So, what should we do when we are in a conflict? Should we just leave it and hope that it goes away? The chances are that it probably doesn’t go away and will come back to haunt you. Conflicts have a tendency to escalate when untreated, they can make the environment toxic and unproductive and eventually the conflict may come to control you rather you controlling it.
Handling conflicts is much like fixing your teeth. You may put it aside, eventually go through some pain and come out of the dental surgery, relieved that it is all over. In fact, on reflection you may decide that it wasn’t that bad after all and you should have even done it sooner.
Conflicts are actually good since they push you and others to move forward in your relationship. The post-conflict result is usually more mature and you usually end up appreciating others’ point of view as well. After all, you want to arrive at a resolution that is satisfactory to all sides. Hence, conflict management skill is a must have for anyone in today’s market.
Contains a rich selection of case studies and training exercises on conflict resolution, life cycle of conflicts and mental attitudes
Course Design
The systematic design of this course facilitates understanding conflict, detecting signs of conflict escalation, responding to such signs with appropriate action and finally using effective techniques to resolve the conflict.
This course focuses on positive and productive aspects of conflicts and explains how we can benefit from situations which are often perceived as negative and destructive. Conflicts, if managed correctly, increase understanding and wisdom.
Delegates will be introduced to a variety of psychological tactics sometimes used by others as a way to create a conflict. Understanding such tactics and mind games enables one to prepare and respond effectively in order to prevent a conflict.
Delegates will also explore emotional skills critical in dealing with other people and learn how to control their emotions as well as those of others and guide the debate towards a win/win outcome.
The rich selection of scenarios and exercises in this course will help delegates to master these skills quickly and efficiently.