Intermediate - Ratio

Present with Impact – Mastering Presentation Skills

Communicating with clarity, confidence, and influence in every presentation

Overview

Delivering a presentation is not just about sharing information. It is about influencing understanding, shaping perception, and creating confidence in what you are saying.

Many professionals present regularly to colleagues, stakeholders, clients, or senior leaders. However, the difference between a presentation that simply delivers content and one that truly engages, connects, and influences an audience can be significant.

This course focuses on helping individuals present with greater clarity, confidence, and impact. It provides a structured approach to preparing and delivering presentations that are purposeful, engaging, and aligned to the audience.

Participants learn how to communicate messages more effectively, structure content clearly, and deliver with presence and control. The emphasis is on practical application, allowing individuals to develop their own style while improving the effectiveness of their delivery.

By the end of the course, participants are able to approach presentations with greater confidence and deliver messages that resonate more strongly with their audience.

Duration

1 Day

PRINCE2 Agile® Practitioner Certification Training

Description Enroll in this PRINCE2 Agile® Practitioner course to enhance your chances of certification achievement. Discover how to merge the adaptability and responsiveness of Agile methodologies with the robust governance and control principles of PRINCE2. With the aid of practice exam questions, interactive workshops, and dedicated study sessions, this course equips you with the expertise

Prisma Access Browser

The Prisma Access Browser course introduces you to the operational deployment of Prisma Access Browser and how it helps organizations meet the needs of the modern workforce by providing cloud-based network connectivity and security services.
This course will enable you to deploy, configure, maintain, and troubleshoot Prisma Access Browser using Strata Cloud Manager. The course is intended for professionals in cybersecurity and public-cloud security, as well as general network-security professionals who want to learn how to secure the last mile through a secure enterprise browser.

Prisma Access SSE: Configuration and Deployment

The Prisma Access SSE: Configuration and Deployment course introduces you to the operational deployment of Prisma Access Secure Access Service Edge (SASE) and how it helps organizations embrace the needs of the modern workforce by providing network connectivity and network security services from the cloud.
This course will enable you to deploy, configure, maintain, and troubleshoot Prisma Access using Strata Cloud Manager. The course is intended for professionals in cybersecurity and public-cloud security, as well as general network-security professionals who want to learn how to secure remote networks and mobile users.

The Prisma Access SSE: Configuration and Deployment course follows a similar architecture to the (EDU-318) Prisma Access SASE Security: Design and Operation course, but focuses on deployment and configuration through Strata Cloud Manager rather than Panorama. Additionally, this course includes modules covering Explicit Proxy, Prisma Access Browser (lecture-only module), and ADEM (with hands-on lab).

Prisma SD-WAN: Design and Operation

The Prisma SD-WAN Design and Operation course introduces you to Palo Alto Networks next-generation Prisma SD-WAN solution, the capability and value it provides over legacy WAN and SD-WAN implementations, and how to configure, operate, and troubleshoot the solution.

The Prisma SD-WAN: Design and Operation is an update of the former EDU-238 course.

Programming in C# for Experienced Programmers

Description This training course equips developers with the necessary programming skills to create applications using the C# language. Over the course of five days, participants delve into the fundamentals of C# program structure, language syntax, and implementation details. They then solidify their understanding by building an application throughout the week, incorporating various features of .NET

Project Leadership: Building High-Performance Teams

In this Project Management Leadership course, you transition to an effective project team leader who can inspire a diverse team to work together & deliver customer success. Learn how to build a high performing team through an immersive class that covers project leadership best practises, models, videos, and assessments.

You return to the workplace with a plan for inspiring a diverse team to work together effectively, achieve autonomy, and optimise efficiency for successful customer delivery. Takeaways include a project leadership best practises handbook and a personal development plan for use back at the office.

Project Management Professional® (PMP) Certification Training

Description The Project Management Professional (PMP) certification validates your expertise, experience, and capability in effectively managing and completing projects. Our PMP® Certification Training course is designed to help you prepare for and pass the PMP Certification exam, while also enhancing your skills and knowledge to give you a competitive advantage in the project management field.

Protect sensitive information with Microsoft Purview in the AI era

The Information Security Administrator course equips you with the skills needed to plan and implement information security for sensitive data using Microsoft Purview and related services. The course covers essential topics such as information protection, data loss prevention (DLP), retention, and insider risk management. You learn how to protect data within Microsoft 365 collaboration environments from internal and external threats. Additionally, you learn how to manage security alerts and respond to incidents by investigating activities, responding to DLP alerts, and managing insider risk cases. You also learn how to protect data used by AI services within Microsoft environments and implement controls to safeguard content in these environments.

Protecting SQL Server

This course covers the deployment of the SnapCenter Plug-in for Microsoft SQL Server. In this course, you learn about the features of the plug-in and how to install and perform initial configuration of the plug-in. You learn how to protect, clone, and restore Microsoft SQL Server databases by using SnapCenter software. Through instructor-led presentations, you gain knowledge about these topics. Hands-on exercises provide you with experience in performing these tasks.

Python Data Analysis with JupyterLab

Description Python Data Analysis with JupyterLab is a hands-on, practical course that introduces learners to the fundamentals of data analysis using Python, JupyterLab, NumPy, pandas, and matplotlib. Designed for those with basic Python experience, this course empowers you to manipulate, analyze, and visualize data in an interactive notebook environment widely used in both industry and

Query and modify data with Transact-SQL DP-080

This course will teach the basics of Microsoft’s dialect of the standard SQL language: Transact-SQL. Topics include both querying and modifying data in relational databases that are hosted in Microsoft SQL Server-based database systems, including: Microsoft SQL Server, Azure SQL Database, Azure Synapse Analytics, and Microsoft Fabric.

