Description

Description

This ITIL 4 Foundation Training course caters to professionals aiming to embrace ITIL for enhancing service management. Throughout the course, participants will acquire the requisite knowledge to excel in the ITIL 4 Foundation Certification exam, comprehend the comprehensive IT/digital operational framework, and leverage the ITIL 4 model for designing, delivering, and perpetually refining tech-driven products and services.

Furthermore, attendees will delve into the service value chain and various IT service management practices. They will pinpoint avenues for enhancing IT practices by adhering to ITIL standards and grasp the significance of aligning IT with business objectives. The course offers a flexible learning approach, encompassing instructor-led sessions or self-paced modules, supplemented by practice exams, preparatory questions, and supplementary materials.

Training Objectives

• The ITIL 4 end-to-end IT/digital operating model.
• How to use the ITIL 4 model to create deliver and continuously improve tech-enabled products and services.
• The impact of technology and IT teams in a broader business strategy.
• Prepare for and pass the ITIL 4 Foundation certification exam.
• Identify opportunities to develop IT practices using ITIL guidelines.
• Interact with IT teams using ITIL 4 terminology and concepts.
• Explore the service value chain and IT service management practices.
• Recognise the importance of IT and business integration.
• Continue learning and face new challenges with after-course one-on-one instructor coaching.

Course Outline

• Recommended Knowledge (Helpful but not mandatory)
• Basic understanding of IT or business services – knowing how IT supports business operations helps contextualise the content.
• Some experience working in IT service management (ITSM) or a related role makes the terminology easier to follow.
• General familiarity with processes and workflows is useful, but trainers will cover all the core concepts from scratch.
• 🔹 Who Typically Attends
• – IT professionals starting their ITSM journey.
• – Service desk staff, support engineers, or system admins.
• – Project managers, business analysts, or anyone involved in service delivery.
• – Managers and leaders looking to understand service management principles.