2.1 Representatives of Our Customers and Vendors A. Sources of Personal Data Personal data may be acquired from: a) Direct communication with you; b) Your employing company or your colleague, if associated with our customer or vendor; c) Other entities within the Ratio Global Group of Companies; d) Networking events hosted, sponsored, or attended by us; e) Publicly accessible sources like your company’s website or social media platforms; and/or f) Other third-party sources.
B. Personal Data Collected and Processed We may collect personal data such as: a) Name; b) Salutation; c) Business name; d) Business address; e) Business email address; f) Business telephone number; and/or g) Job title.
C. Purpose and Lawful Basis We utilize your personal data for purposes including:
If you wish to object to specific uses of your data, including direct marketing, please contact us.
2.2 Visitors to Our Premises A. Sources of Personal Data We may obtain personal data directly from you and from our system records.
B. Personal Data Collected and Processed We collect: a) Name; b) Business contact details; c) Organization; d) Role; and/or e) Image (CCTV).
C. Purpose and Lawful Basis We process your data for security and visitor record-keeping. If you object to this, please contact us.
2.3 Website Visitors A. Sources of Personal Data We obtain personal data: a) Directly from you (e.g., subscribing to services); b) From your device/browser; and/or c) Through correspondence with us.
B. Personal Data Collected and Processed We collect: a) Name; b) Username; c) Email address; d) Operating system/browser type; e) Cookie data; f) Marketing preferences; and/or g) IP address.
C. Purpose and Lawful Basis We use your data for website services, relationship management, market understanding, security, and marketing. Contact us if you object to such uses.
We do not engage in the sale of your personal data to third parties. However, we may share your personal data with various entities for specific purposes:
Third-Party Courses: We may transfer your personal data to organizations that offer third-party training courses. This transfer is contingent upon these course providers being GDPR-compliant and adhering to data protection laws.
Service Providers: We may disclose your information to organizations that provide services to us under the condition that they maintain confidentiality and comply with GDPR and other relevant data protection laws. These service providers may include:
Company Mergers and Takeovers: In the event of us deciding to dispose of all or parts of our business, we may transfer your personal data to potential purchasers and their advisors. This transfer will be subject to appropriate confidentiality obligations.
If we transfer your personal data outside the EEA, we ensure compliance with data protection regulations through various safeguards:
International transfers within Ratio adhere to EU Commission-approved Standard Contractual Clauses for Controllers and, where relevant, for Processors. Third-party vendor data transfers outside the EU also adhere to these standards or other approved safeguards by the European Commission. You can request copies of these agreements by contacting dataprotection@yourratio.co.uk.
The GDPR grants you specific rights concerning the processing of your personal data, including:
These rights are subject to conditions under applicable data protection legislation and the laws and regulations we are subject to. If processing is based on consent, you have the right to withdraw consent at any time. However, this may impact our ability to provide certain products or services to you. If you wish to exercise your rights or opt-out of any purpose, you can contact us at dataprotection@yourratio.co.uk.
We will retain and process your Personal Data only for the duration necessary to fulfill the purposes for which it was collected in relation to your interaction with us. This retention period may be extended if we have a legal right or obligation to retain the data for a longer duration, or if the data is required for the establishment, exercise, or defense of legal claims.
Cookie Settings
Ratio (“we”, “our”, “us”) is dedicated to safeguarding and respecting your privacy. This website is managed by Ratio, located at Gridiron Building, 1 Pancras Square, London, N1C 4AG, United Kingdom. This section serves as our Cookies Notice, explaining the rationale behind our use of cookies, the types of cookies we employ, and how you can manage cookies stored on your devices.
A cookie refers to a small, removable data file, usually comprising letters and numbers, which is downloaded onto a computer, smartphone, or other device when a user accesses specific websites.
Cookies serve various purposes, from enhancing website functionality to recognizing a user’s device and customizing their experience based on previous preferences. Additionally, cookies furnish valuable insights to website owners about user interactions. We use cookies to differentiate you from other website users, enabling us to offer a personalized browsing experience and enhance our site.
We utilize session cookies and persistent cookies. Session cookies are temporary files that endure only for the duration of your browsing session and are deleted once you close your browser. Persistent cookies, on the other hand, remain in your browser’s subfolders even after you close your browser. Refer to the table below for detailed information regarding the specific cookies we employ.