Rapid Introduction to HTML, CSS, and JavaScript

Description In this course, students get a rapid hands-on introduction to client-side programming with HTML, CSS, and JavaScript. The course is meant for students who want to need to get a jump start on all three technologies. Topics covered in the course include an overview of web development, HTML elements and attributes, CSS styling and

Real-Time and Multi-Core Programming on Linux

An advanced, hands-on programme for developing concurrent, real-time applications on multi-core Linux systems

Modern embedded and systems applications increasingly rely on multi-core processors and real-time operating environments, where performance, determinism, and correct concurrent behaviour are critical.

Developing for these environments introduces significant complexity. Engineers must manage task scheduling, synchronization, memory behaviour, and hardware interaction, while ensuring systems remain predictable and efficient under real-time constraints.

This course provides a deep, practical exploration of real-time and multi-core programming on Linux, equipping participants with the skills to build reliable and high-performance systems.

Delivered as a five-day intensive programme, it combines theory with hands-on implementation, covering areas such as concurrency, scheduling, synchronization, kernel-level programming, and processor architecture.

Participants will gain the ability to design, implement, and debug real-time applications that operate effectively across single-core and multi-core systems.

Duration

5 Days (adjust if needed if this version differs)

Reporting Cisco Contact Center Enterprise

The Reporting Cisco Contact Center Enterprise (CCER) v1.0 course provides an architectural overview of the Contact Center Enterprise (CCE) Solution components and deployment models. You will learn the end-to-end reporting solutions of CCE designed to assist customers and partners in the task of creating reports and managing disparate data sources. The course explains the nuances of analyzing and troubleshooting in various deployment scenarios: Designed Tier 2/Day 2 Support. The Cisco® Contact Center Enterprise (CCE) solution helps businesses deliver a connected digital experience, enabling you to provide contextual, continuous, and capability-rich journeys for your customers, across time and channels. The course teaches you the business application of the CCE solution providing the framework of interrelationship between both core and optional components required to configure the CCE solution.

This course will help you:

– Consolidate disparate data into manageable, comprehensive reports
– Understand the business application of the CCE solution and how it provides a framework of correlation between core and optional components

Risk Management for Projects, Programmes and Operations

Root Cause Analysis

Identifying Underlying Issues to Improve Problem Solving and Decision-Making

Course Overview

Organisations often address problems at a surface level, applying quick fixes rather than understanding the true underlying cause.

This can lead to recurring issues, inefficiencies, and wasted effort.

Root Cause Analysis (RCA) provides a structured approach to identifying the real cause of problems, enabling teams to implement solutions that are more effective and sustainable.

This course introduces practical techniques for analysing issues, exploring contributing factors, and identifying root causes in a clear and structured way.

Participants will learn how to move beyond assumptions and symptoms to understand what is really driving problems, improving both decision-making and outcomes.

The focus is on applying Root Cause Analysis in real workplace situations where clarity, accuracy, and structured thinking are essential.

Course Duration

1 Day Instructor-Led Training

Running Containers on Amazon Elastic Kubernetes Service (Amazon EKS)

In this course, you will learn how to use Amazon EKS to manage and orchestrate containers with Kubernetes. With Amazon EKS you can run Kubernetes on AWS without needing to install, operate, and maintain your own Kubernetes control plane. You will manage container images using Amazon Elastic
Container Registry (Amazon ECR) and learn how to automate application deployment. You will deploy applications using continuous integration and delivery (CI/CD) tools. You will learn how to monitor and scale your environment by using metrics, logging, tracing, and horizontal and vertical scaling. You will also manage storage for your containerized applications, configure AWS networking services to support the cluster, and learn how to secure your Amazon EKS environment.

Rust Programming for Systems and Embedded Development

A practical, hands-on programme for building safe, high-performance applications using Rust

Overview

Rust has emerged as a powerful systems programming language designed to deliver performance comparable to C and C++, while eliminating many common issues related to memory safety and concurrency.

Its unique ownership model enables developers to build applications that are both efficient and reliable, without relying on garbage collection. This makes Rust particularly well-suited for systems programming, embedded development, and performance-critical applications.

This course provides a structured, practical introduction to Rust, designed for developers who want to understand how to build safe and efficient software using modern language features.

Delivered as a three-day hands-on programme, the course covers core Rust concepts including ownership, borrowing, lifetimes, error handling, and concurrency, while also exploring how Rust can be applied in real-world systems and embedded environments.

Participants will gain the confidence to write robust, maintainable Rust applications, and understand how Rust differs from traditional systems languages.

Duration

3 Days

SaaS Implementation Workshop for Cisco AppDynamics

The SaaS Implementation Workshop for Cisco AppDynamics (IMP875) training covers an architectural overview of how Cisco AppDynamics and Application Performance Management (APM) operate, what we monitor, and how to troubleshoot performance issues. You will learn how to organize Business Transactions, as well as how to configure Health Rules, Actions, and Policies to deliver proactive problem resolution. You will also learn how to install and upgrade Application and Machine agents, and how to automate these processes.

How You’ll Benefit

This training will help you:

– Learn how to utilize Cisco AppDynamics and APM
– Gain leading-edge skills for high-demand responsibilities in the cloud computing industry

Scaling AI in Software Engineering Teams

Integrating AI into Engineering Workflows and Development Practices

Many software development teams are beginning to use AI tools to assist with coding, debugging, documentation, and testing.

In the early stages, adoption often happens at the individual developer level, with engineers experimenting with AI assistants to improve productivity.

However, as usage grows, organisations begin to face new questions.

How should AI tools be integrated into development workflows?
How should teams review and validate AI-generated code?
How can organisations maintain engineering quality, security, and architectural integrity while adopting AI-assisted development?

This course explores how organisations move from individual experimentation to structured AI-enabled engineering practices across teams.

