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    Implementing Cisco Collaboration Applications (CLICA)

    Cisco - Security
    The Implementing Cisco Collaboration Applications (CLICA) training teaches you the knowledge and skills to configure and troubleshoot Single Sign-On (SSO), Cisco Unity Connection and Cisco Unity Express, and Application clients. Topics covered include streamlining communication procedures, strengthening compliance measures, and enhancing communication systems and devices. This course also earns you 40 Continuing Education (CE) credits towards recertification.

    How You'll Benefit

    This course will help you:

    Learn to implement and troubleshoot voice mail and Interactive Voice Response (IVR) solutions using Cisco Unity Connections and Cisco Unity Express
    Prepare for the 300-810 CLICA exam
    What to Expect in the Exam

    The 300-810 CLICA exam certifies your knowledge and skills related to collaboration applications, including SSO, Cisco Unified IM and Presence, Cisco Unity Connection, Cisco Unity Express, and application clients.

    After you pass 300-810 CLICA, you earn the Cisco Certified Specialist - Collaboration Applications Implementation certification, and you satisfy the concentration exam requirement for the CCNP® Collaboration certification.

    Live Labs:

    Discovery 1: Integrate and Set Up Cisco Unity Connection
    Discovery 2: Configure Cisco Unity Connection Call Handlers
    Discovery 3: Implement Toll Fraud Prevention
    Discovery 4: Troubleshoot Cisco Unity Connection Call Handlers
    Discovery 5: Troubleshoot Cisco Unity Connection
    Discovery 6: Configure Cisco Unified Communications Manager IM and Presence High Availability
    Discovery 7: Implement Cisco Jabber
    Discovery 8: Configure Centralized Cisco Unified Communications Manager IM and Presence
    Discovery 9: Configure Cisco Unified Communications Manager IM and Presence Service Functionality
    Discovery 10: Enable Message Archiving and Chat Rooms
    Discovery 11: Troubleshoot the Cisco Unified Communications IM and Presence Database Connection
    Discovery 12: Integrate Cisco Unified Attendant Console Advanced
    Discovery 13: Implement Call Recording and Monitoring Using a SPAN-Based Solution
    Discovery 14: Implement Cisco Unified Communications Manager Call Recording and Monitoring

    Implementing Cisco Collaboration Applications (CLICA) Objectives

    • Configure Cisco Unity Connection integration
    • Configure and troubleshoot Cisco Unity Connection and Cisco Unity Connection call handlers
    • Configure and troubleshoot Cisco Unity Express
    • Describe SSO for Cisco Unified Communications applications
    • Describe how Cisco Jabber and Cisco Unified Communications Manager IM and Presence are integrated with other Cisco or third-party applications
    • Customize the Cisco Unified Communications Manager IM and Presence and Cisco Jabber functionality
    • Configure and troubleshoot Chat rooms and message archiving
    • Troubleshoot Cisco Jabber and Cisco Unified Communications Manager IM and Presence
    • Integrate Cisco Unified Attendant Console Advanced with Cisco Unified Communications Manager and Cisco Unified Communications Manager IM & Presence server
    • Configure call recording and monitoring

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    Key Point of Training Programs

    • Implementing Cisco Collaboration Applications (CLICA) Prerequisites

      Who should attend
      Collaboration engineers
      Collaboration administrators
      Certifications
      This course is part of the following Certifications:

      Cisco Certified Network Professional Collaboration
      Prerequisites
      Before taking this course, you should have the following knowledge and skills:

      Basic understanding of networking technologies
      Basic understanding of voice and video
      Cisco Unified Communications Manager experience including single site dial plan, single Public Switched Telephone Network (PSTN) gateway, and Session Initiation Protocol (SIP) trunks.
      The following Cisco courses can help you gain the knowledge you need to prepare for this course:

      Implementing and Operating Cisco Collaboration Core Technologies (CLCOR)
      Understanding Cisco Collaboration Foundations (CLFNDU)

    • Implementing Cisco Collaboration Applications (CLICA) Course Format

      Live Virtual Course

    • Implementing Cisco Collaboration Applications (CLICA) Outline

      Module 1: Cisco Unity Connection Integration
      Module 2: Cisco Unity Connection Call Handlers
      Module 3: Cisco Unity Connection Troubleshooting
      Module 4: SSO for Cisco Unified Communications Applications
      Module 5: Cisco IM and Presence and Cloud Messaging
      Module 6: Cisco IM and Presence and Jabber Customization
      Module 7: Cisco IM and Presence Compliance Message Archiving
      Module 8: Webex App Troubleshooting
      Module 9: Cisco Unified Attendant Console
      Module 10: Call Recording and Monitoring