4.1 Google Analytics
Our website utilizes Google Analytics to monitor visitor navigation and acquisition channels. This enables us to access statistics on accessed content types, returning users, and overall website visits. The anonymized data collected via Google Analytics is solely for statistical analysis and cannot identify individuals. You can opt out of Google cookies through this link.
You have the option to accept or reject cookies. However, blocking cookies may disable certain site features or prevent site usage altogether. To reject or limit cookie usage on your device, adjust your web browser settings to deny cookie placement or to notify you when a cookie is set. You may also delete set cookies at a later time. Instructions for blocking or removing cookies may vary depending on your web browser. Visit All About Cookies for guidance on eliminating or restricting cookies via your browser settings. For comprehensive information on how we safeguard your information, please consult our full Privacy Notice here.
8 Privacy Notice for Course Participants
1 INTRODUCTION
1.1 Ratio (“Ratio” “we“, “our“, “us“) is committed to protecting and respecting your privacy. Ratio is a provider of organisation-wide IT training, immersive learning, employee engagement and management training to corporate clients, government organisations, independent contractors, and individual customers. Should we process your personal data you can be assured that it will only be used in accordance with this privacy notice (‘Notice’).
1.2 This Notice sets out how and why we process personal data that we receive from you (or otherwise obtain about you).
1.3 This Notice may be amended from time to time. We will post changes to this Notice on our website and any changes will not take effect until a reasonable period of time has passed after posting.
2 DATA CONTROLLER
2.1 The data controller responsible for Processing your Personal Data is Ratio, which maintains its registered office at Gridiron Building, 1 Pancras Square, London, N1C 4AG United Kingdom. You may contact us at this address or:
By email: dataprotection@yourratio.co.uk
By telephone: 44 (0) 333 050 0977
2.2 Questions, comments and requests regarding this Notice may be emailed to our Privacy Officer at dataprotection@yourratio.co.uk or sent by post to the above mentioned address.
3 WHAT PERSONAL DATA WE COLLECT AND WHY
3.1 We collect various types of personal data about Course Participants including:
The purposes for collection and processing Course Participant Personal Data
3.2 In certain instances, Ratio may find it necessary to process Special Categories of Personal Data concerning Course Participants, such as details about an individual’s disability or religious beliefs, to adequately address their specific requirements. Ratio will only handle Special Categories of Personal Data about you with your explicit consent and solely for this specified purpose.
3.3 For details on how we utilize your cookie data, please refer to our Website Visitor and Cookie Notice.
3.4 When we record training sessions as part of our educational service delivery or for future utilization and improvement of our customer course attendees’ experience, as well as for course quality evaluation, Ratio will inform participants of the session’s recording. Recordings are limited to internal Ratio use and accessible to participants through their personal accounts on the learning management platform. Course participants will retain the right to opt out of such recorded sessions.
4 HOW WE ACQUIRE YOUR PERSONAL DATA
4.1 We may acquire your personal data directly from you or from a company or organization with which you are affiliated.
4.2 Additionally, we may obtain your personal data from publicly available sources or third parties.
5 DISCLOSURE OF YOUR PERSONAL DATA
5.1 We may reveal your personal data to other Ratio members in Europe and the United States to facilitate:
• (a) course facilitation; • (b) general course attendee administration; • (c) information security services and IT support; • (d) storage of personal data; • (e) marketing campaigns.
5.2 Furthermore, we may disclose personal data to trusted third parties within and outside the European Union, subject to various commercial safeguards, to enable them to:
• (a) provide us with IT systems and services; • (b) furnish virtual classrooms for remote trainees; • (c) offer sandbox environments for trainees; • (d) deliver courses provided by our trusted partners; • (e) administer exams and certification services.
5.3 We may also utilize and disclose Personal Data that you provide us for other purposes if authorized by you.
5.4 If Ratio decides to engage in the sale or acquisition of any business or assets, we may divulge your personal information to other parties involved in the transaction. Such disclosure will occur only if those parties agree to maintain the confidentiality and security of your personal information. In the event of changes to Ratio’s composition, any transfer or subsequent processing of your personal information by third parties will align with the relevant provisions of this Notice.