Participants will examine how AI can be incorporated into the software development lifecycle, development workflows, CI/CD pipelines, and engineering governance processes while maintaining high standards of software quality.

Duration: 2 Days
Delivery: Live Instructor-Led Training (Virtual or Private Team Delivery)

Scrum Alliance – Certified Agile Facilitator CAF

Scrum Alliance Certification:

This course is for anyone who wants to impact an organisation’s journey to resiliency and success. In today’s fast-paced business environment, the Certified Agile Leader® 1 (CAL®1) certification empowers you to build a resilient, innovative, and high-performing organisation. You’ll drive better ROI, mitigate risks, and stay ahead of the competition.

Scrum Alliance Certified Agile Leader® CAL 1

Scrum Alliance Certification:

Scrum Alliance Certified Scrum Master

Scrum is a simple framework that empowers people to higher performance and allows organisations to maximise value to customers and return on investment, where management take a less directive and a more leadership-based role, supporting small multi-disciplined teams and removing anything that stands in their way. It uses frequent inspection points to implement change based on experience and feedback.

Because Scrum is simple, it requires a different way of thinking when compared to traditional project management. It also requires the application of a key set of principles to guide the implementation of Scrum to realize its benefits in complex environments.

This interactive Certified ScrumMaster class is a great course for anybody who is new to Scrum or applying it within their organisation and covers in-depth the full Scrum Framework, Scrum practices, roles, artefacts and the values and principles that underpin it. The course also covers many agile practices that support Scrum including User Stories and relative estimation as well as examining strategies for scrum masters to coach the product owner, development team and the rest of the organisation.

The course builds on a combination of interactive exercises, practical real-life examples, and lively discussion and will equip you with the knowledge required to understand Scrum in depth so that you can be an effective ScrumMaster or Scrum team member.

Secure Azure services and workloads with Microsoft Defender for Cloud regulatory compliance controls

This learning path guides you in securing Azure services and workloads using Microsoft Cloud Security Benchmark controls in Microsoft Defender for Cloud via the Azure portal.

Secure cloud resources with Microsoft security technologies AZ-500

This course provides IT Security Professionals with the knowledge and skills needed to implement security controls, maintain an organization’s security posture, and identify and remediate security vulnerabilities. This course includes security for identity and access, platform protection, data and applications, and security operations.

You could also consider the below Applied Skills courses to provide real-world experience for security tasks covered in the AZ-500 course:

– Secure Azure services and workloads with Microsoft Defender for Cloud regulatory compliance controls (SC-5002)
– Secure storage for Azure Files and Azure Blob Storage (AZ-1003)

Secure storage for Azure Files and Azure Blob Storage

In this learning path, you practice storing business data securely by using Azure Blob Storage and Azure Files. The skills validated include creating storage accounts, storage containers, and file shares. Also, configuring encryption and networking to improve the security posture.

Security Engineering on AWS

Security is a concern for both customers in the cloud, and those considering cloud adoption. An increase in cyberattacks and data leaks remains top of mind for most industry personnel. The Security Engineering on AWS course addresses these concerns by helping you better understand how to interact and build with Amazon Web Services (AWS) in a secure way. In this course, you will learn about managing identities and roles, managing and provisioning accounts, and monitoring API activity for anomalies. You will also learn about how to protect data stored on AWS. The course explores how you can generate, collect, and monitor logs to help identify security incidents. Finally, you will review detecting and investigating security incidents with AWS services.

Security Engineering on AWS with AWS Jam

The final day is an AWS Jam, a gamified event, with teams competing to score points by completing a series of challenges according to established best practices based on concepts covered in the course. You get to experience a wide range of AWS services in a series of real-world scenarios that represent common operational and troubleshooting tasks. The end result is developing, enhancing, and validating your skillsets in the AWS Cloud through real-world problem solving, exploring new services, features, and understanding how they interoperate.

Security in Google Cloud

Learning Objectives This course teaches participants the following skills: Understanding the Google approach to security Managing administrative identities using Cloud Identity. Implementing least privilege administrative access using Google Cloud Resource Manager, Cloud IAM. Implementing IP traffic controls using VPC firewalls and Cloud Armor Implementing Identity Aware Proxy Analyzing changes to the configuration or metadata of

Server Side Programming with HTML, CSS, and JavaScript

Description In this fast-paced course, you’ll learn the fundamentals of client-side web development, starting with the basics of HTML for structuring content. We will cover various HTML elements, attributes, and techniques for building a well-structured web page. Next, you’ll dive into CSS to learn about styling your web pages with various properties and selectors, making

Serverless Data Processing with Dataflow

This training is intended for big data practitioners who want to further their understanding of Dataflow in order to advance their data processing applications. Beginning with foundations, this training explains how Apache Beam and Dataflow work together to meet your data processing needs without the risk of vendor lock-in.The section on developing pipelines covers how you convert your business logic into data processing applications that can run on Dataflow. This training culminates with a focus on operations, which reviews the most important lessons for operating a data application on Dataflow, including monitoring, troubleshooting, testing, and reliability.

Site Reliability Engineering Practitioner® (SREP) Certification Training

Description The Site Reliability Engineering Practitioner® (SREP) Certification course introduces methods for scaling services reliably and cost-effectively within an organization. This training for SRE Practitioners delves into strategies aimed at enhancing agility, fostering cross-functional collaboration, and ensuring transparency regarding service health. The course emphasizes the principles of resilience through design, automation, and closed-loop remediation processes.

Smart Analytics, Machine Learning, and AI on Google Cloud

Incorporating machine learning into data pipelines increases the ability to extract insights from data. This course covers ways machine learning can be included in data pipelines on Google Cloud. For little to no customization, this course covers AutoML. For more tailored machine learning capabilities, this course introduces Notebooks and BigQuery machine learning (BigQuery ML). Also, this course covers how to productionalize machine learning solutions by using Vertex AI.

