Description Participate in this authorised APMG AgilePM Foundation certification course to gain insights into adapting and swiftly delivering projects to meet customer requirements. Additionally, you will undergo preparation for and complete the AgilePM Foundation exam during the class. Training Objectives Understand the concepts benefits and risks of Agile development Set up appropriate project teams Use
Our interactive Scrum Alliance Advanced Certified ScrumMaster® training includes thought-provoking exercises and discussion followed by applied learning at your work and written reflection. You’ll learn fundamental facilitation and coaching techniques, as well as a range of Agile and Lean values and principles with a focus on team dynamics.
We use brain friendly, science based, accelerated learning techniques to help you really learn and increase your knowledge retention.
A one-to-one coaching session is included as part of the course – a valuable opportunity to reflect and challenge yourself to become an even better ScrumMaster. Further coaching support is available if you want to explore this powerful tool for professional and personal development.
The Advanced Generative AI Development on AWS is designed for developers seeking to master the implementation of production-ready generative AI solutions on AWS. The course addresses the needs of organizations embarking on their generative AI journey and how to build comprehensive generative AI strategies that align with broader business objectives. This advanced 3-day instructor-led training builds expertise across the entire generative AI stack – from foundation models to enterprise integration patterns. In addition, you will learn about advanced data processing techniques, vector database implementation and retrieval augmentation, sophisticated prompt engineering and governance, agentic AI systems and tool integration, AI safety and security measures, performance optimization and cost management strategies, comprehensive monitoring and observability solutions, testing and validation frameworks. The course structure follows AWS’s proven model for generative AI adoption, progressing from experimentation to production-ready implementations.
The Advanced Troubleshooting & Tools in Cisco AppDynamics (APM213) training provides a look into advance level troubleshooting tips using Cisco AppDynamics. You’ll learn how to determine if the performance issues are due to infrastructure problems or code related inefficiencies. This training is the THIRD in a learning series for APM Fundamentals.
Description Organisations often need an Agile approach which recognises the need for a project discipline with a deadline for delivery, a clear target for business value realisation and a controlled budget. Agile Project Management presents a coherent and easily replicated approach to planning, resourcing and managing a successful and well-disciplined Agile project. Training Objectives Understand
Description Equip your team for AgilePM® Foundation and Practitioner Certification Training by enrolling in this highly effective Agile project management certification training course. As a certified AgilePM Practitioner through APMG, you will acquire in-depth knowledge of the Agile project management methodology. You will showcase proficiency in developing solutions incrementally, enabling teams to adeptly handle changing
A practical, hands-on introduction to applying AI in business analysis, from core concepts through to requirements, workflows, and governance
Course Overview
Duration: 2 Days
Delivery: Classroom, Live Virtual, or Private Group Training
Level: Foundation
Certification: N/A
Learn how to apply tools like ChatGPT, Claude, Perplexity, and Gemini to real business analysis tasks, improve requirements quality, accelerate stakeholder analysis, and design AI-enabled workflows with the right level of control and governance.
An advanced, hands-on programme focused on designing, specifying, and implementing AI-enabled solutions within real business environments
Duration: 3 Days
Delivery: Classroom, Live Virtual, or Private Group Training
Level: Practitioner
Certification: N/A
A hands-on, practitioner-level programme designed to move Business Analysts beyond AI awareness into real solution design, workflow automation, and delivery, helping them define requirements, prototype intelligent workflows, and apply governance, control, and business-focused thinking to AI initiatives.
Prepare your team to achieve Agile Project Management (AgilePM®) Foundation and Practitioner certifications with this highly successful Agile project management certification training course. As an APMG certified AgilePM Practitioner, you will possess a deep knowledge of the Agile project management methodology, and demonstrate skills for developing solutions incrementally, enabling teams to handle changing requirements effectively, improving team collaboration, and empowering individuals.
This 5-day AgilePM Certification course includes both exams and provides greater opportunity to discuss and explore the ideas and techniques behind the AgilePM methodology. It also allows you to take the Practitioner exam on the morning of the final day – leading to improved pass marks compared to exams taken during afternoons. You will take the Foundation exam on Day 2 of the course and the Practitioner exam on Day 5 of the course.
This course provides students with the fundamental knowledge and skills to use Windows PowerShell for administering and automating administration of Windows servers. This course provides students the skills to identify and build the command they require to perform a specific task. In addition, students learn how to build scripts to accomplish advanced tasks such as automating repetitive tasks and generating reports. This course provides prerequisite skills supporting a broad range of Microsoft products, including Windows Server, Windows Client, Microsoft Exchange Server, Microsoft SharePoint Server, Microsoft SQL Server, and Microsoft System Center. In keeping with that goal, this course will not focus on any one of those products, although Windows Server, which is the common platform for all of those products, will serve as the example for the techniques this course teaches.
In this course, you will learn the fundamental concepts of cloud computing and how a cloud strategy can help companies meet business objectives. It explores the advantages and possibilities of cloud computing. It also introduces addresses concepts such as security and compliance to help facilitate better discussions with line of business (LOB) professionals and executives.
Gain an overall understanding of AWS Cloud, independent of specific technical roles, with the fundamental-level AWS Cloud Practitioner Essentials Day. This event provides a detailed overview of cloud concepts, AWS solutions, security, architecture, pricing, and support. The event will also help you prepare for the AWS Certified Cloud Practitioner exam.
– Level: Fundamental
– Duration: 5 hours
We recommend that attendees of this event continue learning with this course:
– AWS Technical Essentials (AWSE)
Are you interested in machine learning, but not sure where to start? Join us for this session with an AWS expert and demystify the basics. Using real-world examples, you’ll learn about important concepts, terminology, and the phases of a machine learning pipeline. Learn how you can unlock new insights and value for your business using machine learning.
– Level: Fundamental
– Duration: 1.5 hours
We recommend that attendees of this event continue learning with these:
– Courses
– (!)
– MLOps Engineering on AWS (MLOE)
– Practical Data Science with Amazon SageMaker (PDSASM)
– (!)
– Resources
– AWS Ramp-Up Guide: Machine Learning
Whether you are thinking of migrating to the AWS Cloud or already have a workload running on AWS, securing your data and resources should be at the top of the list. This event introduces several AWS services that you can use to improve your current security posture. It also covers the different security design principles that will help you to plan your security approach in the AWS Cloud and provides information on resources you can use to further your knowledge around security on AWS.
– Level: Fundamental
– Duration: 1.5 hours
We recommend that attendees of this event continue learning with these:
– Courses
– AWS Security Essentials (SEC-ESS)
– (!)
– Security Engineering on AWS (AWSSO)
– Resources
– AWS Ramp-Up Guide: Security
AWS Security Essentials covers fundamental AWS Cloud security concepts, including AWS access control, data encryption methods, and how network access to your AWS infrastructure can be secured. Based on the AWS Shared Security Model, this course teaches where in the AWS Cloud you are responsible for implementing security. You’ll also learn what security-oriented services are available to you, as well as why and how the security services can help meet the security needs of your organization.
AWS Technical Essentials introduces you to essential AWS services and common solutions. The course covers the fundamental AWS concepts related to compute, database, storage, networking, monitoring, and security. You will start working in AWS through hands-on course experiences. The course covers the concepts necessary to increase your understanding of AWS services, so that you can make informed decisions about solutions that meet business requirements. Throughout the course, you will gain information on how to build, compare, and apply highly available, fault tolerant, scalable, and cost-effective cloud solutions.
The Basic Troubleshooting using Cisco AppDynamics (APM212) training provides an overview of Cisco AppDynamics and introduces you to the key features of the Application Performance Monitoring (APM) platform. Once you know your way around, you’ll learn to troubleshoot common performance issues in your application while becoming familiar with some powerful troubleshooting tools that will help you keep your application running in top form. This training is the SECOND in a learning series for APM Fundamentals.
Course Overview
Duration: 3 Days
Delivery: Classroom, Live Virtual, or Private Group Training
Level: Foundation
Certification: BCS Foundation Certificate in Business Analysis (Exam Included)
A structured and practical introduction to business analysis, covering core techniques, stakeholder analysis, business modelling, and business case development, aligned to the BCS Foundation syllabus.
The Build Effective Dashboards with Cisco AppDynamics (PRO520) training will teach you the common dashboard design types and styles as a foundation for designing dashboards in Cisco AppDynamics. You will collect requirements, produce wireframes, and configure dashboards to visualize data for monitoring ease and impact. You will add and configure widgets and data for Custom Dashboards as well as Dash Studio and learn dashboard management functions such as import/export and controlling user access.
How You’ll Benefit
This training will help you:
– Design and develop Cisco AppDynamics dashboards to meet the requirements of specific audiences
– Gain leading-edge skills for high-demand responsibilities in the cloud computing industry
In this intermediate course, you will learn to design, build, and optimize robust batch data pipelines on Google Cloud. Moving beyond fundamental data handling, you will explore large-scale data transformations and efficient workflow orchestration, essential for timely business intelligence and critical reporting.
