Microsoft Dynamics 365 Customer Insights (Data) Specialist MB-260 Information

Key Point of Training Programs

• Objectives

  Clean, transform, and ingest data into Dynamics 365 Customer Insights.
  Create a unified customer profile.
  Work with Dynamics 365 Audience insights.
  Enrich data and predictions.
  Set up and manage external connections.
  Administer and monitor Customer Insights.

• Microsoft Dynamics 365 Customer Insights (Data) Specialist MB-260 Delivery Format

  In-Person

  Online

• Microsoft Dynamics 365 Customer Insights (Data) Specialist MB-260 Outline

  Module 1: Get started with Dynamics 365 Customer Insights - Data
  Introduction to the customer data platform
  Administer Dynamics 365 Customer Insights - Data
  Explore user permissions in Dynamics 365 Customer Insights - Data

  Module 2: Ingest data into Dynamics 365 Customer Insights - Data
  Import and transform data
  Connect to data sources
  Work with data

  Module 3: Create a unified customer profile in Dynamics 365 Customer Insights - Data
  Map data
  Match data
  Merge data
  Find customers

  Module 4: Work with Dynamics 365 Customer Insights - Data
  Define relationships and activities
  Work with measures
  Work with segments

  Module 5: Enrich data and predictions with Dynamics 365 Customer Insights - Data
  Enrich data
  Use predictions
  Use machine learning models

  Module 6: Manage external connections with Dynamics 365 Customer Insights - Data
  Export data from Customer Insights - Data
  Use Customer Insights – Data with Microsoft Power Platform
  Display Customer Insights - Data records in Dynamics 365 apps
  More ways to extend Customer Insights - Data