Description
Description
The ITIL 4 Practitioner: Problem Management practice module is designed for IT professionals aiming to minimise the occurrence and impact of incidents. This involves identifying both actual and potential causes of incidents and effectively managing workarounds and known errors.
Certification Information
Exam Information
20 questions
Multiple choice
13 out of 20 marks required to pass (65%)
30 minutes
Closed book
Certification Renewal: Starting 2023
all PeopleCert Global Best Practice certifications must be renewed after 3 years.
Closed book
m.
Training Objectives
- Increase reliability of IT services
- Reduce losses and costs caused by IT service unavailability or degradation
- Fulfil service quality targets
- Reduce technical debt
- Anticipate utilisation of IT support resources
- Measure
- assess
- and develop the Problem Management practice capability in your organisation by using the ITIL Maturity Model.
Course Outline
- – Official course content and curriculum
- – PeopleCert Exam Voucher included
- – Take 2 exam re-sit included (eligible on public events)
- – After-course instructor coaching benefit included
- Training Prerequisites:
- – ITIL 4 Foundation Certificate (ITIL® 4 Foundation Training • course 1199) or ITIL 4 Managing Professional Transition Certificate