Get hands-on practice using Dataflow for Apache Beam and Serverless for Apache Spark (Dataproc Serverless) for implementation, and tackle crucial considerations for data quality, monitoring, and alerting to ensure pipeline reliability and operational excellence. A basic knowledge of data warehousing, ETL/ELT, SQL, Python, and Google Cloud concepts is recommended.
Our interactive Scrum Alliance Certified Scrum Product Owner training will challenge you to put theory into practice through a variety of exercises and simulations, and to think through your own product ideas for yourself. As well as learning a range of techniques you’ll also gain a deeper understanding of Scrum and agile principles – not just the how but the why. It’s a potent foundation for working with Scrum and agile in your own organisation.
As Agile ways of working are increasingly adopted by organisations seeking to innovate faster and deliver better products, the majority are using Scrum as their framework. Scrum is a deceptively simple framework, but it is highly adaptive and has a significant impact on traditional organisational models. So if you’re to work successfully with it as a product owner, your knowledge needs to go deeper.
We use brain friendly, science based, accelerated learning techniques to help you really learn and increase your knowledge retention and post course you can take advantage of a one hour coaching session that is included as part of the course.
This highly interactive course provides you with a fundamental understanding of Agile and Scrum, as well as the specific skills, behaviours, and mindset necessary to become a successful Certified Scrum Product Owner,® (CSPO). With this training, you will prioritise backlogs, effectively communicate with stakeholders, and use the Scrum framework to manage expectations and keep all parties informed.
Our interactive Scrum Alliance Certified ScrumMaster® training is a great course for anybody who is new to Scrum or applying it within their organisation.
The course covers in depth the full Scrum Framework, Scrum events, accountabilities, artifacts, commitments and the values and principles that underpin it. A combination of interactive exercises, practical real-life examples, and lively discussion make this a challenging, engaging and enjoyable way to develop your understanding of Scrum. The course also covers many agile practices that support Scrum, including user stories and relative estimation.
We use brain friendly, science based, accelerated learning techniques to help you really learn and increase your knowledge retention and post course you can take advantage of a one hour coaching session that is included as part of the course.
The Cisco Data Center Nexus Dashboard Essentials training teaches you how to plan, implement, manage, operate, monitor, and troubleshoot the infrastructure of your data centers using the Cisco Nexus Dashboard platform.
The goal of this training is to provide fundamental knowledge for the Cisco Nexus Dashboard platform. It discusses the components and the structure of the platform, as well as how to plan for the installment and deployment, looking at the physical and virtual resource requirements, licensing, connectivity, cluster size, and software stack. Additionally, you will be acquainted with the Graphical User Interface (GUI) and the different functions to create and manage sites in the Cisco Nexus Dashboard. You will learn how to monitor, troubleshoot, and administer the platform, covering the authentication and authorization of the administrators’ access. This training also earns you 26 Continuing Education (CE) credits toward recertification.
How You’ll Benefit
This training will help you:
– Gain the needed skills to utilize the Cisco Nexus Dashboard platform
– Boost knowledge for protocols, solutions, and designs to acquire professional-level and expert-level data center roles
– Earn 26 CE credits toward recertification
The Cisco SD-WAN Operation and Deployment (SDWFND) v2.0 course provides a comprehensive overview of the Cisco® Software-Defined WAN (SD-WAN) solution and Cisco SD-WAN components such as vManage, vSmart and vBond.
You will learn how to deploy, manage, and operate a secure, programmable, and scalable SD-WAN fabric using IOS XE Cisco SD-WAN products. The course also covers how to configure, operate, and monitor overlay routing across the Cisco SD-WAN network. In addition, you will learn about data and control policies, and how to deploy Quality of Service (QoS) and Direct Internet Access (DIA) in the SD-WAN overlay network.
How You’ll Benefit
This class will help you learn to use Cisco SD-WAN to:
– Establish transport-independent WAN for lower cost and higher diversity
– Meet SLAs for business-critical and real-time applications
– Provide end-to-end segmentation for protecting critical enterprise compute resources
– Extend seamlessly into the public cloud
– Optimize the user experience for Software-as-a-Service (SaaS) applications
The course is designed to enable cybersecurity professionals, particularly those in SOC/CERT/CSIRT and Security Analysts roles, to use XDR.
The course reviews XDR intricacies, from fundamental components to advanced strategies and techniques, including skills needed to navigate case management, platform automation, and orchestrate cybersecurity excellence
XDR is the industry’s most powerful extended detection and response platform. You will gain hands-on expertise in endpoint management, case management, forensic analysis and platform automation. Throughout this course, you will explore the key features of Cortex XDR.
This course will utilize the Simulated Lab Environment, which is embedded within The Learning Center (TLC).
This 3-day instructor-led course provides in-depth training on Cortex XDR, Palo Alto Networks’ powerful extended detection and response platform. You will gain hands-on expertise in security operations, incident investigation, and system optimization to effectively protect modern environments. Throughout this course you will explore the key features of Cortex XDR.
The course is designed to enable cybersecurity professionals, particularly those in SOC/CERT/CSIRT and engineering roles, to use XDR.
The course reviews XDR intricacies, from fundamental components to advanced strategies and techniques, including skills needed to configure security integrations, develop workflows, manage indicators, and optimize dashboards for enhanced security operations.
This is an update and replacement for the previous EDU-260 course, specifically intended for the individuals who are responsible for configuring Cortex XDR and managing integrations, data ingestion, and security policies as opposed to the analysts who investigate cases and issues.
A retirement date for the EDU-260 and EDU-262 will be announced once the replacement course for EDU-262 is released (date TBA). For now the EDU-260 and EDU-262 will remain available, in addition to this new course offering
XSIAM is the industry’s most comprehensive security incident and asset management platform, offering extensive coverage for securing and managing infrastructure, workloads, and applications across multiple environments. Throughout this course, you will explore the key features of Cortex XSIAM. This course is designed to enable you to:
– Investigate incidents, analyze key assets and artifacts, and interpret the causality chain.
– Query and analyze logs using XQL to extract meaningful insights.
– Utilize advanced tools and resources for comprehensive incident analysis.
The course is designed to enable cybersecurity professionals, particularly those in SOC/CERT/CSIRT and Security Analysts roles, to use XSIAM.
The course reviews XSIAM intricacies, from fundamental components to advanced strategies and techniques, including skills needed to navigate case management, automation, and orchestrate cybersecurity excellence.
With this release, Palo Alto are now replacing Cortex XSIAM for Security Operations and Automation (EDU-270) with the following two courses:
– Cortex XSIAM for Investigation and Analysis (2- day course for XSIAM analysts)
– Cortex XSIAM: Security Operations, Integration, and Automation (3-day course for XSIAM engineers)
Students may wish to take only one or both courses as applicable to their role
The Developing Applications and Automating Workflows Using Cisco Core Platforms (DEVASC) training helps you prepare for Cisco® DevNet Associate certification and for associate-level network automation engineer roles. You will learn how to implement basic network applications using Cisco platforms as a base, and how to implement automation workflows across network, security, collaboration, and computing infrastructure. The course gives you hands-on experience solving real world problems using Cisco Application Programming Interfaces (APIs) and modern development tools.
How You’ll Benefit
This training will help you:
– Take advantage of the network when you implement applications to fulfill business needs
– Gain a foundation in the essentials of applications, automation, and Cisco platforms
– Earn 48 CE credits toward recertification
– Prepare for the 200-901 DEVASC exam
This course introduces the Cloud Run serverless platform for running applications. In this course, you learn about the fundamentals of Cloud Run, its resource model, and the container lifecycle. You learn about service identities, how to control access to services, and how to develop and test your application locally before deploying it to Cloud Run. The course also teaches you how to integrate with other services on Google Cloud so you can build full-featured applications.
In this advanced two-day course, software developers learn to build and customize AI solutions by using Amazon Bedrock programmatically. Through hands-on exercises and labs, participants will invoke foundation models through Amazon Bedrock APIs, implement Retrieval Augmented Generation (RAG) patterns with Amazon Bedrock Knowledge Bases, and develop AI agents with tool integration. The course focuses on the practical implementation of prompt engineering techniques, responsible AI practices with Amazon Bedrock Guardrails, open source framework integration, and architectural patterns for real-world business applications.
Description DevOps presents a complex landscape that often leaves many leaders feeling overwhelmed. Numerous enterprises find themselves grappling with their DevOps endeavors, unsure of where to commence or how to navigate the intricate maze. Successfully engineering a DevOps solution requires a deep understanding of each organization’s layers of people, processes, and technologies. Unlike a commodity
Description This DevOps Foundation® (DOFD) Certification training introduces DevOps, a cultural and professional movement emphasizing communication, collaboration, integration, and automation to enhance the workflow between software developers and IT operations professionals. Improved workflows lead to a better capability to design, develop, deploy, and operate software and services more rapidly. Enhancing IT’s ability to produce software
Organizations need a data strategy to succeed, but there’s no one-size fits all approach. Every organization will have unique objectives and obstacles. Join this event to learn how to modernize, unify, and innovate your way to a modern data strategy with AWS.