SnapCenter Administration

This course focuses on the deployment of NetApp® SnapCenter® Server 4.4. You learn how to install, monitor, and manage SnapCenter Server. The course also discusses installation and use of licenses and role-based access control. You learn how to prepare hosts, install SnapCenter Plug-ins, and connect to NetApp ONTAP® AFF and FAS storage systems. You also review backup and restore of Windows file system data and the configuration of SnapMirror® and SnapVault® relationships for use with SnapCenter software. The course materials include an exercise workbook that serves as an on-the-job reference guide.

Software Architecture with UML

Description This course provides a comprehensive understanding of software architecture, including methods, languages, and best practices. Participants will learn how to design, describe, and evaluate software architectures using UML, as well as apply key architectural patterns and frameworks. Through theoretical lessons and practical exercises, trainees will gain hands-on experience in defining software architectures using various

Splunk AppDynamics for Hybrid Application Monitoring

The Splunk AppDynamics for Hybrid Application Monitoring (SAHA) training aims to enhance your expertise in full stack observability for hybrid applications using Cisco’s product portfolio, covering various aspects of observability and analytics. You will explore application performance monitoring (APM) and business analytics for hybrid applications using Cisco AppDynamics. You will also learn about customer digital experience and application dependency monitoring, leveraging network insights through Cisco ThousandEyes and integrating them with real user monitoring in AppDynamics. Finally, you will learn about application security with Cisco Application Security.

Throughout the training, you will not only learn to effectively utilize these solutions but also deploy and configure them within your application environments.

How You’ll Benefit

This training will help you:

– Gain the knowledge you need to effectively utilize hybrid applications for full stack observability
– Leverage Cisco products for application performance monitoring, security, and business analytics
– Qualify for professional-level job roles in full stack observability
– Earn 32 CE credits toward recertification

STM32 Embedded C Programming Course | ARM Cortex Training

Duration: 3 Days (Live Virtual Instructor-Led Training)

This hands-on course introduces practical embedded firmware development using STM32 microcontrollers and the C programming language.

Participants work with STM32 development boards shipped prior to the course, enabling them to complete practical labs and interact directly with hardware peripherals.

The course explores ARM Cortex-M architecture, register-level programming, interrupts, timers and communication interfaces such as UART, SPI and I²C, helping engineers build and debug real embedded applications.

STM32 Embedded Development Kit – ARM Cortex-M Microcontroller Platform

The Ratio Embedded Systems Development Kit – Core is a comprehensive STM32-based hardware platform designed to support hands-on embedded systems training.

The kit is used across the STM32 Embedded C Programming, Real-Time Embedded Systems with FreeRTOS, and Modern Embedded C++ for Microcontrollers courses. It includes an STM32 development board, sensors, interface modules and electronic components that allow engineers to build and test real embedded applications.

Participants receive the kit before the course and keep it afterwards to continue experimenting with embedded development.

STM32 Embedded Systems Development with FreeRTOS and LwIP

A comprehensive, hands-on programme for building real-time, networked embedded systems on STM32 using FreeRTOS and LwIP

Modern embedded systems require more than just firmware development. Engineers must understand microcontroller architecture, real-time operating systems, peripheral integration, and network communication to build scalable and reliable systems.

This course provides a deep, practical exploration of STM32-based embedded development, combining low-level hardware understanding with real-time software design and networking capability.

Delivered as a five-day hands-on programme, it covers the ARM Cortex-M architecture, STM32 peripherals, FreeRTOS real-time operating system, and the LwIP TCP/IP stack, with optional modules for graphical user interface development using EmWin or TouchGFX.

Participants will gain the ability to design, build, and debug real-time, multi-tasking embedded applications, including network-enabled systems communicating over Ethernet.

Duration

5 Days

Storage System Recovery & Troubleshooting for Partners

In this course, you learn about the recovery of offline systems. You learn some of the reasons that systems go offline, including hardware causes and extraordinary circumstances. You also learn about data inconsistency issues and how to resolve the issues. This course does not cover platform-specific content.
Please note only NetApp Partners can register to attend this course.

StorageGRID Administration

Learn how to administer NetApp® StorageGRID, a software-defined, object-based storage system. Dive into the Grid Management Interface to manage, monitor, and maintain grid nodes, configure information lifecycle management (ILM) policies, and administer Simple Storage Service (S3) buckets. Explore tenant management through the Tenant Management Interface. Also, learn how to seamlessly integrate StorageGRID with NetApp hybrid cloud protection and tiering solutions. This course is updated for StorageGRID 11.8.

StorageGRID Software Troubleshooting

In this course, you learn troubleshooting skills to support the implementation and lifecycle management of NetApp® StorageGRID® software. Through theoretical explanations and hands-on exercises, you learn and control the architecture, options, services, and features of the StorageGRID system. You learn the security and authentication mechanisms, logging and monitoring resources, and Apache Cassandra implementation. You also learn the processes to expand and upgrade the system. Finally, you learn about FabricPool technology and investigate Simple Storage Service (S3) issues.

Storytelling for Leadership and Influence

Using Story to Communicate, Influence and Lead More Effectively

Course Overview

In many organisations, communication is clear but not always compelling.

Leaders share information, present updates, and explain decisions, yet messages do not always land in a way that engages people or drives action.

The challenge is not usually a lack of content. It is a lack of structure, connection, and clarity in how that content is communicated.

Storytelling provides a practical way to address this.

It is not about performance or presentation style. It is about structuring communication so that people can understand, relate, and respond more effectively.

