ITIL 4 Foundation Incident Management Training Objectives

Key Point of Training Program

• ITIL 4 Foundation Training Outline

  Introduction to Incident Management

  In this module, you will learn how to:

  - Understand the purpose and description of the ITIL Incident Management Practice
  - Familiarise yourself with the common terms and concepts
  - Learn the scope of the Incident Management Practice Area
  - Explain practice success factors
  - Identify key metrics

  Module 2: Value Streams and Processes

  In this module, you will learn how to:

  - Apply processes to fulfil the purpose of the practice
  - Assess value stream contribution

  Module 3: Organisations and People

  In this module, you will learn how to:

  - Define roles, competencies, and responsibilities
  - Understand organisational structure and teams

  Module 4: Information and Technology

  In this module, you will learn how to:

  - Facilitate information exchange
  - Implement automation and tooling

  Module 5: Partners and Suppliers

  In this module, you will learn how to:

  - Identify the dependencies of the practice on third parties
  - Recognise how partners and suppliers can support the practice

  Module 6: Capability Assessment and Development

  In this module, you will learn how to:

  - Evaluate the practice capability levels
  - Conduct capability self-assessment
  - Develop incident management capability

  Module 7: Recommendations for Practice Success

  - Next Steps

• ITIL 4 Incident Management Training Delivery Methods

  In-Person

  Online

  Upskill your whole team by bringing Private Team Training to your facility.

• ITIL 4 Foundation Incident Management Training Prerequisites:

  In this course you will receive:

  - Official course content and curriculum
  - PeopleCert Exam Voucher included
  - Take 2 exam re-sit included (eligible on public events)
  - After-course instructor coaching benefit included