– Level: Fundamental
– Duration: 1.5 hours
We recommend that attendees of this event continue learning with these:
– Courses
– Building Data Analytics Solutions Using Amazon Redshift (BDASAR)
– Building Data Lakes on AWS (BDLA)
– Data Warehousing on AWS (DWAWS)
– (!)
– Resources
– AWS Ramp-Up Guide: Data Analytics
– AWS Ramp-Up Guide: Databases
Learn about the AWS strategy and best practices for performing large-scale cloud migrations. Built from the experiences of helping hundreds of enterprise organizations move to the cloud, these proven techniques and tools will help accelerate your successful journey to the AWS Cloud.
– Level: Fundamental
– Duration: 1.5 hours
We recommend that attendees of this event continue learning with these:
– Courses
– Migrating to AWS (AWSM)
– Resources
– AWS Ramp-Up Guide: Migration
The Enhancing Cisco Security Solutions with Data Analytics (ECSS) training covers intermediate-level knowledge of Splunk, including its fundamentals, key components, and architecture so you can detect, investigate, and respond to security threats effectively. You’ll learn to utilize various Splunk components, including Cisco XDR, Splunk SIEM, and Splunk SOAR. You’ll also discover how to use and troubleshoot the Cisco Security Cloud App, Cisco Legacy Apps, and technology add-ons (TAs) for integrating Cisco security solutions with Splunk for enhancing user, cloud, and breach protections.
How You’ll Benefit
This training will help you:
– Aggregate data from all Cisco security products into a single Splunk instance for centralized visibility
– Monitor your security environment in real time to detect and respond to threats faster
– Streamline security workflows by reducing dashboard switching and manual data correlation
– Enhance decision-making with customizable dashboards and comprehensive, accurate insights
– Protect your organization more effectively by integrating Cisco security solutions with Splunk for unified threat detection and response
– Earn 32 CE credits toward recertification
Duration: 1 Day
Delivery: Classroom or Live Virtual – Private Group Training
Level: Foundation
Certification: N/A
A highly practical introduction to project management, designed to help participants understand the project lifecycle, apply key tools and techniques, and contribute more effectively to project delivery within their organisation.
Description In this FitSM Foundation training course, you will acquire the skills to implement the fundamental aspects of efficient IT Service Management (ITSM) processes through Fits – a concise, lightweight, and attainable ITSM standard. FitSM is crafted for professionals seeking swift recognition for possessing the competencies necessary to establish effective ITSM processes, without delving into
The Fundamentals of Cisco Firewall Threat Defense and Intrusion Prevention (SFWIPF) training shows you how to implement and configure Cisco Secure Firewall Threat Defense for deployment as a next generation firewall at the internet edge. You’ll gain an understanding of Cisco Secure Firewall architecture and deployment, base configuration, packet processing and advanced options, and conducting Secure Firewall administration troubleshooting.
This training prepares you for the CCNP Security certification, which requires passing the 350-701 Implementing and Operating Cisco Security Core Technologies (SCOR) core exam and one concentration exam such as the 300-710 Securing Networks with Cisco Firepower (SNCF) concentration exam. This training also earns you 40 Continuing Education (CE) credits towards recertification.
How You’ll Benefit
This training will teach you how to implement, configure, and manage Cisco Secure Firewall Threat Defense for deployment, including:
– Configure settings and policies on Cisco Secure Firewall Threat Defense
– Gain an understanding of Cisco Secure Firewall Threat Defense policies and explain how different policies influence packet processing through the device
– Perform basic threat analysis and administration tasks using Cisco Secure Firewall Management Center
What to Expect in the Exam
350-701 SCOR: Implementing and Operating Cisco Security Core Technologies is a 120-minute exam associated with the CCNP Security certification. The multiple-choice format tests knowledge and skills related to implementing and operating core security technologies, including:
– Network security
– Cloud security
– Content security
– Endpoint protection and detection
– Secure network access
– Visibility and enforcement
300-710 SNCF: Securing Networks with Cisco Firepower is a 90-minute exam associated with the CCNP Security certification. The multiple-choice format tests knowledge of Cisco Firepower® Threat Defense and Firepower® 7000 and 8000 Series virtual appliances, including:
– Policy configurations
– Integrations
– Deployments
Management and troubleshooting
The Cisco IOS XR Software Essentials (ISOXRE) training introduces you to the essential features and functions of the Cisco IOS XR Software operating system that powers many Cisco products. Through a combination of lectures and hands-on lab exercises, you will gain an understanding of all major aspects of the operating system including the architecture, installation and upgrade, automatic provisioning, and using the software command-line interface (CLI). You will also learn how to implement essential software services including system security, logging, timing and synchronization, AAA services, and how to use modular QoS. In addition, you will learn how to implement basic routing and forwarding using Multiprotocol Label Switching (MPLS). Finally, you will learn how to implement and use programmability and monitoring features including Simple Network Management Protocol (SNMP), telemetry, process monitoring, and IOS XR programmability.
How You’ll Benefit
This training will help you:
– Learn how to describe and implement fundamental concepts and configurations on Cisco IOS XR Software.
– Gain leading-edge skills for high-demand responsibilities focused on software services.
– Earn 24 CE credits toward recertification.
Description Fundamentals of MySQL is the first step in mastering MySQL, the world’s most popular open-source database. Develop solid understanding and practical experience using relational databases, SQL and the MySQL Server and tools. This course is perfect for those interested using MySQL for backend data storage in their applications. Hands-on activities are included designed to
This course provides a comprehensive overview of Gemini Code Assist, an AI-powered tool designed to enhance software development workflows. Participants will learn how Gemini Code Assist can improve coding efficiency, reduce errors, and accelerate the software delivery lifecycle.
The course will cover core features such as code completion, code generation, and smart actions, along with best practices for integrating Gemini Code Assist into development environments. Fundamental concepts in AI-assisted coding and software development lifecycle optimization will be covered, along with practical demonstrations.
In this course, you will learn about the fundamental concepts, methods, and strategies for using generative AI. You will gain a solid understanding of use cases where generative AI can provide solutions and address business needs. Additionally, you will learn about practical insights into technologies related to generative AI and how you can use those technologies to solve real-world problems. By the end of the course, you will explore project planning and how to discuss implementation of generative AI in your organization.
In this course, you will learn how to leverage generative artificial intelligence (AI) within your organization. We’ll cover how to drive business value with generative AI, the use cases across various industries, and the considerations to implement generative AI safely and responsibly. The goal of this course is to provide you with the fundamental concepts and tools you’ll need to successfully lead generative AI initiatives within your organization.
GitHub Foundations introduces you to the fundamental concepts, features, and products of GitHub. You’ll discover the benefits of using GitHub as a collaborative platform and explore its core features, such as repository management, commits, branches, and merging. Through curated modules and hands-on exercises, you’ll gain a solid understanding of GitHub’s essential tools and be well-equipped to start contributing to projects and collaborating effectively within GitHub.
In this course, you’ll learn the basics of GitHub and gain a better understanding of its fundamental features with a hands-on exercise all within a GitHub repository. You’ll learn best practices for building, hosting, and maintaining a secure repository on GitHub.
This course is designed to help financial services professionals learn how to use Google AI tools to streamline and enhance various financial processes.
Through a combination of presentations and demos, attendees will gain insights into leveraging Gemini, NotebookLM, and AgentSpace to automate tasks, improve data analysis, and derive actionable insights from financial data. The course aims to equip financial practitioners with the skills to implement AI-driven solutions effectively and ethically within the financial services industry.
This course is designed to help HR professionals learn how to use Google AI tools to streamline and enhance various HR processes. Through a combination of presentations and hands-on demos, attendees will gain insights into leveraging Gemini, NotebookLM, and Agentspace to automate tasks, improve communication, and derive actionable insights from HR data.
The course aims to equip HR practitioners with the skills to implement AI-driven solutions effectively and ethically.
This course is designed to help Marketing professionals learn how to use Google AI tools to streamline and enhance various marketing processes.
Through a combination of presentations and demos, attendees will gain insights into leveraging Gemini, NotebookLM, and AgentSpace to automate tasks, improve campaign effectiveness, and derive actionable insights from marketing data. The course aims to equip marketing practitioners with the skills to implement AI-driven solutions effectively and ethically within the Marketing business function.
This course is designed to help Operations professionals learn how to use Google AI tools to streamline and enhance various operational processes. Through a combination of presentations and demos, attendees will gain insights into leveraging Gemini, NotebookLM, and AgentSpace to automate tasks, improve efficiency, and derive actionable insights from operational data. The course aims to equip operations practitioners with the skills to implement AI-driven solutions effectively and ethically within the Operations business function.
This course is designed to help Sales professionals learn how to use Google AI tools to streamline and enhance various sales processes. Through a combination of presentations and demos, attendees will gain insights into leveraging Gemini, NotebookLM, and AgentSpace to automate tasks, improve client engagement, and derive actionable insights from sales data.
The course aims to equip sales practitioners with the skills to implement AI-driven solutions effectively and ethically within the Sales business function.