This course introduces a structured approach to storytelling that helps leaders and managers communicate with greater impact, improve engagement, and strengthen their ability to influence outcomes.

Participants will learn how to turn everyday communication into messages that are clearer, more memorable, and more effective.

Course Duration

1 Day Instructor-Led Training

Strategic Planning and Frameworks

Developing Clear, Structured and Effective Strategic Thinking

Course Overview

Effective strategy is not just about setting long-term goals. It is about making clear decisions, aligning priorities, and creating a structured approach to achieving outcomes.

Many organisations struggle with strategy because it can feel abstract or disconnected from day-to-day work.

Without a clear framework, strategy often becomes unclear, inconsistent, or difficult to implement.

This course provides a practical introduction to strategic planning and commonly used frameworks, helping participants develop a more structured approach to thinking, planning, and decision-making.

Participants will learn how to break down strategy into clear components, apply proven frameworks, and align strategic thinking with real business objectives.

The focus is on making strategy practical, structured, and applicable in real organisational contexts.

Course Duration

1 Day Instructor-Led Training

Successful Conflict Management

Handling Conflict Constructively and Strengthening Working Relationships

Course Overview

Conflict is a natural part of working life, particularly in fast-paced or high-pressure environments.

When handled poorly, conflict can damage relationships, reduce productivity, and create long-term tension within teams. However, when managed effectively, it can lead to better understanding, stronger relationships, and improved outcomes.

Many people either avoid conflict or approach it in a way that escalates the situation. This course provides a practical approach to handling conflict in a calm, structured, and constructive way.

Participants will learn how to recognise different types of conflict, understand underlying causes, and respond in a way that supports resolution rather than escalation.

Course Duration

1 Day Instructor-Led Training

Successful Negotiation Skills

Building Confidence, Influence and Better Outcomes in Negotiation

Course Overview

Negotiation is a critical skill in many professional roles, yet it is often approached without a clear structure or strategy.

Whether negotiating with clients, suppliers, stakeholders, or colleagues, the ability to reach outcomes that are both effective and sustainable is essential.

Many people associate negotiation with conflict or confrontation. In reality, successful negotiation is about preparation, communication, and understanding how to create value for all parties involved.

This course provides a practical framework for developing confident, structured, and effective negotiation skills.

Participants will learn how to prepare properly, manage conversations, handle challenges, and achieve outcomes that support both immediate goals and long-term relationships.

Course Duration

1 Day Instructor-Led Training

Successful Team Building

Creating Cohesive, Engaged and High-Performing Teams

Course Overview

Strong teams do not happen by accident. They are built through clear leadership, effective communication, and a shared sense of purpose.

Many teams struggle with issues such as lack of alignment, poor communication, unclear roles, or low engagement. Over time, this can impact performance, morale, and overall effectiveness.

This course provides a practical approach to building and developing teams that are cohesive, engaged, and high-performing.

Participants will learn how to strengthen team dynamics, improve collaboration, and create an environment where individuals can perform at their best.

The focus is on developing the skills needed to build teams that work effectively together and deliver consistent results.

Course Duration

1 Day Instructor-Led Training

Successfully Managing Remote and Virtual Teams

Leading Distributed Teams with Clarity, Engagement and Performance

Course Overview

Managing remote and virtual teams presents a different set of challenges compared to traditional, co-located teams.

Without regular face-to-face interaction, leaders need to be more deliberate in how they communicate, manage performance, and maintain engagement.

Common challenges include reduced visibility, communication gaps, lack of alignment, and difficulty maintaining team cohesion.

This course provides a practical framework for managing remote and virtual teams effectively, helping participants develop the skills required to lead with clarity, structure, and confidence in a distributed environment.

Participants will learn how to improve communication, maintain accountability, and build strong team relationships despite physical distance.

The focus is on creating effective, engaged, and high-performing remote teams.

Course Duration

1 Day Instructor-Led Training

Successfully Motivating People

Understanding What Drives Performance, Engagement and Results

Course Overview

Motivating people is one of the most important responsibilities of any manager or leader.

However, motivation is not a one-size-fits-all approach. What drives one individual may not work for another, and relying on assumptions can lead to disengagement and reduced performance.

Effective motivation requires an understanding of individual drivers, team dynamics, and the environment in which people work.

This course provides a practical approach to motivating individuals and teams, helping participants understand what influences behaviour and how to create the conditions for sustained engagement and performance.

Participants will learn how to move beyond generic approaches and develop a more targeted, practical, and consistent way of motivating people.

The focus is on real workplace application, enabling participants to improve both individual performance and team effectiveness.

Course Duration

1 Day Instructor-Led Training

Technical AI Governance Essentials – Foundations

The ‘Technical AI Governance Essentials – Foundations’ course provides a comprehensive roadmap for organizations to mature their AI governance capabilities from a hands-on, technical perspective.

The course’s primary goal is to guide students in establishing, integrating, and orchestrating AI governance platforms, ultimately positioning technical governance as an enabler of speed and innovation. The emphasis is on understanding the holistic technical approach, architecture, and implementation of AI governance in a real-world context.

Technical AI Governance Essentials – Optimization

The ‘Technical AI Governance Essentials – Optimization’ course provides a comprehensive roadmap for organizations to mature their AI governance capabilities from a hands-on, technical perspective.

Technical Foundations of FinOps on Google Cloud

Dive deep into the technical underpinnings of FinOps and gain the expertise to optimize your cloud spending and drive business value. This comprehensive course is designed for cloud architects, engineers, and technical professionals seeking to master the tools, technologies, and strategies that empower effective cloud financial management.

