IT Service Management

Cisco Network Service Orchestrator (NSO) Essentials for Programmers and Network Architects (v4.0)

The NSO Essentials for Programmers and Network Architects (NSO201) training introduces you to Cisco Network Services Orchestrator (NSO). You will learn to install Cisco NSO and use it to manage devices and create services based on YANG templates with XPath. This training provides an overview of NSO as a network automation solution as well as introducing you to NETCONF, YANG, and XPath. You will learn about managing devices and creating device templates, service management and service package creation, network element drivers, interfacing with other systems using APIs, configuring and troubleshooting system settings, managing alarms and reporting, configuring NSO for scalability and performance, and capabilities that can be added to Cisco NSO.

How You’ll Benefit

This course will help you:

– Learn to install Cisco Network Services Orchestrator (NSO)
– Practice configuring devices with NSO
– Practice designing and managing services with YANG models
– Gain confidence with NSO configuration

DevOps Foundation® (DOFD) Certification Training

Description This DevOps Foundation® (DOFD) Certification training introduces DevOps, a cultural and professional movement emphasizing communication, collaboration, integration, and automation to enhance the workflow between software developers and IT operations professionals. Improved workflows lead to a better capability to design, develop, deploy, and operate software and services more rapidly. Enhancing IT’s ability to produce software

FitSM® Foundation Certification Training

Description In this FitSM Foundation training course, you will acquire the skills to implement the fundamental aspects of efficient IT Service Management (ITSM) processes through Fits – a concise, lightweight, and attainable ITSM standard. FitSM is crafted for professionals seeking swift recognition for possessing the competencies necessary to establish effective ITSM processes, without delving into

ITIL 4 Foundation Certification

This ITIL 4 Foundation Training course caters to professionals aiming to embrace ITIL for enhancing service management. Throughout the course, participants will acquire the requisite knowledge to excel in the ITIL 4 Foundation Certification exam, comprehend the comprehensive IT/digital operational framework, and leverage the ITIL 4 model for designing, delivering, and perpetually refining tech-driven products and services.

Furthermore, attendees will delve into the service value chain and various IT service management practices. They will pinpoint avenues for enhancing IT practices by adhering to ITIL standards and grasp the significance of aligning IT with business objectives. The course offers a flexible learning approach, encompassing instructor-led sessions or self-paced modules, supplemented by practice exams, preparatory questions, and supplementary materials.

Duration: 3 Days

Exam Voucher: Yes
Level: Introductory

ITIL 4 Practitioner Service Desk

Description The objective of the ITIL Service Desk practice is to manage the demand for incident resolution and service requests. It commonly serves as the initial and primary point of contact for all users with the service provider. In this course, the service desk practice encompasses all four dimensions of service management: organisations and people,

ITIL® 4 Incident Management Training

Description The ITIL 4 Practitioner: Incident Management practice module is designed for IT professionals engaged in mitigating the adverse effects of incidents by swiftly restoring normal service operations. Certification Information: Exam Information – 20 questions – Multiple choice – 13 out of 20 marks required to pass (65%) – 30 minutes – Closed book Training

ITIL® 4 Leader Digital and IT Strategy Training

Description Digital and IT Strategy Training marks the latest addition to the ITIL 4 certification scheme, concluding the ITIL 4 Strategic Leader designation. This ITIL training introduces a fresh perspective to the ITIL 4 guidance, elevating discussions on ITIL concepts to the level of organisational strategy. ITIL 4 Foundation Certification OR Managing Professional Certificate /AND:

ITIL® 4 Problem Management Training

Description The ITIL 4 Practitioner: Problem Management practice module is designed for IT professionals aiming to minimise the occurrence and impact of incidents. This involves identifying both actual and potential causes of incidents and effectively managing workarounds and known errors. Certification Information Exam Information 20 questions Multiple choice 13 out of 20 marks required to

ITIL® 4 Specialist Drive Stakeholder Value Training

Description The ITIL 4 Practitioner: Monitoring and Event Management practice module is designed for IT professionals seeking to demonstrate and validate their expertise in this specific practice area. Training Objectives Official course content and curriculum PeopleCert Exam Voucher included Take2 exam re-sit included (eligible on public events) After-course instructor coaching benefit included Training Prerequisites ITIL

