Description
Description
The ITIL 4 Specialist: Monitor, Support, and Fulfil combined practice module is tailored for IT professionals seeking to foster efficient cross-practice collaboration and establish effective service value streams.
Individuals undergoing this module can showcase their comprehension and application of the principles encapsulated in the five ITIL Management Practices, operating seamlessly at both strategic and operational levels to extract maximum value. These practices include ITIL 4 Incident Management Practice, ITIL 4 Service Desk Practice, ITIL 4 Service Request Management Practice, ITIL 4 Monitoring and Event Management Practice, and ITIL 4 Problem Management Practice.
Certification Information:
Exam Information
– 60 questions
– Multiple choice
– 39 out of 60 marks required to pass (65%)
– 90 minutes
– Closed book.
Training Objectives
- Define the key concepts
- principles
- value and challenges of ITIL 4’s five management practices
- Ensure stakeholders understand the strategic and operational requirements to co-create value and achieve business goals
- Integrate the practices in the organisation’s value streams
- Understand the interfaces and synergies across these five practices
- Apply metrics and practice success factors to improve performance
- Measure
- assess and develop the capability of the various practices covered by using the ITIL Maturity Model
Course Outline
- – Official course content and curriculum
- – People Cert Exam Voucher included
- – Take 2 exam re-sit included (eligible on public events)
- – After-course instructor coaching benefit included
- Training Prerequisites:
- – ITIL 4 Foundation Certificate (Course 1199) or ITIL 4 Managing Professional Transition Certificate
