The Essentials of Webex Calling (CLWXCALL)

Cisco - Security

The Essentials of Webex Calling (CLWXCALL) training is designed to guide you through a complete Webex Calling setup, from the initial installation of Webex Control Hub and adding users to configuring Webex Calling features through an existing on-premises Cisco Unified Communications Manager (CUCM) and Cisco Unified Border Element (CUBE) public switch telephone network (PSTN) setup. This training also earns you 18 Continuing Education (CE) credits toward recertification. How You'll Benefit

This training will help you:

Gain an understanding of the Webex solutions, including Webex Meetings, Webex Messaging, and Webex Calling
Learn how to configure and manage the features of the Webex Control Hub
Earn 18 CE credits towards recertification

Live Labs:

1. Set Up Webex Control Hub
2. Add Users to Webex Control Hub
3. Configure Admin-Configurable Webex Calling Features
4. Configure User-Configurable Webex Calling Features
5. Configure High Availability on Cisco Routers
6. Configure Webex Control Hub for Webex Calling
7. Configure Local Gateway for Webex Calling
8. Troubleshooting Issues with Webex Calling

The Essentials of Webex Calling (CLWXCALL) Objectives

Introduce the components that make up the Webex solution
including Webex Meetings
Webex Messaging
and Webex Calling
Introduce the components that make up Webex Calling Control Hub
including analytics
troubleshooting
and reporting
Introduce the Management feature of Webex Control Hub
including how to set it up for a business
Introduce the Services section of the Webex Control Hub
including the Webex Services
Cloud-Connected Unified Communications Services
and Hybrid Services
Identify the methods available to add users to the Webex Control Hub
Explain Cisco IP Phone software registration with Webex Control Hub
eligible devices
and provisioning methods
Explain how an administrator can configure calling features from the Webex Control Hub that will affect the organization
Understand how users or administrators can configure calling features either from the Webex Control Hub or from their personal user portal
Introduce the three different methods available to bring PSTN calling capabilities into the Webex calling solution
Identify the different types of Cisco routers
as well as third-party routers
that can support the local gateway in a premises-based PSTN deployment
Describe different deployment scenarios using the local gateway in a premises-based PSTN Webex Calling solution
Understand how the high-availability solution within Cisco routers can be used in a Webex Calling deployment to offer failover for the local gateway and the Cisco Unified Border Element
Configure the Webex Control Hub to support Webex Calling in a premises-based PSTN deployment
Configure Cisco Unified Border Element and local gateway settings on a Cisco router to support Webex Calling using a premises-based PSTN deployment
Describe different methods that can be used to troubleshoot setup issues and media issues when configuring Webex Calling using the premises-based PSTN deployment

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The Essentials of Webex Calling (CLWXCALL) Prerequisites

Who should attend
Collaboration Engineers
Collaboration Administrators
Prerequisites
There are no formal prerequisites for this training. However, the knowledge and skills you are recommended to have before attending this training are:

A basic understanding of unified communications
A basic understanding of cloud-based unified communications solutions
These skills can be found in the following Cisco Learning Offerings:

Understanding Cisco Collaboration Foundations (CLFNDU)
Implementing and Operating Cisco Collaboration Core Technologies (CLCOR)
The Essentials of Webex Calling (CLWXCALL) Course Format

Live Virtual Course
The Essentials of Webex Calling (CLWXCALL) Outline

1. Webex Overview
2. Webex Control Hub Overview and Monitoring
3. Webex Control Hub Management
4. Webex Control Hub Services
5. Methods to Add Users to Webex Control Hub
6. Methods to Add Devices to Webex Control Hub
7. Admin-Configurable Webex Calling Features
8. User-Configurable Webex Calling Features
9. Webex Calling Public Switched Telephone Network Options
10. Routers Supporting Local Gateway
11. Deployment Scenarios for Local Gateways
12. Local Gateway and Cisco Unified Border Element with High Availability
13. Control Hub Settings for Webex Calling
14. Router Settings for Webex Calling
15. Webex Calling Troubleshooting