ITIL® 4 Specialist Monitor, Support, and Fulfil Training

Description The ITIL 4 Specialist: Monitor, Support, and Fulfil combined practice module is tailored for IT professionals seeking to foster efficient cross-practice collaboration and establish effective service value streams. Individuals undergoing this module can showcase their comprehension and application of the principles encapsulated in the five ITIL Management Practices, operating seamlessly at both strategic and

ITIL® 4 Specialist: Create, Deliver, and Support Training

Description The ITIL 4 Specialist: Create, Deliver, and Support (CDS) course delves into the fundamental service management activities and the process of service creation. Emphasizing the integration of diverse value streams and activities, it addresses the creation, delivery, and support of IT-enabled products and services. The course also encompasses supporting practices, methods, and tools, along

ITIL® 4 Specialist: High-Velocity IT Training

Description In the evolving landscape where organizations leverage information and related technologies to redefine their business approaches, the imperative to swiftly introduce new products and services for competitive edge intensifies. To thrive in this high-velocity environment, organizations must significantly enhance their agility, speed, cost-effectiveness, and responsiveness. The ITIL 4 Specialist: High-Velocity IT (HVIT) course delves

ITIL® 4 Strategist: Direct, Plan, and Improve Training

Description This ITIL 4 Strategist: Direct, Plan, and Improve (DPI) course equips individuals with the practical skills needed to establish an IT (Information Technology) organisation focused on continuous learning and improvement with a robust and effective strategic direction. It explores the influence and impact of Agile and Lean methodologies and demonstrates how they can be

ITIL® 4: Monitoring and Event Management Training

Description The ITIL 4 Practitioner: Monitoring and Event Management practice module is designed for IT professionals seeking to demonstrate and validate their expertise in this specific practice area. Certification Information: Exam Information – 20 questions – Multiple choice – 13 out of 20 marks required to pass (65%) – 30 minutes – Closed book Training

ITIL® 4: Service Request Management Training

Description The ITIL 4 Practitioner: Service Request Management practice module is intended for IT professionals seeking to maintain the agreed-upon quality of a service. This involves efficiently and user-friendly handling of all pre-defined, user-initiated service requests. Certification Information: Exam Information – 20 questions – Multiple choice – 13 out of 20 marks required to pass

ITIL® 5 Foundation Certification Training

ITIL® 5 Foundation introduces the latest evolution of the ITIL framework, designed to help organisations manage and deliver technology-enabled services in increasingly complex digital environments.

Modern organisations depend on reliable IT services to support business operations, customer experience, and innovation. ITIL 5 provides a practical framework for designing, delivering, and improving those services while ensuring they remain aligned with business goals.

Building on the principles established in earlier versions of ITIL, ITIL 5 expands the framework to address the realities of modern technology environments, including cloud platforms, AI-driven automation, DevOps practices, and digitally enabled operating models.

This instructor-led course introduces the key concepts, terminology, and practices of ITIL 5. Participants will gain an understanding of how service management supports organisational value creation, how services are designed and delivered across modern digital ecosystems, and how continual improvement can be embedded across teams.

The course provides a structured introduction to the ITIL Service Value System, guiding principles, value streams, and service management practices, preparing participants to successfully sit the ITIL® 5 Foundation certification exam.

Protected: ITIL® 5 Foundation Certification Training 28–29 April 2026

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Microsoft Identity and Access Administrator SC-300

The Microsoft Identity and Access Administrator course explores how to design, implement, and operate an organization’s identity and access management systems by using Microsoft Entra ID. Learn to manage tasks such as providing secure authentication and authorization access to enterprise applications. You will also learn to provide seamless experiences and self-service management capabilities for all users. Finally, learn to create adaptive access and governance of your identity and access management solutions ensuring you can troubleshoot, monitor, and report on your environment. The Identity and Access Administrator may be a single individual or a member of a larger team. Learn how this role collaborates with many other roles in the organization to drive strategic identity projects. The end goal is to provide you knowledge to modernize identity solutions, to implement hybrid identity solutions, and to implement identity governance.

IT Service Management - Ratio