Description
Description
The ITIL 4 Practitioner: Monitoring and Event Management practice module is designed for IT professionals seeking to demonstrate and validate their expertise in this specific practice area.
Training Objectives
- Official course content and curriculum
- PeopleCert Exam Voucher included
- Take2 exam re-sit included (eligible on public events)
- After-course instructor coaching benefit included
- Training Prerequisites
- ITIL 4 Foundation Certificate (ITIL® 4 Foundation Training) or ITIL 4 Managing Professional Transition Certificate
- Certification Information
- Exam Information
- 20 questions
- Multiple choice
- 13 out of 20 marks required to pass (65%)
- 30 minutes
- Closed book
Course Outline
- Introduction to Monitoring and Event Management<br />
- In this module, you will learn how to:<
- Understand the purpose and description of the ITIL Monitoring and Event Management Practice<br />
- Familiarise yourself with the common terms and concepts<br />
- Learn the scope of the Monitoring and Event Management Practice Area<br />
- Explain practice success factors<br />
- Identify key metrics<
- Module 2: Value Streams and Processes<br />
- In this module, you will learn how to:<
- Apply processes to fulfil the purpose of the practice<br />
- Assess value stream contribution<
- Module 3: Organisations and People<br />
- In this module, you will learn how to:<
- Define roles, competencies, and responsibilities<br />
- Understand organisational structure and teams<
- Module 4: Information and Technology<br />
- In this module, you will learn how to:<
- Facilitate information exchange<br />
- Implement automation and tooling<
- Module 5: Partners and Suppliers<br />
- In this module, you will learn how to:<
- Identify the dependencies of the practice on third parties<br />
- Recognise how partners and suppliers can support the practice<
- Module 6: Capability Assessment and Development<br />
- In this module, you will learn how to:<
- Evaluate the practice capability levels<br />
- Conduct capability self-assessment<br />
- Develop monitoring and event management capability<
- Module 7: Recommendations for Practice Success<br />
- Next Steps
