Description

Description

The ITIL 4 Practitioner: Service Request Management practice module is intended for IT professionals seeking to maintain the agreed-upon quality of a service. This involves efficiently and user-friendly handling of all pre-defined, user-initiated service requests.

Certification Information:
Exam Information

– 20 questions
– Multiple choice
– 13 out of 20 marks required to pass (65%)
– 30 minutes
– Closed book

Training Objectives

• Establish clear and structured patterns and methods of working
• Reduce costs associated with request handling and fulfilment
• Achieve realistic fulfilment expectations and higher resulting levels of user satisfaction
• Fulfil SLAs with service consumers
• Improve standing or reputation with the service consumer due to higher service quality and clear user expectations

Course Outline

• – Official course content and curriculum
• – People Cert Exam Voucher included
• – Take 2 exam re-sit included (eligible on public events)
• – After-course instructor coaching benefit included
• Training Prerequisites:
• – ITIL 4 Foundation Certificate (ITIL® 4 Foundation Training • course 1199) or ITIL 4 Managing Professional Transition Certificate