Description

Description

As a business analyst, you play a critical role in bridging the gap between the business and its customers. This certification training course explores various tools and techniques aimed at maximizing the value delivered to customers. It covers essential aspects of business analysis, aligned with The Chartered Institute for IT standards, to prepare participants for the BCS Foundation Exam, which serves as the initial step toward achieving the BCS International Diploma in Business Analysis.

Included in the training materials is the book “Business Analysis, Third Edition“ by Paul, Debra, et al., published by BCS, The Chartered Institute for IT, 2014, ISBN 9781780172774.

Training Objectives

• Prepare for and pass the BCS Foundation Exam.
• Analyse the development of a business strategy.
• Perform business system modelling.
• Identify costs
• benefits
• impacts
• and risks for change in a business case.

Course Outline

• Module 1: The Business Change Life Cycle<br />
• The role of the Business Analyst in the business change life cycle<
• Producing the business case<br />
• Other roles in the business change lifecycle<br />
• The framework for business analysis activities<
• Relating business analysis to strategic analysis, definition, and IT systems analysis<br />
• The holistic approach to business analysis<
• Module 2: Understanding the Strategic Context<br />
• Analyzing the business environment<
• Internal and external environments<br />
• Analyzing the business with SWOT analysis<br />
• Developing business metrics<
• Identifying your Critical Success Factors (CSF)<br />
• Creating Key Performance Indicators (KPI)<br />
• Identifying critical success with the Balanced Business Scorecard<
• Module 3: Project Discipline for Business Analysis Studies<br />
• Reading the Terms of Reference or Project Initiation Document<br />
• OSCAR (objectives, scope, constraints, authority and resources)<br />
• What does the business wish to achieve and deliver?<br />
• Creating SMART objectives<
• Module 4: Understanding the Business Situation<br />
• Stakeholder identification<
• Using the Stakeholder wheel<br />
• Overview of investigative techniques<br />
• Representing a holistic view of the business situation<
• Generating Rich pictures<br />
• Making Mind Maps<
• Module 5: Analyzing Stakeholder Perspectives<br />
• Stakeholder analysis and management<
• Power/Interest Grid<br />
• Stakeholder management strategies<br />
• Identifying and defining different perspectives<
• Contrasting different stakeholder perspectives<br />
• Analyzing the root cause with CATWOE<
• Module 6: Analyzing and Modeling Business Activities<br />
• Developing a Business Activity Model<
• Depicting business perspectives with a Business Activity Model (BAM)<br />
• Describing the BAM process and notation<br />
• Identifying business events<br />
• Analyzing business rules<
• Distinguishing between business rule types<br />
• Recognizing business rules levels of constraint<br />
• Building the Consensus Business Activity Model<
• Identifying differences between business activity models<br />
• Negotiating to resolve conflicts<
• Module 7: Identifying Potential Solutions<br />
• Gap analysis – comparing the ideal and existing systems<
• Outlining the gap analysis process<br />
• Identifying inputs to, and outputs from, gap analysis<br />
• Defining a new business model<
• Exploiting areas for change – processes, people, technology and organization<br />
• Identifying requirements using business activity and business process models<
• Classifying models that document and analyze requirements<br />
• Recognizing data/processing requirements<
• Module 8: Making the Business Case<br />
• The Business Case lifecycle<
• Structuring the business case<br />
• Identifying and shortlisting options for business change<br />
• Identifying and categorizing costs and benefits<
• Classifying tangible and intangible costs and benefits<br />
• Investment appraisal techniques<br />
• Risk and impact identification, categorization, and management<
• Identifying and assessing risk impact and probability<br />
• Risk management approaches