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FitSM® Foundation Certification Training

FitSM® Foundation Certification
In this FitSM Foundation training course, you will acquire the skills to implement the fundamental aspects of efficient IT Service Management (ITSM) processes through Fits – a concise, lightweight, and attainable ITSM standard. FitSM is crafted for professionals seeking swift recognition for possessing the competencies necessary to establish effective ITSM processes, without delving into the exhaustive details of other frameworks.

ITSM stands as the prevailing standard employed by most organizations to oversee IT and streamline Information Technology activities into customer-facing services. Initially, the core guidance for this purpose was provided by the IT Infrastructure Library (ITIL®). However, with a few exceptions, only a handful of processes are typically adopted, primarily in customer-facing IT support.

Certification Information:

- Attendees of this FitSM Foundation course can take the FitSM Foundation exam at the end of class.

- The exam is 30 minutes a closed book with 20 multiple-choice questions. At least 65% of correct answers (13 of 20) are required to pass the exam

FitSM® Foundation Certification Training Objectives

  • The primary IT service management concepts and terms.
  • The purpose and structure of FitSM standards – plus their relationship to other standards.
  • The process framework underpinning FitSM.
  • The requirements defined in FitSM – enabling you to adopt implementation more quickly and efficiently.
  • How to help your organisation achieve the first step toward implementing the complete set of IT Service Management processes.
  • Methods to enhance your organisation’s provision of IT services.
  • Practical applications of ITSM processes in federated environments – where services are managed in cooperation with competing or disparate organisations.

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Key Point of Training Program

  • FitSM® Foundation Certification Training Outline

    Module 1: IT Service Management: Introduction, Terms & Concepts

    In this module, you will learn how to:

    - Articulate the need for IT service management
    - Define key ITSM terms and concepts

    Module 2: The FitSM Approach & Standards Family

    In this module, you will learn how to:

    - Define FitSM
    - Articulate the FitSM approach
    - Understand key ITSM and FitSM principles

    Module 3: IT Service Management – General Aspects

    In this module, you will learn how to:

    - Define general aspects of a Service Management System (SMS)
    - Understand key concepts of the SMS

    Module 4: IT Service Management – Processes

    In this module, you will learn how to:

    - Understand the critical processes of ITSM
    - Articulate the requirements of each process according to FitSM

    Module 5: Benefits, Risks & Challenges of Implementing IT Service Management

    In this module, you will learn how to:

    - Articulate the risks and benefits of implementing ITSM
    - Understand how federated IT service provisioning compares with non-federated IT service provisioning

    Module 6: Related Standards & Frameworks

    In this module, you will learn how to:

    - Define related ITSM standards and frameworks and how FitSM can complement their approaches

  • FitSM® Foundation Certification Training Delivery Methods

    In-Person

    Online

    Upskill your whole team by bringing Private Team Training to your facility.

  • FitSM® Foundation Certification Training Prerequisites

    - Official course content and curriculum
    - PeopleCert Exam Voucher included
    - Take2 exam re-sit included (eligible on public events)
    - After-course instructor coaching benefit included

    Training Prerequisites:

    - None..

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