Description

Description

For those directors and leaders who have covered several manager and leader courses in the past, and would like to refresh their knowledge and understanding of those vital principles – this course will help refresh and re-energise them by introducing some of the latest leadership thinking.

Training Objectives

• To look at how times are changing with the new workforce and the engagement approaches that encourage engagement and drive in the workforce.

Course Outline

• Introduction and Overview<br />
• • An introduction to the objectives and driving goals<br />
• • Setting personal engagement and objectives<
• Understanding the Leaders Role in a Modern World<br />
• • Challenges in the modern world and how this shapes engagement<br />
• • Operational versus Strategic drive<br />
• • Evaluation of where we spend our time in the business – alignment to ‘value’<
• Leadership Plain and Simple<br />
• • Focus on where the team need support<br />
• • Communicating the Vision<br />
• • Servant Leadership; defining how to invest and support<br />
• • The scope of the role; task / individual / team<br />
• • Results orientation<
• Leadership Qualities for the Modern Era<br />
• • Define the “characteristics and behaviours“ for the 21st century<br />
• • Evaluating if you are the role model<br />
• • Barriers to success<br />
• • Where leader credibility comes from<
• Building And Maintaining An Effective Team<br />
• • How the Tuckman /Lencioni model can help energise and drive the team<br />
• • Communication amongst peers – moving through the stages<br />
• • Understanding where team support and focus can deliver results<br />
• • Overcoming restrictive communication practices<
• Communication Preferences and Emotional Intelligence<br />
• • Understanding the psychometric profiles of our personalities that dictate behaviours<br />
• • Understanding how different personalities compliment and conflict with one another<br />
• • Learning how to adapt and encourage team adaption for inclusion<br />
• • Importance of diversity in the workplace<
• Aligning Performance and Productivity with Customer service<br />
• • Knowing how ‘purpose’ drives<br />
• • Introducing ‘customer service’ focus for a team culture<br />
• • Coaching / Mentoring for results<br />
• • Understanding the principles of Delegation for engagement<br />
• • Dealing with performance issues and supporting people through discomfort<br />
• • Setting the ground for individual performance issues<
• ‘Drive’ for an Engaged and Motivated Team<br />
• • Barriers that hold us back and old beliefs<br />
• • New ‘open mindset’<br />
• • ‘Motivational Theory’ Dan Pink<br />
• • Motivational Exercise<
• Focus on Results / Focus on People<br />
• • Examining the cultural aspects of our business<br />
• • Drawing out the personal blocks that need to be placed<br />
• • Concluding your choices<br />
• • Being authentic with your leadership style