Description

Description

This ITIL 4 Strategist: Direct, Plan, and Improve (DPI) course equips individuals with the practical skills needed to establish an IT (Information Technology) organisation focused on continuous learning and improvement with a robust and effective strategic direction. It explores the influence and impact of Agile and Lean methodologies and demonstrates how they can be strategically utilized to benefit the organization. The course offers practitioners a practical and strategic approach to planning and executing continuous improvement with the necessary agility.

Successful completion of the course prepares participants for the ITIL® 4 Strategist: Direct, Plan & Improve exam. This crossover exam fulfills a fundamental requirement for both the ITIL 4 Managing Professional (MP) and Strategic Leader (SL) certifications.

Certification Information:

– Wouldn’t you like to sit your exam knowing that you could have another shot if the outcome is not what you expected?

– With Ratio now you can! This Ratio training course features the Tak e2 re-sit exam option (eligible for public events). In the case of an unsuccessful result you can retake the exam within six months of your first try

Training Objectives

• Apply the key concepts of Direct
• Plan and Improve.
• Understand the scope of what is to be directed and/or planned
• and know how to use key principles and methods of direction and planning.
• Understand the role of governance
• risk and control know how to integrate the principles and methods into the service value system.
• Understand and know how to use the key principles and methods of continual improvement for all types of improvements.
• Understand and know how to use the key principles and methods of Communication and Organisational Change Management to direction
• planning and improvement.
• Understand and know how to use the key principles and methods of measurement and reporting in direction
• planning and improvement.
• Understand and know how to direct
• plan and improve value streams and practices.
• Continue learning and face new challenges with after-course one-on-one instructor coaching.

Course Outline

• – Official course content and curriculum
• – People Cert Exam Voucher included
• – Take 2 exam re-sit included (eligible on public events)
• – After-course instructor coaching benefit included
• Training Prerequisites:
• – You must hold the ITIL 4 Foundation Certificate (see ITIL® 4 Foundation Training).