In this course you will learn how to use various tools in Google Cloud to ingest, manage and leverage your data to derive insights in your research. You will be introduced to tools used on Google Cloud by researchers, then you will learn how to ingest your unstructured and structured data into Cloud Storage and BigQuery respectively. Next, you will learn how to curate your data and understand costs in Google Cloud. Finally you will learn how to leverage notebook environments and other Google Cloud tools for descriptive and predictive analysis.
This course uses lectures and labs to give you an overview of Google Cloud products and services. You learn about the value of Google Cloud and how to incorporate cloud-based solutions into your business strategies.
This training teaches you how to install, operate, configure, and verify a basic IPv4 and IPv6 network, configure network components, such as switches, routers, and wireless local area network (LAN) controllers (WLNs), manage network devices, and identify basic security threats. This training also covers the introduction of AI and machine learning (ML) in network operations.
This Learning Path prepares you for the Cisco Certified Network Associate (200-301 CCNA) v1.1 exam. If passed, you earn your Cisco Certified Network AssociateCCNA.
Please note that this course is a combination of Instructor-Led and Self-Paced Study – 5 days in the classroom and approx 3 days of self study. The self-study content will be provided as part of the digital courseware that you recieve at the beginning of the course and should be part of your preparation for the exam. Lab access is provided for both the class and the self- study sections, lab access is valid for 60 hours or 90 days whichever is the shorter, so please ensure you exit the lab exercises when not in use.
How You’ll Benefit
This training will help you:
– Learn the knowledge and skills to install, configure, and operate a small- to medium-sized network
– Gain a foundation in the essentials of networking, security, and automation
– Prepare for the 200-301 CCNA v1.1 exam
– Earn 30 CE credits toward recertification
What to Expect in the Exam
Cisco Certified Network Associate (200-301 CCNA) v1.1 is a 120-minute exam associated with the CCNA certification.
The exam tests your knowledge and skills related to:
– Network fundamentals
– Network access
– IP connectivity
– IP services
– Security fundamentals
– Automation and programmability
The Implementing Cisco Application Centric Infrastructure (DCACI) v1.2 course shows you how to deploy and manage the Cisco® Nexus® 9000 Series Switches in Cisco Application Centric Infrastructure (Cisco ACI®) mode. You will learn how to configure and manage Cisco Nexus 9000 Series Switches in ACI mode, how to connect the Cisco ACI fabric to external networks and services, and the fundamentals of Virtual Machine Manager (VMM) integration. You will gain hands-on practice implementing key capabilities such as fabric discovery, policies, connectivity, VMM integration, and more. This course earns you 40 Continuing Education (CE) credits towards recertification.
This course helps prepare you for the following exam:
300-620 Implementing Cisco Application Centric Infrastructure (DCACI)
This course will help you:
– Gain the skills and hands-on practice integrating the enhanced, automated capabilities of Cisco Nexus 9000 Series Switches in ACI mode for quicker application deployment
– Get the knowledge for protocols, solutions and designs to acquire professional-level and expert-level data center job roles
– Earn 40 CE credits toward recertification
What to expect in the exam
– The 300-620 DCACI exam certifies your knowledge of working with Cisco switches in ACI mode including configuration, implementation, and management.
– After you pass 300-620 DCACI, you earn the Cisco Certified Specialist – Data Center ACI Implementation certification and you satisfy the concentration exam requirement for the CCNP Data Center certification
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The Implementing Cisco Application Centric Infrastructure – Advanced (DCACIA) v1.2 course teaches you how to deploy and manage the Cisco® Nexus® 9000 Series Switches in Cisco Application Centric Infrastructure (Cisco ACI®) mode. You will learn how to configure and manage Cisco Nexus 9000 Series Switches in ACI mode, how to connect the Cisco ACI fabric to external networks and services, and the fundamentals of Virtual Machine Manager (VMM) integration. You will gain hands-on practice implementing key capabilities such as fabric discovery, policies, connectivity, VMM integration, and more. This course earns you 40 Continuing Education (CE) credits towards recertification.
This course helps prepare you for the following exam:
– 300-630 Implementing Cisco Application Centric Infrastructure – Advanced
This course will help you:
– Gain the skills and hands-on practice integrating the enhanced, automated capabilities of Cisco Nexus 9000 Series Switches in ACI mode for quicker application deployment
– Get the knowledge for protocols, solutions and designs to acquire professional-level and expert-level data center job roles
– Earn 40 CE credits toward recertification
What to Expect in the Exam
– The 300-630 DCACIA exam certifies your knowledge of working with Cisco switches in ACI mode including configuration, implementation, and management.
– After you pass 300-630 DCACIA, you earn the Cisco Certified Specialist – ACI Advanced Implementation certification and you satisfy the concentration exam requirement for the CCNP Data Center certification.
The Implementing Converged SDN Transport Solutions (SPSDNTXP) v1.0 course introduces you to Software-Defined Networking (SDN)-ready architecture. This architecture evolves traditional Metro network design into an SDN-enabled programmable network capable of delivering all services (residential, business, 5G mobile backhauling, video, and IoT) on the premise of simplicity, full programmability, and cloud integration with guaranteed service level agreements (SLAs).
You will examine the evolution of service provider design principles such as Unified Multiprotocol Label Switching, Evolved Programmable Networks, and the Cisco® Compass Metro Fabric. Additionally, you’ll explore and configure individual components of the design including segment routing and its supporting features.
This course will help you:
– Describe the Converged SDN Transport solution
– Describe the basic implementation of SDN component features
– Establish a foundation to take a deeper dive into SDN solutions
The Implementing Cisco Multicast (MCAST) v2.0 course is a five-day instructor-led course covering the fundamentals of IP multicasting, which includes multicast applications, sources, receivers, group management, and IP multicast routing protocols (such as Protocol Independent Multicast, PIM) used within a single administrative domain (intradomain). The issues of switched LAN environments and reliable IP multicasting are covered as well. The course provides technical solutions for simple deployments of IP multicast within a provider or customer network. The curriculum provides the configuration and troubleshooting guidelines for implementation of IP multicast on Cisco routers. The labs provide students with the hands-on experience needed to successfully deploy IP multicast.
The Implementing Cisco SD-WAN Security and Cloud Solutions (SDWSCS) training teaches you advanced knowledge and skills related to Cisco software-defined wide area network (SD-WAN) security and cloud services. Through a series of labs and lectures, you will learn about on-box security services, including application-aware enterprise firewall, intrusion prevention, URL filtering, malware protection, and Transport Layer Security (TLS) or Secure Socket Layer (SSL) decryption. You will also learn about cloud integration with multiple cloud service providers across multiple use cases.
Additionally, the labs will allow you to configure and deploy local security services and cloud security services with the Cisco Umbrella Secure Internet Gateway (SIG), as well as integrate the Cisco SD-WAN fabric with a cloud service provider using the Cisco vManage automated workflows.
How You’ll Benefit
This training will help you:
– Gain introductory knowledge of the security and cloud services available in Cisco SD-WAN
– Expand your knowledge of integrated security services, such as the application aware firewall and intrusion prevention and cloud and collocated security services in on-premises and private or public cloud environments
– Understand drivers, benefits, available features, and architecture of Cisco SD-WAN integrated and distributed security and cloud networking services
– Gain leading-edge skills for high-demand responsibilities focused on security and cloud services
– Earn 24 CE credits towards recertification
The Implementing Cisco Service Provider VPN Services (SPVI) training prepares network professionals to implement and support Virtual Private Network (VPN) solutions on top of an MPLS network infrastructure. The goal is to prepare you to deploy, configure, monitor, operate, and troubleshoot end customer VPN environments built over a common Service Provider MPLS backbone. This training also includes labs to reinforce concepts including MPLS VPN fundamentals, benefits, classifications, components, control plane and data plane operations, VPN routing using Virtual Routing and Forwarding (VRF), Layer 3 MPLS VPNs, Layer 2 MPLS VPNs, IPv6 MPLS VPN implementations, IP Multicast VPNs, shared services VPNs, and solutions for deploying MPLS VPN traversing multiple service providers domains.
This training prepares you for the 300-515 SPVI v1.1 exam. If passed, you earn the Cisco Certified Specialist – Service Provider VPN Services Implementation certification and satisfy the concentration exam requirement for the Cisco Certified Network Professional (CCNP) Service Provider certification. This training also earns you 40 Continuing Education (CE) credits toward recertification.
How You’ll Benefit
This training will help you:
– Gain valuable skills in reinforcing MPLS VPN fundamental concepts, benefits, and classifications
– Learn to configure optional paths for traffic to avoid network congestion
– Prepare for the 300-515 SPVI v1.1 exam
– Earn 40 CE credits toward recertification
What to expect in the exam
Implementing Cisco Service Provider VPN Services (300-515 SPVI) v1.1 is a 90-minute exam associated with the Cisco Certified Specialist – Service Provider VPN Services Implementation certification and satisfies that concentration exam requirement for the Cisco Certified Network Professional Service ProviderCCNP SERVICE PROVIDER.
