Description
A Introduction to Emotional Intelligence
Understanding Yourself, Leading Others, and Improving Workplace Effectiveness
Course Overview
Emotional Intelligence (EQ) is increasingly recognised as one of the most important capabilities for effective leadership, collaboration, and decision-making in modern organisations.
This practical, instructor-led course introduces the core principles of Emotional Intelligence and shows how they can be applied in real workplace situations, from managing pressure and conflict to improving communication and team dynamics.
Delivered by Anthony, an experienced leadership and behavioural skills trainer, the course combines practical exercises, real-world scenarios, and guided reflection to help participants build awareness and apply Emotional Intelligence in their day-to-day roles.
Why This Course Matters
Technical skills and experience are no longer enough on their own.
The ability to understand, manage, and respond to emotions is what often differentiates:
• Good professionals from effective leaders
• Functional teams from high-performing teams
This course provides the foundation for developing those capabilities in a practical, accessible way.
Delivery Format
Duration: 1 Day
Format: Instructor-Led Training
Approach: Practical application, real-world scenarios, discussion-based learning, individual reflection, guided exercises, and small group interaction
Who Should Attend
This course is ideal for:
• Professionals looking to improve self-awareness and communication
• Team members working in collaborative or high-pressure environments
• New or aspiring managers developing people leadership skills
• Individuals looking to improve relationships, resilience, and decision-making
No prior experience with Emotional Intelligence is required.
What You Will Learn
By the end of this course, participants will be able to:
• Understand the core components of Emotional Intelligence
• Develop greater self-awareness and emotional control
• Recognise emotional triggers and respond more effectively under pressure
• Improve communication and interpersonal effectiveness
• Build stronger working relationships through empathy and active listening
• Apply Emotional Intelligence to conflict situations and team dynamics
How You Will Apply It
This is a highly interactive, instructor-led course that focuses on practical application.
Participants will benefit from:
• Real-world scenarios and discussion-based learning
• Individual reflection and guided exercises
• Practical techniques that can be applied immediately
• Small group interaction to maximise engagement
Anthony brings the subject to life through real examples, relatable scenarios, and practical coaching, ensuring the learning is both engaging and directly applicable.
Course Content
Key Topics Covered
Focus: Understanding Emotional Intelligence and applying it in workplace situations
Understanding Emotional Intelligence
• What Emotional Intelligence is and why it matters
• The impact of EQ on performance, leadership, and teamwork
Self-Awareness and Emotional Control
• Identifying emotional triggers
• Managing reactions in high-pressure situations
• Building emotional resilience
Self-Management and Behaviour
• Responding rather than reacting
• Maintaining professionalism under stress
• Improving focus and decision-making
Social Awareness and Empathy
• Understanding others’ perspectives
• Recognising emotional cues in conversations
• Building stronger connections with colleagues
Communication and Relationship Management
• Active listening techniques
• Improving clarity and reducing misunderstandings
• Handling difficult conversations more effectively
Applying Emotional Intelligence in the Workplace
• Managing conflict constructively
• Supporting team collaboration
• Influencing and engaging others
Outcomes for Individuals and Organisations
After completing this course, participants will:
• Communicate more effectively in challenging situations
• Demonstrate improved self-control and emotional awareness
• Build stronger professional relationships
• Contribute more positively to team dynamics and collaboration
For organisations, this leads to:
• Better team communication and engagement
• Reduced conflict and improved workplace culture
• Stronger foundations for leadership development
Course Duration
1 Day Instructor-Led Training
FAQs
Is this course practical or theory-based?
The course is highly practical, with a strong focus on real-world application and interaction.
Do I need any prior experience?
No, this is an introductory course suitable for all experience levels.
Is this relevant for technical or engineering teams?
Yes. Emotional Intelligence is particularly valuable in cross-functional teams, stakeholder communication, and leadership roles.
Can this be delivered as a private group course?
Yes, this course can be tailored for teams and aligned to specific organisational challenges.
This Course is Presented by Anthony
Anthony
Leadership, Change & Project Delivery Specialist
17+ Years Leadership & PMO Development Experience
Anthony brings more than 17 years of experience designing and delivering leadership, change, and project management programmes for organisations looking to strengthen delivery capability and lead transformation effectively.
He has worked with organisations including AstraZeneca, Fujitsu, Sage, Bentley, RBS, Chubb Insurance, European Space Agency and the Co-operative Bank, helping leaders, PMOs and project teams improve performance, manage organisational change, and deliver complex initiatives successfully.
Anthony also focuses on how AI can support modern project delivery, helping project managers and PMO leaders use AI tools for planning, reporting, decision support and communication while maintaining strong governance and leadership discipline.
His programmes combine practical delivery experience with leadership development and behavioural insight, drawing on accredited expertise in change management, coaching and motivational engagement.
Enquire About This Course
This course can be delivered for individuals or private groups and can be tailored to specific organisational challenges.