The Essentials of Webex Calling

The Essentials of Webex Calling (CLWXCALL) training is designed to guide you through a complete Webex Calling setup, from the initial installation of Webex Control Hub and adding users to configuring Webex Calling features through an existing on-premises Cisco Unified Communications Manager (CUCM) and Cisco Unified Border Element (CUBE) public switch telephone network (PSTN) setup. This training also earns you 18 Continuing Education (CE) credits toward recertification.

How You’ll Benefit

This training will help you:

– Gain an understanding of the Webex solutions, including Webex Meetings, Webex Messaging, and Webex Calling
– Learn how to configure and manage the features of the Webex Control Hub
– Earn 18 CE credits towards recertification

The Swift Programming Language

Swift is an exciting, new programming language for the rapid development of iOS and OS X apps. It combines the best features of languages like Python, Ruby and Java to create a powerful modern language that’s great to work with.

On this course we will logically take you through the Swift programming language, enabling you to focus on the code and how you can apply it in the real world. Step by step you will develop your Swift knowledge, with hands-on labs allowing you to reinforce what you have learned after each step. At the end you will apply your Swift knowledge by writing a simple iOS app.

Transform business workflows with generative AI

In this course, learners will discover how to apply generative AI to streamline daily tasks, enhance decision-making, and drive meaningful business outcomes. Learners will understand how to use Microsoft 365 Copilot and its functionalities to improve their productivity. The course focuses on real-world use cases—no coding required—making it ideal for those who want to confidently integrate AI into their work.

Transform your everyday business processes with agents

This Learning Path examines no-code agents in Microsoft 365 Copilot Chat and SharePoint and explores how Microsoft 365 business users can create, manage, and use them.

Troubleshooting Cisco Contact Center Enterprise

The Troubleshooting Cisco Contact Center Enterprise (CCET) v1.0 course is focused on Day 2 support of a Packaged Contact Center Enterprise (PCCE) deployment by Tier 3 support personnel. Cisco® PCCE provides an enterprise-class contact center in a prepackaged deployment model that offers simplified deployment, operation, and maintenance. You will learn to identify the processes and tools used to diagnose common deployment issues so that support personnel can select optimal methods to resolve those issues.

How you’ll benefit

This class will help you:

– Learn the troubleshooting techniques to maximize the benefits the prepackaged deployment model PCCE
– Anticipate and rectify possible deployment issues by learning the tools and processes that provide solutions for deployment issues

Troubleshooting Cisco Data Center Infrastructure

The Troubleshooting Cisco Data Center Infrastructure (DCIT) training shows you how to troubleshoot LAN, SAN, Cisco® Data Center Unified Fabric, Cisco Unified Computing System™ (Cisco UCS®), and Cisco Application-Centric Infrastructure (Cisco ACI®). You will learn methodologies and tools to identify issues that may occur in data center network architecture. You will get extensive hands-on practice troubleshooting installation, configuration, and interconnectivity issues on Cisco Multilayer Director Switch (MDS) switches, Cisco Nexus® switches, Cisco Fabric Extenders (FEXs), Cisco UCS, and Cisco ACI.

This training prepares you for 300-615 DCIT v1.2 exam. If passed, you earn the Cisco Certified Specialist – Data Center Operations certification and satisfy the concentration exam requirement for the Cisco Certified Network Professional (CCNP) Data Center certification.

How You’ll Benefit

This training will help you:

– Learn how to deploy and troubleshoot various components of Cisco data center infrastructure to support performance, resiliency, scalability needs
– Gain knowledge and skills through Cisco’s unique combination of lessons and hands-on practice using enterprise-grade Cisco learning technologies, data center equipment, and software
– Qualify for professional-level job roles
– Prepare for the 300-615 DCIT v1.2 exam
– Earn 50 CE credits toward recertification
Troubleshooting Cisco Data Center Infrastructure (300-615 DCIT) v1.2 is a 90-minute exam associated with the Cisco Certified Specialist – Data Center Operations certification and satisfies the concentration exam requirement for the CCNP Data Center certification.

What to Expect in the Exam

Troubleshooting Cisco Data Center Infrastructure (300-615 DCIT) v1.2 is a 90-minute exam associated with the Cisco Certified Specialist – Data Center Operations certification and satisfies the concentration exam requirement for the CCNP Data Center certification.
This exam tests your knowledge of troubleshooting a data center infrastructure, including:

– Network
– Compute platforms
– Storage network
– Automation
– Management
– Operations

UML for Embedded and Real-Time Systems

A practical, structured approach to modelling embedded and real-time systems using UML

Overview

Designing embedded and real-time systems presents a unique set of challenges. Systems must be predictable, efficient, and reliable, often operating under strict timing constraints while interacting closely with hardware.

Without a clear modelling approach, designs can quickly become difficult to understand, maintain, and scale.

This course introduces Unified Modelling Language (UML) as a practical tool for structuring, visualising, and communicating embedded system designs.

Delivered as a three-day, hands-on programme, it focuses on applying UML in a way that is directly relevant to embedded and real-time environments, rather than generic software modelling.

Participants learn how to use UML to describe system behaviour, architecture, and interactions, enabling teams to improve design clarity, communication, and engineering quality.

Duration

3 Days

Understanding Cisco Collaboration Foundations

The Understanding Cisco Collaboration Foundations (CLFNDU) training gives you the skills and knowledge needed to administer and support a simple, single-site Cisco® Unified Communications Manager (UCM) solution with Session Initiation Protocol (SIP) gateway. The training covers initial parameters, management of devices including phones and video endpoints, management of users, and management of media resources, as well as Cisco Unified Communications solutions maintenance and troubleshooting tools. In addition, you will learn the basics of SIP dial plans including connectivity to Public Switched Telephone Network (PSTN) services, and how to use class-of-service capabilities.