The Implementing Segment Routing on Cisco IOS XR (SEGRTE201) v2.0 course covers the fundamental concepts of Segment Routing (SR), how to configure and verify segment routing within an Interior Gateway Protocol (IGP), and the interworking of Label Distribution Protocol (LDP) with segment routing. You will learn how to implement Topology-Independent Loop-Free Alternate (TI-LFA) using segment routing, and how to instantiate and verify segment routing traffic engineering policies. You will also learn how to implement segment routing within Border Gateway Protocol (BGP).
How you’ll benefit
This course will help you:
– Learn how to configure and verify segment routing within an Interior Gateway Protocol (IGP)
– Prepare to implement topology-independent loop-free alternate using segment routing
– Learn to implement segment routing within Border Gateway Protocol
Explore the features and benefits of the NetApp Cloud Volumes ONTAP solution. Examine the architecture and functionality of NetApp ONTAP storage in the cloud. Finally, learn how to configure, deploy, and manage the Cloud Volumes ONTAP solution by using NetApp BlueXP.
The Intermediate Python for Network Engineers (IPYNE) training introduces the fundamental concepts of network programmability and automation using Python. It is designed for network engineers new to programming or professionals looking to enhance their automation skills through Python and Cisco APIs. The training focuses on practical use cases, such as automating device configurations, managing network inventories, and integrating with Cisco products like IOS XE, Meraki, and ThousandEyes for API automation. You will also learn the basics of creating reusable programs using object-oriented programming, building web interfaces with Flask, and interacting with large language models for advanced network automation. Upon completion, you will be able to write Python scripts, interact with network devices via APIs, and design automation workflows to streamline network management tasks.
How You’ll Benefit
This training will help you:
– Gain hands-on experience using Python to automate, configure, and monitor network devices, increasing efficiency and reducing manual errors
– Develop practical skills in leveraging modern tools and libraries—such as Netmiko, PyATS, and REST APIs—for scalable and reliable network automation
– Learn to build and deploy reusable automation solutions, including scripts, web interfaces, and API wrappers, to streamline network operations
– Acquire foundational knowledge in integrating advanced technologies like CI/CD, telemetry, and large language models (LLMs) to enhance and future-proof network management
– Earn 29 CE credits toward recertification
The Introducing Automation for Cisco Solutions (CSAU) training gives you a broad overview of network automation skills. Through a combination of lecture and hands-on labs, you will learn the fundamentals of automation such as working on model-driven programmability solutions with representational state transfer configuration protocol (RESTCONF) and network configuration protocol (NETCONF) protocols. The training also covers data formats and types, including Extensible Markup Language (XML), JavaScript Object Notation (JSON), Yaml Ain’t Markup Language (YAML), and Yet Another Next Generation (YANG), and their value in network automation, along with DevOps tools such as Ansible and Git.
How You’ll Benefit
This training will help you:
– Gain an overview of the skills you need to become a next-generation engineer
– Prepare to accelerate network automation in your organization
– Increase collaboration across internal and external teams using version control systems
– Earn 16 CE credits toward recertification
The Introduction to 802.1X Operations for Cisco Security Professionals (802.1X) training shows you how to configure and prepare to deploy Cisco® Identity-Based Networking Services (IBNS) solutions based on Cisco Catalyst switches, Cisco 9800 LAN Controllers, and Cisco Meraki deployments. You will learn the fundamentals of the 802.1X protocol and configuration, Cisco IBNS, configuring access for non-supplicant devices, architectural components, and considerations with 802.1X.
This training also earns you 18 Continuing Education (CE) credits toward recertification.
How You’ll Benefit
This training will help you:
– Gain in-depth knowledge of 802.1X protocol fundamentals, configuration, and integration within Cisco environments
– Learn to configure 802.1X on Cisco Catalyst switches, Cisco Wireless LAN Controllers, and Meraki devices through real-world labs
– Understand Cisco IBNS operations and how 802.1X functions as a foundational element for secure network access
– Acquire the ability to integrate non-supplicant devices (devices without native 802.1X support) using MAC Authentication Bypass (MAB) and guest services
– Compare and select the most appropriate Extensible Authentication Protocol (EAP) methods for your organization’s deployment needs
– Learn best practices for designing 802.1X-enabled networks and troubleshooting IBNS deployments to ensure reliable, secure access
This course introduces fundamentals concepts related to artificial intelligence (AI), and the services in Microsoft Azure that can be used to create AI solutions. The course is not designed to teach students to become professional data scientists or software developers, but rather to build awareness of common AI workloads and the ability to identify Azure services to support them. The course is designed as a blended learning experience that combines instructor-led training with online materials on the Microsoft Learn platform (https://azure.com/learn). The hands-on exercises in the course are based on Learn modules, and students are encouraged to use the content on Learn as reference materials to reinforce what they learn in the class and to explore topics in more depth.
The Introduction to Application Monitoring in Cisco AppDynamics (APM211) training provides an overview of Cisco AppDynamics and introduces you to the key features of the Application Performance Monitoring (APM) platform. Once you know your way around, you’ll learn to troubleshoot common performance issues in your application, as well as several advanced troubleshooting tools and techniques. You’ll also get familiar with some powerful monitoring tools that will help you keep your application running in top form. This training is the FIRST in a learning series for APM Fundamentals.
A practical, modern introduction to C++ covering core language features, object-oriented design, and standard library usage
C++ is a powerful programming language widely used in systems development, embedded software, and high-performance applications. It combines low-level control with advanced features such as object-oriented and generic programming, making it highly versatile but also more complex than many other languages.
This course provides a structured and practical introduction to C++, designed for developers who already have programming experience and want to build a strong foundation in modern C++.
Delivered as a five-day hands-on programme, the course covers the full lifecycle of C++ development, from understanding the compilation model and core syntax, through to working with classes, templates, and the Standard Template Library (STL).
Participants will learn how to write safe, efficient, and maintainable C++ code, while also gaining exposure to modern language features introduced in C++11, C++14, and C++17.
By the end of the course, participants will be able to apply C++ confidently in real-world development environments, improving both performance and code quality.
5 Days
Gain a solid foundation in Microsoft Dynamics 365 Finance, including ERP basics, navigation, security, and shared features. Explore advanced tools like Copilot automation, AI forecasting, and intelligent collections. Hands-on labs cover financial reporting, budgeting, AP/AR, and integration with Microsoft 365 and Power Platform. Learn to optimize operations through business events, electronic reporting, and personalization for better decision-making.
This course provides a comprehensive introduction to Microsoft 365, Copilot, and AI-powered agents. It introduces learners to the foundational concepts, core services, and administrative controls of Microsoft 365. It then builds upon this foundation by exploring how Copilot and agents can utilize AI to automate tasks, enhance collaboration, and personalize user experiences across the Microsoft 365 suite.
This course introduces Microsoft 365, an integrated cloud platform that delivers industry-leading productivity apps along with intelligent cloud services, and world-class security. You’ll learn foundational knowledge on the considerations and benefits of adopting cloud services and the Software as a Service (SaaS) cloud model, with a specific focus on Microsoft 365 cloud service offerings. You will begin by learning about cloud fundamentals, including an overview of cloud computing. You will be introduced to Microsoft 365 and learn how Microsoft 365 solutions improve productivity, facilitate collaboration, and optimize communications. The course then analyzes how security, compliance, privacy, and trust are handled in Microsoft 365, and it concludes with a review of Microsoft 365 subscriptions, licenses, billing, and support.
In this course, students will gain foundational knowledge of core data concepts and related Microsoft Azure data services. Students will learn about core data concepts such as relational, non-relational, big data, and analytics, and build their foundational knowledge of cloud data services within Microsoft Azure. Students will explore fundamental relational data concepts and relational database services in Azure. They will explore Azure storage for non-relational data and the fundamentals of Azure Cosmos DB. Students will learn about large-scale data warehousing, real-time analytics, and data visualization.
Duration: 2 Days
Delivery: Classroom or Live Virtual – Private Group Training
Level: Foundation
Certification: Ratio
A hands-on project management course that introduces the core principles, tools, and techniques needed to guide a project from initiation through planning, delivery, and closure, using a practical simulated case study to bring the learning to life.
A practical, structured introduction to Python for building applications, working with data, and developing reusable code
Despite being over three decades old, Python® has become one of the most widely used programming languages in modern software development. It is particularly dominant in areas such as data science, machine learning, artificial intelligence, and web development, where its simplicity and flexibility make it highly effective.
This course provides a comprehensive introduction to Python 3, suitable for both beginners and developers transitioning from other programming languages.
Delivered as a three-day hands-on programme, it guides participants through the fundamentals of Python programming, from setting up the development environment through to building structured applications that work with data types, data structures, files, and error handling.
Participants will develop a complete Python application while learning how to write clear, reusable, and maintainable code, forming a strong foundation for further development in Python and related domains.
