitoring and Event Management practice module is designed for IT professionals seeking to demonstrate and validate their expertise in this specific practice area. Training Objectives Official course content and curriculum PeopleCert Exam Voucher included Take2 exam re-sit included (eligible on public events) After-course instructor coaching benefit included Training Prerequisites ITIL
Description The ITIL 4 Specialist: Monitor, Support, and Fulfil combined practice module is tailored for IT professionals seeking to foster efficient cross-practice collaboration and establish effective service value streams. Individuals undergoing this module can showcase their comprehension and application of the principles encapsulated in the five ITIL Management Practices, operating seamlessly at both strategic and
Description The ITIL 4 Specialist: Create, Deliver, and Support (CDS) course delves into the fundamental service management activities and the process of service creation. Emphasizing the integration of diverse value streams and activities, it addresses the creation, delivery, and support of IT-enabled products and services. The course also encompasses supporting practices, methods, and tools, along
Description In the evolving landscape where organizations leverage information and related technologies to redefine their business approaches, the imperative to swiftly introduce new products and services for competitive edge intensifies. To thrive in this high-velocity environment, organizations must significantly enhance their agility, speed, cost-effectiveness, and responsiveness. The ITIL 4 Specialist: High-Velocity IT (HVIT) course delves
Description The ITIL 4 Practitioner: Service Request Management practice module is intended for IT professionals seeking to maintain the agreed-upon quality of a service. This involves efficiently and user-friendly handling of all pre-defined, user-initiated service requests. Certification Information: Exam Information – 20 questions – Multiple choice – 13 out of 20 marks required to pass
ITIL® 5 Foundation introduces the latest evolution of the ITIL framework, designed to help organisations manage and deliver technology-enabled services in increasingly complex digital environments.
Modern organisations depend on reliable IT services to support business operations, customer experience, and innovation. ITIL 5 provides a practical framework for designing, delivering, and improving those services while ensuring they remain aligned with business goals.
Building on the principles established in earlier versions of ITIL, ITIL 5 expands the framework to address the realities of modern technology environments, including cloud platforms, AI-driven automation, DevOps practices, and digitally enabled operating models.
This instructor-led course introduces the key concepts, terminology, and practices of ITIL 5. Participants will gain an understanding of how service management supports organisational value creation, how services are designed and delivered across modern digital ecosystems, and how continual improvement can be embedded across teams.
The course provides a structured introduction to the ITIL Service Value System, guiding principles, value streams, and service management practices, preparing participants to successfully sit the ITIL® 5 Foundation certification exam.
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Description The Site Reliability Engineering Practitioner® (SREP) Certification course introduces methods for scaling services reliably and cost-effectively within an organization. This training for SRE Practitioners delves into strategies aimed at enhancing agility, fostering cross-functional collaboration, and ensuring transparency regarding service health. The course emphasizes the principles of resilience through design, automation, and closed-loop remediation processes.