This training does not lead directly to a certification exam, but it does cover foundational knowledge that can help you prepare for several Cisco Certified Network Professional (CCNP) and other professional-level collaboration trainings and exams. This training also earns you 21 Continuing Education (CE) credits toward recertification

How You’ll Benefit

This training will help you:

– Administer a single-site Cisco Unified Communications Manager, handling daily tasks such as add, moves, changes and deletions of phones, video endpoints, and users
– Configure Jabber devices and implement common endpoint features including call park, shared lines, pickup groups, and phone button templates
– Introduce you to the SIP protocol, how calls are connected, and how media codes are determined
– Introduce you to the capabilities and basic configuration of an SIP gateway for PSTN access
– Introduce you to the dial plan elements used to route calls, and the class-of-service capabilities to control who can route calls where
– Administer Cisco Unity Connection handling daily tasks such as add, moves, and changes and deletions of voicemail boxes and users
– Administer maintenance tasks and use the troubleshooting tools available on Cisco Unified Communications Manager and Cisco Real-time Monitoring Tool
– Earn 21 CE credits toward recertification

Understanding Cisco Data Center Foundations

The Understanding Cisco Data Center Foundations (DCFNDU) training helps you prepare for entry-level data center roles. In this training, you will learn the foundational knowledge and skills you need to configure Cisco® data center technologies, including networking, virtualization, storage area networking, and unified computing. You will get an introduction to Cisco Application Centric Infrastructure (Cisco ACI), automation and cloud computing. You will get hands-on experience with configuring features on Cisco Nexus Operating System (Cisco NX-OS) and Cisco Unified Computing System (Cisco UCS).

– Implementing and Operating Cisco Data Center Core Technologies (DCCOR)
– Designing Cisco Data Center Infrastructure (DCID)
– Troubleshooting Cisco Data Center Infrastructure (DCIT)
– Implementing Cisco Application Centric Infrastructure (DCACI)
– Implementing Cisco NX-OS Switches and Fabrics in the Data Center (DCNX)

How You’ll Benefit

This training will help you:

– Prepare for entry-level job roles in the high-demand area of data center environments
– Prepare for trainings that support the CCNP Data Center certification exams
– Gain knowledge and hands-on skills through Cisco’s unique combination of lessons and hands-on practice using enterprise-grade Cisco learning technologies, data center equipment, and software
– Earn 25 CE credits toward recertification

Understanding Cisco Service Provider Network Foundations

The Understanding Cisco Service Provider Network Foundations (SPFNDU) training is designed to provide you with the foundational knowledge for the suite of Cisco® Certified Network Professional (CCNP®) Service Provider trainings. The training expands what you learned from the Cisco CCNA® training with a focus on theoretical and practical knowledge needed for the service provider environment. You will learn about architectures, protocols, software and hardware platforms, and solutions within the service provider realm.

How You’ll Benefit

This training will help you:

– Acquire the foundational knowledge to understand the Cisco Service Provider Network methodologies, tools, and functions
– Learn the skills to manage the software and hardware platforms, structures, and protocols within the service provider realm
– Qualify for professional-level job service provider roles
– Earn 30 CE credits towards recertification

Understanding Cisco Wireless Foundations

The Understanding Cisco Wireless Foundations (WLFNDU) training teaches you the knowledge and skills you need to configure, manage, and troubleshoot a Cisco wireless LAN (WLAN) network. Topics include understanding critical aspects of RF technology, industry standards for Wi-Fi and security, how to design, install, and configure a WLAN network of any size, and using Cisco DNA Center.

This training also earns you 30 Continuing Education (CE) credits towards recertification.

How You’ll Benefit

This training will help you:

– Learn the skills, technologies, and best practices needed to manage a Cisco WLAN network
– Understand and implement a Cisco wireless network architecture
– Design and implement WLAN maintenance and troubleshooting solutions

Understanding Cloud Spanner

In this course, you learn about Cloud Spanner. You will get an introduction to Cloud Spanner and understand how it differs from other database products. You also learn when and how to use Cloud Spanner to solve your relational database needs at scale.

Unit Testing in Visual Studio

Description This two-day, instructor-led course teaches developers how to write, organize, and run high-quality unit tests using Visual Studio 2022 and popular .NET testing frameworks such as MSTest, NUnit, and xUnit. It also introduces powerful practices like Test-Driven Development (TDD) and explores how modern unit testing integrates with the development lifecycle for cleaner, more reliable

Use Case Modeling – Document Real-World User Requirements

Description This intensive, hands-on workshop equips participants with the practical skills and techniques needed to effectively capture and document real-world user requirements. Grounded in industry-standard Use Case modeling techniques—popularized by Ivar Jacobson and widely adopted in object-oriented practices—this course prepares you to confidently model functional requirements in complex systems. Beginning with an overview of modern

Using Astra Trident with Kubernetes

Learn how to install, configure, and use NetApp® Astra Trident to manage Kubernetes with NetApp ONTAP® based storage systems. Deploy Astra Trident by using the Trident operator and use the tridentctl and kubectl methods to manage configurations. Configure NFS-backed, iSCSI-backed, NAS economy-backed, and NVMe-over-TCP (NVMe/TCP) backed storage. Manage Snapshot copies, expand volumes, and import non-NetApp Trident volumes to become managed volumes. Install and configure Trident Protect to protect Kubernetes applications by using snapshots and backups. Restore snapshots and backups in place and to new namespaces. Finally, protect applications across clusters by using cloning and asynchronous SnapMirror.
Written for Kubernetes v1.29, NetApp Trident 24.10, and NetApp Trident Protect 24.10.1, this course includes appendixes on Kubernetes certifications, operator design patterns to extend Kubernetes, and a GitOps introduction.