3 Days
IPv6 Fundamentals, Design, and Deployment (IP6FD) is a five-day training that provides you with the knowledge and skills needed to implement and configure the IP version 6 (IPv6) features of Cisco IOS software. The training also provides an overview of IPv6 technologies; covers IPv6 design and implementation; describes IPv6 operations, addressing, routing, services, and transition; and describes deployment of IPv6 in enterprise networks as well as in service provider networks. The training includes case studies that are useful for deployment scenarios and remote labs.
How You’ll Benefit
This training will help you:
– Learn how to successfully configure the IP version 6 features of Cisco IOS Software
– Gain leading-edge skills for high-demand responsibilities in the enterprise sector
– Earn 40 CE credits toward recertification
This ITIL 4 Foundation Training course caters to professionals aiming to embrace ITIL for enhancing service management. Throughout the course, participants will acquire the requisite knowledge to excel in the ITIL 4 Foundation Certification exam, comprehend the comprehensive IT/digital operational framework, and leverage the ITIL 4 model for designing, delivering, and perpetually refining tech-driven products and services.
Furthermore, attendees will delve into the service value chain and various IT service management practices. They will pinpoint avenues for enhancing IT practices by adhering to ITIL standards and grasp the significance of aligning IT with business objectives. The course offers a flexible learning approach, encompassing instructor-led sessions or self-paced modules, supplemented by practice exams, preparatory questions, and supplementary materials.
Duration: 3 Days
Exam Voucher: Yes
Level: Introductory
ITIL® 5 Foundation introduces the latest evolution of the ITIL framework, designed to help organisations manage and deliver technology-enabled services in increasingly complex digital environments.
Modern organisations depend on reliable IT services to support business operations, customer experience, and innovation. ITIL 5 provides a practical framework for designing, delivering, and improving those services while ensuring they remain aligned with business goals.
Building on the principles established in earlier versions of ITIL, ITIL 5 expands the framework to address the realities of modern technology environments, including cloud platforms, AI-driven automation, DevOps practices, and digitally enabled operating models.
This instructor-led course introduces the key concepts, terminology, and practices of ITIL 5. Participants will gain an understanding of how service management supports organisational value creation, how services are designed and delivered across modern digital ecosystems, and how continual improvement can be embedded across teams.
The course provides a structured introduction to the ITIL Service Value System, guiding principles, value streams, and service management practices, preparing participants to successfully sit the ITIL® 5 Foundation certification exam.
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A practical, structured introduction to Java for developers building robust, object-oriented applications
Java remains one of the most widely used programming languages for enterprise systems, backend services, and large-scale applications. Its platform independence, strong typing, and mature ecosystem make it a reliable choice for building scalable and maintainable software systems.
For developers coming from other programming languages, Java introduces a different approach to object-oriented design, memory management, and application structure.
This course provides a clear and practical introduction to Java programming, designed specifically for individuals who already have programming experience and want to build capability in Java.
Delivered as a four-day hands-on programme, the course covers the essential features of the language, including core syntax, object-oriented programming, exception handling, and standard library usage.
Participants will gain the knowledge and confidence to develop structured, maintainable Java applications, forming a strong foundation for further development in enterprise, web, or backend systems.
4 Days
This four-day course is the first step in learning about Containers and Kubernetes Fundamentals and Cluster Operations. Through a series of lectures and lab exercises, the fundamental concepts of containers and Kubernetes are presented and put to practice by containerizing and deploying a two-tier application into Kubernetes.
LookML not only serves as the foundation for visualization assets in Looker, but is also capable of dynamic aggregations, incrementally refreshed persistent derived tables, and more. In this course you will practice the skills to be an advanced Looker Developer through guided lecture and independent exercises using sample data.
This course will examine how administrators can manage and extend Microsoft 365 Copilot to meet their business needs. The course introduces you to Copilot, examines how to implement and administer it, and then explores the fundamentals of Copilot extensibility.
The Managing Cisco Network Operating Systems (CNIOS) training introduces the fundamental concepts of Cisco networking operating systems, including IOS XE, NX-OS, and IOS XR. This training is designed for individuals who are new to Cisco or networking professionals who want to deepen their understanding of Cisco operating systems used across various network devices. Upon completion of this training, you will be able to navigate the command-line interface (CLI), configure basic settings as well as advanced protocols, and understand the unique features and architectures of Cisco network operating systems.
This training includes five free additional modules through Cisco U. These modules provide valuable foundational knowledge on Cisco Network Operating Systems:
– Track 1 – 1: Overview of Cisco Network Operating Systems
– Track 1 – 2: Evolution of Cisco Operating Systems
– Track 1 – 3: Comparison of IOS, IOS XE, NX-OS, and IOS XR
– Track 6 – 22: Cisco Documentation Navigation
– Track 6 – 23: Cisco Operating Systems Licensing
Please note that this course lab access is valid for 60 hours or 90 days whichever is the shorter, so please ensure you exit the lab exercises when not in use.
How You’ll Benefit
This training will help you:
– Get familiar with Cisco IOS XE, NX-OS, and IOS XR operating systems
– Navigate CLIs of individual systems, perform initial setup, upgrade, and troubleshooting
– Navigate Cisco documentation, interact with Cisco Technical Assistance Center (TAC), and automate different platforms
– Configure important features, such as Virtual Port Channel (vPC), Fibre Channel, virtual extensible LAN (VXLAN), and router clustering
– Earn 37 CE credits toward recertification
–
Practical Skills for Confident, Constructive and Outcome-Focused Conversations
Difficult conversations are part of every professional environment.
Whether it is addressing underperformance, giving honest feedback, managing conflict, or handling sensitive situations, the quality of these conversations has a direct impact on team performance, trust, and outcomes.
The challenge is not simply having the conversation. It is knowing how to approach it in a way that is clear, professional, and constructive.
This course focuses on developing the skills required to handle difficult conversations effectively in real-world situations where clarity, emotional control, and good judgement matter.
Delivered as a practical, instructor-led programme, the course combines realistic scenarios, structured techniques, and interactive exercises to help participants approach difficult conversations with greater confidence and control.
The focus is on practical communication, not theory.
1 Day Instructor-Led Training
This four-day course will provide you with a thorough understanding of the internationally recognised and best practice programme management methodology Managing Successful Programmes (MSP), providing the skills you need to confidently use MSP to manage programmes in line with strategic aims of a business and its day to day running.
By the end of this course, you will have the skills to be able to identify and document the vision of a programme, thus aligning it to the strategic aims of the business. You will also be able to coordinate the projects of a programme to ensure the correct application of resources and risk, issue and change management. You will also be able to interface with the day to day business to ensure the smooth transition of changes delivered by a programme into business as usual activity and ensure that the benefits that the programme is designed to deliver are achieved.
Communicating with Confidence, Clarity and Professional Impact
Assertiveness is a critical professional skill that sits between passive communication and aggressive behaviour.
Many professionals either avoid speaking up or struggle to communicate their views clearly, which can lead to misunderstanding, frustration, and missed opportunities.
Others may come across as too direct or forceful, which can damage working relationships and team dynamics.
This course provides a practical framework for developing assertive communication skills that are clear, confident, and professional.
Participants learn how to express ideas, handle challenging situations, and communicate boundaries in a way that maintains respect, credibility, and control.
The focus is on helping individuals communicate more effectively in real workplace situations where clarity, confidence, and professional presence matter.
1 Day Instructor-Led Training
Designed for IT professionals who are starting to engage with Azure, this Azure Fundamentals Training course caters to an audience eager to explore Azure offerings and gain practical experience with the product. Emphasizing the use of the Azure portal and command line interface for resource creation, the course does not demand scripting skills. Participants will develop the confidence to pursue other role-based courses and certifications, including Azure Administrator. The course incorporates a blend of lectures, demonstrations, and hands-on labs, serving as valuable preparation for the AZ-900 exam.
Duration: 1 Day
Live Virtual Instructor Led Course
This course is designed to build your foundation in Dynamics 365 Supply Chain Management application knowledge. This course will cover the most important features and functionalities needed by Dynamics 365 Supply Chain Management functional consultant including: The product information and how to configure, create, and manage your product and inventory. Supply chain management configuration and processing. The transportation management features, and the warehouse management features. Quality management and quality control functionalities. Master planning configuration and processing. This course includes lectures and several hands-on exercises. The exercises will be introduced to you in the form of a case study presented to a Dynamics 365 Supply Chain Management functional consultant. Each exercise will be based on a business scenario followed by a question or discussion then a step-by-step guidance to perform the system related steps.
This course is for individuals who seek an understanding of how to plan and migrate existing workloads to the AWS Cloud. You will learn about various cloud migration strategies and how to apply each step of the migration process, including portfolio discovery, application migration planning and design, conducting a migration, and post-migration validation and application optimization. Hands-on labs reinforce learning, and each lab is designed to provide you with the understanding and foundation necessary to complete migration tasks in your organization.
This three-day course is designed to provide VMware vSphere® administrators with the knowledge and hands-on experience in managing VMware Cloud Foundation™ in a hybrid cloud environment and utilizing VMware HCX® for workload migration.
