Description
Description
The ITIL 4 Specialist: Create, Deliver, and Support (CDS) course delves into the fundamental service management activities and the process of service creation. Emphasizing the integration of diverse value streams and activities, it addresses the creation, delivery, and support of IT-enabled products and services. The course also encompasses supporting practices, methods, and tools, along with an exploration of service quality and improvement methods.
Official course content and curriculum
PeopleCert Exam Voucher included
ITIL 4 Specialist Certification Information
The course prepares you for the ITIL 4 Specialist: Create Deliver
and Support exam one of five exams needed to achieve ITIL 4 Managing Professional (MP) Certification.
You will be provided with an exam voucher for each exam and a link to register and schedule your online exam sessions with the PeopleCert® web proctoring service. You will take your exams after you have completed your training course. Visit the PeopleCert website for more information on the logistics of taking your web-proctored exam with PeopleCert.
Training Objectives
- Plan and build a service value stream to create deliver and support service.
- Identify how relevant ITIL practices contribute to the creation delivery and support across the SVS and value streams.
- Create deliver and support services.
- Practice exams prep questions and additional resources are included.
Course Outline
- Attending accredited training for the ITIL Managing Professional modules is mandatory to enable a complete understanding of the core material.
- ITIL® 4 Foundation Training as a prerequisite.