6 TRANSFER OF YOUR PERSONAL DATA OUTSIDE THE EEA
6.2 We may transfer your Personal Data to our Third-Party platforms for purposes such as storage, aggregation, provision of a training sandbox, and facilitating remote course attendance.
6.3 Additionally, we may transfer Course Participants’ Personal Data to various third-party vendors outside the European Union to aid us in delivering online training and exam accreditation. International transfers of Course Participants’ Personal Data to third-party vendors will be safeguarded by employing the following arrangements, adjusted as necessary to meet GDPR requirements:
• (a) adherence to the EU Standard Contractual Clauses; • (b) compliance with Binding Corporate Rules for Processors; or • (c) transfer to an organization certified under the EU-US Privacy Shield framework, supplemented by GDPR compliance.
6.4 Individuals may request a copy of one or more of the referenced agreements by contacting us using the contact details specified in paragraph 2.1 above.
7 DATA RETENTION
Ratio retains personal data in a format enabling the identification of data subjects for no longer than necessary for the purposes for which the personal data are processed. We generally retain personal data collected to comply with legal obligations and regulations throughout our relationship with Course Participants concerning service provision and any applicable regulatory or retention period mandated by law. Information about you may be retained after your course concludes for as long as necessary for legal, regulatory, fraud prevention, and legitimate business purposes. However, we may retain data for extended periods if required by law or deemed necessary for addressing potential claims.
8 YOUR RIGHTS
8.1 The GDPR affords you certain rights concerning the Processing of your Personal Data, including the ability to:
• Request access to Personal Data about you (commonly known as a “data subject access request”), enabling you to receive a copy of the Personal Data we hold about you. • Request rectification, correction, or updating of any Personal Data we hold about you, ensuring incomplete or inaccurate information is corrected. • Request erasure of Personal Data, allowing you to ask us to delete or remove Personal Data where there is no justifiable reason for us to continue Processing it. You also have the right to request deletion or removal of Personal Data if you have exercised your right to object to Processing. • Request restriction of Processing of your Personal Data, enabling you to ask us to suspend Processing of Personal Data about you (e.g., to establish its accuracy or the reason for Processing it). • Request the transfer of Personal Data provided by you (“data portability”). • Object to the Processing of your Personal Data under certain circumstances.
8.2 The exercise of these rights is not absolute and may be subject to specific pre-conditions and exemptions under the GDPR. Should you wish to exercise the rights conferred by the GDPR, please contact our Privacy Officer.
8.3 Any requests to exercise your rights should be directed to the physical or email address specified in paragraph 2.1 above.
9 COMPLAINTS
9.1 While we endeavor to process your personal data in accordance with applicable legal obligations, if you have any complaint(s) in this regard, please address your complaint(s) to our Privacy Officer.
9.2 You also retain the right to lodge a complaint with the UK Information Commissioner’s Office (“ICO”) if you are dissatisfied with how Ratio processes your Personal Data and we cannot provide you with a satisfactory resolution to your request.
10 DEFINITIONS
The terms used in this Notice are defined as follows:
“Ratio” with its principal place of business at Ratio, Gridiron Building, 1 Pancras Square, London, N1C 4AG, United Kingdom.
“Personal Data” means any information relating to an identified or identifiable natural person (also referred to as ‘Data Subject’); an identifiable person is one who can be identified, directly or indirectly, in particular by reference to an identifier, such as a name, an identification number, location data, an online identifier or to one or more factors specific to the physical, physiological, genetic, mental, economic, cultural or social identity of that natural person.
“Special Categories of Personal Data” means Personal Data revealing racial or ethnic origin, political opinions, religious or philosophical beliefs, or trade union membership, and the processing of genetic data, biometric data for the purposes of identifying an individual, data concerning health or data concerning a natural person’s sex life or sexual orientation.
“Process” or “Processing” means any operation or set of operations which is performed on Personal Data or on sets of Personal Data, whether or not by automated means, such collection, recording, organisation, structuring, storage, adaptation or alteration, retrieval, consultation, use, disclosure by transmission, dissemination or otherwise making available, alignment or combination, restriction, erasure or destruction.