Description

Description

Great products and services are made and delivered by great teams. Working in a successful and happy team is extremely satisfying. The cooperative atmosphere, the ease of achieving big results and the sense of significance of belonging to a successful team is very appealing. Working as part of such optimal teams is the dream of any individual and organisation.

This course focuses on transforming a group of people to a team of motivated individuals who work smoothly towards a common goal. Delegates are introduced to the concept of Team Roles and explore different ways of recognising and establishing their roles within the team. This knowledge enables team workers to manage their roles and responsibilities in the team and avoid gaps or overlaps in roles.

This course accommodates two needs:
1. Your first option is to teach a series of theoretical learning points about an ideal team followed by exercises.
2. Your second option is to get a number of people participate in a series of exercises so that they accumulate a shared experience and end up feeling more as a team.

With the content provided in this course, as explained below, you can achieve both options. The first model is ideal for members of a team who have worked with each other in the past and now want to streamline their communication and eliminate bad habits that might have developed. The second option is more ideal for a newly assembled team.

Training Objectives

• • Identify how teams progress overtime and how does this impact team members and the leaders’ leadership style
• • Evaluate a team’s balance based on Team Roles and use systematic methods to enhance the efficiency of a team’s intercommunications
• • Use empathic communication and increase your understanding of emotional skills
• • Deliver constructive feedback and praise efficiently while paying attention to both verbal and non-verbal communication
• • Discover what you know about yourself and how others think of you
• • Coach systematically to help others achieve more and become their trusted team member

Course Outline

• Ideal Teams<br />
• • What are the advantages of working in a team and why should you care?<br />
• • What are the three core management responsibilities and what does this mean for team members?<br />
• • What three elements should be addressed to avoid ending up with a dysfunctional team?<
• Team Life Cycle<br />
• • How teams progress over time<br />
• • How quickly can teams go from one stage to another towards the ideal team?<br />
• • What are the ideal leadership styles for an ideal team?<
• Team Roles<br />
• • What roles can each team member take and how does this affect the rest of the team?<br />
• • What are the positive and negative qualities of these roles?<br />
• • What are the examples of these roles?<br />
• • What combinations of roles do you need to have in an ideal team?<br />
• • Which types of people are ideal for which types of roles?<
• Network Effect<br />
• • How to visualise a team’s communication channels<br />
• • How to identify isolated, overloaded, under-loaded, critical and other types of members? What does this mean for a team<br />
• • What are structural components of a team and how do they contribute to a team’s success?<
• Emotional Intelligence<br />
• • How does IQ compare with EQ in teams<br />
• • What is empathy?<br />
• • How to deliver an empathic communication<br />
• • How to give and receive feedback<br />
• • How to praise<br />
• • How to take advantage of non-verbal communications and body language<
• Team Coaching<br />
• • How to systematically manage teams based on their maturity<br />
• • How to encourage teams to solve problems collectively<br />
• • How to increase a team’s efficiency using peer-to-peer and management coaching<br />
• • What techniques lead to increase bonding, trust and professionalism in teams<br />
• A team building course is about getting people to interact with each other. As a result the course is designed to teach the theory through practice. Every concept explained in the course is followed by a relevant exercise which a trainer can use to further emphasise a key point.<br />
• The course contains more than 20 practical exercises that a trainer can choose from to tailor the course based on the delegates’ needs. Delegates will have a chance to participate in exercises on subjects such as coaching, cooperation, problem solving, trust and emotional skills. <
• By the end of this course, delegates will learn how to communicate with each other to get better results, how to think beyond the little details and think of the main objective, how to support each other using emotional skills and coaching skills to provide feedback and increase trust and reliability throughout the team.