Module 1: Understand the Key Concepts of Direct, Plan & Improve (DPI)
- Direction
- Planning
- Improvement
- Operating Model
- Methods
- Risks
- Scope of control
Module 2: Understand the Differences Between the Following Key Concepts
- Vision and Mission
- Strategy, Tactics and Operations
- Governance, compliance and management
- Policies, Controls and Guidelines
Module 3:
- Understand the Scope of What is to be Directed and/or Planned and Know How to Use Key Principles and Methods of Direction and Planning in that Context.
- Cascade goals and requirements
- Define effective policies, controls and guidelines
- Place decision-making authority at the correct level
Module 4:
- Understand the Role of Governance, Risk and Control and Know - How to Integrate the Principles and Methods into the Service Value System
- The role of risk and risk management in DPI
- How governance impacts DPI
- Ensure that controls are sufficient, but not excessive
Module 5:
- Understand and Know How to Use the Key Principles and Methods of Continual Improvement for all Types of Improvements
- Use the ITIL continual improvement model to improve the service value system or any part of the SVS
- Identify assessment objectives, outputs, requirements and criteria
- Select an appropriate assessment method for a particular situation
- Define and prioritise desired outcomes of an improvement
- Build, justify and advocate for a business case
- Conduct improvement reviews and lesson learn analysis
- Embed continual improvement at all levels of the SVS
Module 6:
- Understand and know how to use the key principles and methods of Communication and Organisational Change Management to direction, planning and improvement
- Understand the nature, scope and potential benefits of organisational change management
Know how to use the key principles and methods of Communication & OCM:
- Identify and manage different types of stakeholders
- Effectively communicate with and influence others
- Establish effective feedback channels
- Establish effective interfaces across the value chain
Module 7:
- Understand and Know How to Use the Key Principles and Methods of Measurement and Reporting in Direction, Planning and Improvement
- Define indicators and metrics to support objectives
- Direct, plan and improve value streams and practices
- Understand the differences between value streams and practices and how those differences impact direction, planning and improvement
- Select and use the appropriate methods and techniques to direct, plan and improve value streams and practices including addressing the 4 dimensions and Value Stream Mapping
