Description
Description
In this FitSM Foundation training course, you will acquire the skills to implement the fundamental aspects of efficient IT Service Management (ITSM) processes through Fits – a concise, lightweight, and attainable ITSM standard. FitSM is crafted for professionals seeking swift recognition for possessing the competencies necessary to establish effective ITSM processes, without delving into the exhaustive details of other frameworks.
ITSM stands as the prevailing standard employed by most organizations to oversee IT and streamline Information Technology activities into customer-facing services. Initially, the core guidance for this purpose was provided by the IT Infrastructure Library (ITIL®). However, with a few exceptions, only a handful of processes are typically adopted, primarily in customer-facing IT support.
Certification Information:
– Attendees of this FitSM Foundation course can take the FitSM Foundation exam at the end of class.
– The exam is 30 minutes a closed book with 20 multiple-choice questions. At least 65% of correct answers (13 of 20) are required to pass the exam
Training Objectives
- The primary IT service management concepts and terms.
- The purpose and structure of FitSM standards – plus their relationship to other standards.
- The process framework underpinning FitSM.
- The requirements defined in FitSM – enabling you to adopt implementation more quickly and efficiently.
- How to help your organisation achieve the first step toward implementing the complete set of IT Service Management processes.
- Methods to enhance your organisation’s provision of IT services.
- Practical applications of ITSM processes in federated environments – where services are managed in cooperation with competing or disparate organisations.
Course Outline
- – Official course content and curriculum
- – PeopleCert Exam Voucher included
- – Take2 exam re-sit included (eligible on public events)
- – After-course instructor coaching benefit included
- Training Prerequisites:
- – None..
