Description

Description

The ITIL 4 Practitioner: Monitoring and Event Management practice module is designed for IT professionals seeking to demonstrate and validate their expertise in this specific practice area.

Certification Information:
Exam Information

– 20 questions
– Multiple choice
– 13 out of 20 marks required to pass (65%)
– 30 minutes
– Closed book

Training Objectives

• Improve IT service availability
• Proactive or early detection of incidents and problems
• Understand service health
• Boost availability and performance reporting
• Reduce cost of outages and a reduction in ‘firefighting’-style approaches to incidents
• Raise visibility of and manage dependencies that impact service value stream performance
• Measure
• assess and develop the Monitoring and Event Management practice capability in your organisation by using the ITIL Maturity Model

Course Outline

• – Official course content and curriculum
• – People Cert Exam Voucher included
• – Take 2 exam re-sit included (eligible on public events)
• – After-course instructor coaching benefit included
• Training Prerequisites:
• – ITIL 4 Foundation Certificate (ITIL® 4 Foundation Training) or ITIL 4 Managing Professional Transition Certificate