Product Alignment
– VMware Cloud Foundation 5.0
– VMware HCX 4.7
The Monitor the Health of Your Application using Cisco AppDynamics (APM214) training provides insights on defining performance thresholds, configuring health rules, and building policies that trigger based on a trouble occurrence. This training is the FOURTH in a learning series for APM Fundamentals.
Practical Techniques for Communication, Influence and Personal Effectiveness
Neuro-Linguistic Programming (NLP) provides a set of practical techniques for improving how we communicate, influence, and understand behaviour.
In professional environments, success often depends on how effectively individuals can build rapport, adapt communication styles, and influence outcomes.
NLP focuses on understanding how people think, process information, and respond in different situations. By applying these principles, individuals can communicate more effectively, manage interactions more confidently, and achieve better outcomes.
This course introduces the core principles and practical tools of NLP, focusing on real workplace application rather than theory.
Participants will learn how to improve communication, build stronger relationships, and influence situations with greater clarity, confidence, and control.
1 Day Instructor-Led Training
The Performing Cybersecurity Using Cisco Security Technologies (CBRCOR) training guides you through cybersecurity operations fundamentals, methods, and automation. The knowledge you gain in this training will prepare you for the role of Information Security Analyst on a Security Operations Center (SOC) team. You will learn foundational concepts and their application in real-world scenarios, and how to leverage playbooks in formulating an Incident Response (IR). The training teaches you how to use automation for security using cloud platforms and a SecDevOps methodology. You will learn the techniques for detecting cyberattacks, analyzing threats, and making appropriate recommendations to improve cybersecurity.
This training prepares you for the 350-201 CBRCOR v1.2 exam. If passed, you earn the Cisco Certified Specialist – Cybersecurity Core certification and satisfy the core exam requirement for the Cisco Certified Cybersecurity Professional / CCNP CybersecurityCCNP CYBERSECURITY
How You’ll Benefit
This training will help you:
– Develop essential cybersecurity skills in SOC operations, threat detection, and incident response through real-world labs and scenarios
– Gain hands-on experience with leading security tools such as Cisco XDR, Splunk Phantom, and Firepower NGFW
– Learn automation and SecDevOps practices to improve efficiency and effectiveness in security operations
– Prepare for the 350-201 CBRCOR v1.2 exam
– Earn 40 CE credits toward recertification
What to Expect in the Exam
Performing Cybersecurity Using Cisco Security Technologies (350-201 CBRCOR) v1.2 is a 120-minute exam associated with the Cisco Certified Specialist – Cybersecurity Core certification and satisfies the core exam requirement for the Cisco Certified Cybersecurity Professional certification.
This exam tests your knowledge of core cybersecurity operations, including:
– Cybersecurity fundamentals
– Techniques
– Processes
– Automation
Developing Confidence, Credibility and Professional Presence
Personal impact is the ability to communicate with confidence, credibility, and clarity in professional situations.
It influences how individuals are perceived, how effectively they engage others, and how successfully they contribute in meetings, discussions, and decision-making environments.
Many professionals have strong technical or functional expertise but struggle to present their ideas with confidence or to establish a strong presence in group settings.
This course provides a practical approach to developing professional presence and improving how individuals communicate, engage, and influence others.
Participants will learn how to project confidence, communicate more effectively, and build a stronger presence in both everyday interactions and more formal situations.
The focus is on real-world application, helping individuals make a more positive and effective impact in their professional environment.
1 Day Instructor-Led Training
Description Enroll in this PRINCE2 Agile® Foundation certification course to prepare thoroughly for the PRINCE2 Agile Foundation exam and to gain insight into leveraging the compatibility between PRINCE2 and Agile methodologies. Moreover, this training program will furnish you with the necessary skills and methodologies to execute projects that meet the evolving demands of customers in
This PRINCE2 certification course provides the knowledge required to prepare for the PRINCE2 Foundation certification exam and Practitioner exam. Attend this highly interactive course and get certified in one of the most widely used methods for managing projects in the world. The PRINCE2 certification training course includes 29 hours of Instructor-Led Training (ILT) or Virtual Instructor-Led Training (VILT) presented by a real-world PRINCE2 practitioner.
Organisations looking to improve their practises in managing projects have consistently found structured methods to be of immense benefit. PRINCE2® is a well-established standard structured method for managing projects and reducing uncertainty in project delivery. PRINCE2® is used by numerous private sector organisations worldwide and is mandatory on many European public sector projects.
Certification in project management skills is a growing expectation in many organisations. The PRINCE2® Foundation certificate in project management certificate in project management and Practitioner certification increases your credibility and demonstrates a thorough understanding of project processes and the PRINCE2® method.
Description PRINCE2 stands as a universally acknowledged and esteemed project management methodology, providing a structured, scalable, and adaptable framework for project management. Its unique emphasis on governance, risk management, and benefits realization distinguishes it from other project management certifications. With the integration of agile concepts and a heightened emphasis on tailoring, the latest version of
Description PRINCE2 stands as a widely acknowledged and well-established project management methodology, providing a structured, scalable, and customizable framework for project management. Its emphasis on governance, risk management, and benefits realization distinguishes it from other project management certifications. With the integration of agile concepts and a focus on tailoring, the updated PRINCE2 methodology becomes even
The Programming for Network Engineers (PRNE) v2.0 course is designed to equip you with fundamental skills in Python programming. Through a combination of lectures and lab experience in simulated network environments, you will learn to use Python basics to create useful and practical scripts with Netmiko to retrieve data and configure network devices. Upon completion of this course, you should have a basic understanding of Python, including the knowledge to create, apply, and troubleshoot simple network automation scripts.
This course will help you:
– Explain the need for network engineers to learn how to program
– Explain how programming relates to the journey into network automation and programmability
– Create useful and practical scripts to retrieve data and configure network devices
– Create, apply, and troubleshoot simple network automation scripts
– Gain hands-on experience with Python programming
Description This course provides comprehensive instruction on building a complete web application from the ground up. You’ll acquire proficiency in all the essential tools and modules needed throughout the development process. Starting with the fundamentals of RESTful API, you’ll progress through the course to develop and deploy a sophisticated, industry-standard web application. Python, renowned for
Asking Better Questions to Improve Communication, Understanding and Outcomes
The ability to ask effective questions is one of the most important skills in professional communication.
Good questioning improves understanding, strengthens relationships, and leads to better decision-making.
However, many professionals rely on closed or unfocused questions, which can limit insight, reduce clarity, and lead to missed opportunities.
This course provides a practical approach to developing effective questioning skills that improve communication and drive better outcomes.
Participants learn how to ask the right questions at the right time, structure conversations more effectively, and use questioning techniques to clarify, explore, and influence discussions.
The focus is on applying questioning techniques in real workplace situations where clarity, engagement, and understanding are essential.
1 Day Instructor-Led Training
Description This SecDevOps Foundation® (SDOF) Certification Training course will help you prepare for and successfully attain the SecDevOps Foundation Certification. In this course, you will learn the following: Benefits, concepts, and vocabulary of SecDevOps and DevSecOps How SecDevOps and DevSecOps evolved from Agile Differences between DevOps practices and other cybersecurity approaches Training Objectives Prepare for
This course provides a comprehensive overview of Google Cloud Security Command Center (SCC) Enterprise, a Cloud-Native Application Protection Platform (CNAPP) solution that helps organizations prevent, detect, and respond to threats across Google Cloud services.
You will learn about core SCC Enterprise features, including enhanced threat detection,
in-depth vulnerability management, and integrated case management. Fundamental concepts
in threat management and vulnerability assessment will also be covered, along with practical
demonstrations of how to use SCC Enterprise to identify, investigate, and remediate security
risks within your cloud environment.
Description The Site Reliability Engineering Foundation® (SREF) Certification Training introduces the principles and practices necessary for organizations to effectively scale critical services with reliability and efficiency. Implementing a site reliability engineering approach entails organizational realignment, a heightened emphasis on engineering and automation, and embracing new operational paradigms. This course explores the evolution of SRE and
Description Organisations typically store their most critical information, the information used to manage day-to-day operations, within a database. The ability to retrieve and analyse this information is essential to the functioning of the organization. Structured Query Language (SQL) is the primary language used to accomplish such tasks. Essentially, SQL is the language you use to
Developing the Skills, Confidence and Mindset to Lead Effectively
Stepping into a leadership role is a significant transition.
Many new or aspiring leaders are expected to move quickly from delivering individual work to leading people, making decisions, and taking responsibility for outcomes.
However, this shift is not always supported with the practical skills required to lead effectively.
This course provides a structured introduction to leadership, focusing on the core skills, mindset, and behaviours needed to succeed in a leadership role.
Participants will develop the confidence to lead others, communicate effectively, and manage performance while building strong working relationships.
The programme is practical and focused on real workplace situations, helping individuals make a confident and effective transition into leadership.
2 Day Instructor-Led Training
The Transforming to a Cisco Intent-Based Network (IBNTRN) v1.1 course teaches you how the functionality of Cisco® SD-Access fits into Cisco Digital Network Architecture (Cisco DNA™). Through a combination of lessons and hands-on learning, you will practice operating, managing, and integrating Cisco DNA Center, programmable network infrastructure, and Cisco SD-Access fundamentals. You will learn how Cisco delivers intent-based networking across the campus, branch, WAN, and extended enterprise and ensures that your network is operating as intended.
How you’ll benefit
This class will help you:
– Configure an open, software-driven approach that makes the network simpler, more agile, and responsive to business needs
– Leverage the functionality of Cisco DNA Center to streamline operations, reduce costs, detect and contain threats, and continuously align the network to business needs
The Understanding Cisco Contact Center Enterprise Foundations (CCEF) v1.0 course gives you an overview of the Cisco® Packaged Contact Center Enterprise (PCCE) and Unified Contact Center Enterprise solutions. You will gain an understanding of contact center basics and describe the available Cisco contact center solutions and intended target customers. You will also focus on the Cisco Contact Center Enterprise (CCE) family of products and explore key features and functionality of the solution including architecture, major system components, and tools used for administration and reporting. This course is the foundation for additional courses required to deploy, configure, support, and troubleshoot Cisco CCE solutions.
This class will help you:
– Learn how to manage timely, disparate data using CCER as a reporting solution
– Apply the CCE as a business solution to deploy, troubleshoot, and tailor application usage to support business processes.
– Understand the foundational components of Contact Center Enterprise solutions
The Understanding Cisco Cybersecurity Operations Fundamentals (CBROPS) training provides an understanding of the network infrastructure devices, operations, and vulnerabilities of the TCP/IP protocol suite, and basic information security concepts, common network application operations and attacks, the Windows and Linux operating systems, and the types of data that are used to investigate security incidents. After completing this training, you will have the basic knowledge that is required to perform the job role of an associate-level cybersecurity analyst in a threat-centric security operations center (SOC).
This training prepares you for the 200-201 CBROPS v1.2 exam. If passed, you earn the Cisco Certified Cybersecurity Associate certification and the role of a junior or entry-level cybersecurity operations analyst in a SOC.
How You’ll Benefit
This training will help you:
– Learn the fundamental skills, techniques, technologies, and the hands-on practice necessary to prevent and defend against cyberattacks as part of a SOC team
– Prepare for the 200-201 CBROPS v1.2 exam
– Earn 30 CE credits toward recertification
What to Expect in the Exam
The 200-201 CBROPS exam is a 120-minute assessment for the Cisco Certified CyberOps Associate certification and is aligned with the associate-level cybersecurity operations analyst job role. The CBROPS exam tests a candidate’s knowledge and skills related to security concepts, security monitoring, host-based analysis, network intrusion analysis, and security policies and procedures.
The Understanding Cisco SDA Fundamentals (SDAFND) v1.0 course introduces you to Cisco® Software-Defined Access and teaches you, through a combination of lectures and labs, how to implement simple, single-site fabric networks.
You will learn the benefits of leveraging Software-Defined Access in the Cisco-powered Enterprise Campus network. SDAFND will introduce the solution, its architecture and components, and guide you through labs to design and deploy simple Cisco SD-Access networks.
This course will help you:
– Deploy Cisco SD-Access networks
– Explain Cisco Software-Designed Access
– Operate, manage, and integrate Cisco DNA Center™
– Prepare for various Cisco certifications: Cisco Certified Specialist – Enterprise Core (ENCOR), and Cisco Certified Specialist – Enterprise Design (ENSLD)
Vertex AI Agent Builder lets developers, even those with limited machine learning skills, tap into the power of Google’s foundation models, search expertise, and conversational AI technologies to create enterprise-grade generative AI applications. In this course, you learn how to use Vertex AI Agent Builder to create search engines and chat applications. You will then explore how to integrate these search engineers and chat applications into your own applications. Finally, you learn how to manage the tools built in Vertex AI Agent Builder in production.
This five-day course provides you with the knowledge, skills, and abilities to achieve competence in automating and operating a VCF private cloud using VMware Cloud Foundation® Automation and VMware Cloud Foundation® Operations. You will learn about the architecture of VCF Automation, provider and organization management, provider and organization networking, and content library management. The course covers blueprints, catalogs, Supervisor management, and deploying workloads using the Catalog and IaaS portals. You will learn about VCF Operations overview, architecture, and navigating the user interface. You will explore customizing alerts, views, reports, dashboards, and policies. This course also explains VCF logs, storage, and network operations, health and diagnostics, service discovery, and application monitoring concepts.
This five-day course provides you with the knowledge, skills, and abilities to achieve competence in deploying, managing, operating and securing private cloud using VMware Cloud Foundation® (VCF). You will learn about the architecture of VCF, storage and network management, licensing, and certificates. In addition to workload domains, availability, and life cycle management, the course also covers upgrade scenarios.
This five-day course provides you with the knowledge, skills, and abilities to achieve competence in deploying, managing, and operating VMware® Cloud Foundation™. You will learn about the architecture of VMware Cloud Foundation, storage and network management, licensing, and certificates. In addition to workload domains, availability, life cycle management, and troubleshooting, the course also covers VMware® Aria Suite™ integration and VMware® Private AI Foundation with NVIDIA architecture and components.
This course has been retired and replaced by the course VMware Cloud Foundation: Build, Manage, and Secure (VCFBMS).
This five day course explores the architecture and design considerations for an initial deployment of VMware Cloud Foundation (VCF). The course explains the architecture framework and language, as well as design considerations for building, operationalizing, and consuming a VMware Cloud Foundation deployment. The scope of the course is centered on the core design considerations applicable to a VMware Cloud Foundation deployment in a single site.
This comprehensive five-day hands-on training is designed to provide you with the knowledge, skills, and abilities to achieve competence in troubleshooting the VMware Cloud Foundation® (VCF) 9.0 environments. This course blends lecture and hands-on lab exercises to deliver advanced skills to diagnose and resolve problems in VMware CloudFoundation 9.0 environments. This course also focuses on investigating and resolving problems and analyzing log files to help you recognize log file entries that identify root causes.
This five-day, extended hour course takes you from introductory to advanced VMware vSphere® 8 management skills. Building on the installation and configuration content from our best-selling course, you will also develop advanced skills needed to manage and maintain a highly available and scalable virtual infrastructure. Through a mix of lecture and hands-on labs, you will install, configure, and manage vSphere 8. You will explore the features that build a foundation for a truly scalable infrastructure and discuss when and where these features have the greatest effect. This course prepares you to administer a vSphere infrastructure for an organization of any size using vSphere 8, which includes VMware ESXi™ 8 and VMware vCenter Server® 8.
Product Alignment
– VMware ESXi 8.0
– VMware vCenter 8.0
This five-day course features intensive hands-on training that focuses on installing, configuring, and managing VMware vSphere 8, which includes VMware ESXi™ 8 and VMware vCenter® 8. This course prepares you to administer a vSphere infrastructure for an organization of any size.
This course is the foundation for most VMware technologies in the software-defined data center.
Product Alignment
– VMware ESXi 8.0
– VMware vCenter 8.0
This five-day course teaches you advanced skills for configuring and maintaining a highly available and scalable virtual infrastructure. Through a mix of lecture and hands-on labs, you configure and optimize the VMware vSphere 8 features that build a foundation for a truly scalable infrastructure. You also discuss when and where these features have the greatest effect. Attend this course to deepen your understanding of vSphere and learn how its advanced features and controls can benefit your organization.
Product Alignment
– VMware ESXi 8.0
– VMware vCenter 8.0
This five-day course provides you with the knowledge, skills, and abilities to achieve competence in deploying, configuring and managing VMware vSphere Foundation. You will learn about the architecture of vSphere Foundation, compute, storage, networks and licensing.
This course prepares you to administer a vSphere Foundation, which includes VCF Operations 9.0, vCenter 9.0, and ESX 9.0.
Microsoft Copilot is an AI-powered assistant that helps you accomplish more, whether you’re working on personal projects or professional tasks. In this course, you’ll get a high-level introduction to Microsoft Copilot and Microsoft 365 Copilot, learn about their capabilities, identify tasks they can support, and understand how they work behind the scenes. You’ll also gain practical skills in writing effective prompts to generate useful, relevant results. By the end of this course, you’ll be able to use Microsoft Copilot to enhance your productivity by effectively managing your tasks and creating new content based on your prompts.
This course is ideal for those who are new to Microsoft Copilot or generative AI and want to understand how these tools can enhance their everyday work and personal projects. Whether you’re a student, a professional, or simply curious about AI, this course offers a beginner-friendly introduction to the capabilities of Microsoft Copilot and Microsoft 365 Copilot. Learners who take this course are looking to boost their productivity by learning how to interact effectively with AI. They may be exploring ways to streamline tasks, generate content, or manage their workload more efficiently. With a focus on practical skills like writing effective prompts and understanding how Copilot works, this course empowers users to confidently integrate AI into their daily routines.
As generative AI becomes more common, the ability to interact with large language models is shifting from niche knowledge to a necessary skill across many different industries and roles. In this course, you will learn the fundamentals of prompting large language models and exploring further techniques for improving the output from large language models.