Using BlueXP Protection

Discover the features of NetApp® BlueXP™️ protection services through classroom lectures and exercises. Explore how to deploy NetApp BlueXP backup and recovery in your environment and implement a policy-based, 3-2-1 data protection strategy by using BlueXP backup and recovery and NetApp BlueXP replication services. Finally, evaluate how to diagnose and troubleshoot common issues.

Using Data Science Tools in Python®

Description An increasing number of enterprises are embracing data science as a pivotal driver for informed business strategies. Irrespective of the industry, the capacity to glean insights from data holds paramount importance in maintaining competitiveness in today’s market. Python®, emerging as a frontrunner in data science, stands out with its extensive libraries, empowering data scientists

Using NetApp tools for VMware vSphere

Learn how to deploy, manage, and protect VMware virtual infrastructure on NetApp® storage by using NetApp ONTAP® software in SAN and NAS environments. Explore NetApp ONTAP tools for VMware vSphere, which includes Virtual Storage Console (VSC), NetApp VASA (vSphere API for Storage Awareness) Provider, and Storage Replication Adapter (SRA). Configure and use ONTAP tools Open Virtualization Appliance (OVA) to create traditional datastores, VMware vSphere Virtual Volumes (vVols), and vVols datastores. Use VSC to create these datastores for granular virtual machine (VM) storage policy-based management (SPBM)

Vertex AI and Generative AI Security

This course is designed to empower your organization to fully harness the transformative potential of Google’s Vertex AI and generative AI (gen AI) technologies with a strong emphasis on security. Tailored for AI practitioners and security engineers, it provides targeted knowledge and hands-on skills to navigate and adopt AI safely and effectively. Participants will gain practical insights and develop a security-conscious approach, ensuring a secure and responsible integration of gen AI within their organization.

Vertex AI for Machine Learning Practitioners

This instructor-led one-day course is designed for engineers and data scientists familiar with machine learning models who want to become proficient in using Vertex AI for custom model workflows. This practical, hands-on course will provide you with a deep dive into the core functionalities of Vertex AI, enabling you to effectively leverage its tools and capabilities for your ML projects.

Vertex Forecasting and Time Series in Practice

This course is an introduction to building forecasting solutions with Google Cloud. You start with sequence models and time series foundations. You then walk through an end-to-end workflow: from data preparation to model development and deployment with Vertex AI. Finally, you learn the lessons and tips from a retail use case and apply the knowledge by building your own forecasting models.

VMware Aria Automation: Install, Configure, Manage [V8.17]

During this five-day course, you focus on installing, configuring, and managing VMware® Aria Automation™ 8.17 on- premises systems. You learn to use VMware Aria Automation to automate the delivery of virtual machines, applications, and personalized IT services across different data centers and hybrid cloud environments. The course covers how VMware® Aria Automation Service Broker™ can aggregate content in native formats from multiple clouds and platforms into a common catalog.

This course also covers interfacing VMware Aria Automation with other systems using VMware® Aria Automation Orchestrator™ and how to use VMware Aria Automation to manage Kubernetes systems and use other systems. In this course, you will use VMware® Aria Automation Config™ as a configuration management tool.

VMware Aria Automation: Orchestration and Extensibility [V8.13]

During this five-day course, you focus on using VMware Aria Automation Orchestrator™ to extend the functionality of VMware Aria Automation™. You learn how to provide XaaS (Anything as a Service) and implement machine lifecycle extensibility using the VMware Aria Automation Event Broker. You also learn how to create VMware Aria Automation Orchestrator workflows and VMware Aria Automation ABX actions. You learn about various features, including basic scripting implementation along with logic processing to implement a variety of functions to use in your environment. This course teaches implementing debugging, loops, conditions, and user interactions in VMware Aria Automation Orchestrator.

The course introduces the VMware Aria Automation Orchestrator HTML 5 interface, along with API calls and REST functions, to give you the groundwork to implement a variety of plug-ins and scripts. This course is designed to give you the tools to craft custom solutions in the product.

Product Alignment

– VMware vSphere® 8.0
– VMware Aria Automation 8.13
– VMware Aria Automation Orchestrator 8.13
– VMware Aria Suite Lifecycle™ 8.12

VMware Aria Operations for Logs: Install, Configure, Manage [V8.12]

VMware Aria Suite Lifecycle: Install, Configure, Manage [V8.10]

This two-day, hands-on training course focuses on installing, configuring, and managing VMware Aria Suite Lifecycle™, which manages products such as VMware Aria Operations™, VMware Aria Operations™ for Logs, and VMware Aria Automation™. This course prepares you to perform Day 0 to Day 2 operations for your environment using VMware Aria Suite Lifecycle.

VMware Cloud Director: Deploy, Configure, Manage [V10.6]

In this five-day course, you focus on installing, configuring, and managing on-premises VMware Cloud Director 10.6. You will learn how to set up and manage VMware Cloud Director, including the provisioning of workloads, creating organizations and Virtual Data Centers (VDCs), and use catalog services that include predefined virtual machines. You will learn about different networks that a system administrator and an organization administrator can configure and use with virtual machines and vApps.

VMware Data Center Virtualization: Core Technical Skills

This four-day, hands-on training course is an introduction to VMware vSphere®. In this course, you acquire the skills needed to perform Day 2 operational tasks that are typically assigned to the roles of operator or junior administrator in a vSphere environment.

Product Alignment

– VMware ESXi 7.0
– VMware vCenter Server 7.0

VMware NSX: Design [V4.x]

This five-day course provides comprehensive training on considerations and practices to design a VMware NSX® environment as part of a software-defined data center strategy. This course prepares the student with the skills to lead the design of an NSX environment, including design principles, processes, and frameworks. The student gains a deeper understanding of the NSX architecture and how it can be used to create solutions to address the customer’s business needs.

Product Alignment

– VMware NSX 4.1.0

VMware NSX: Troubleshooting and Operations

Learning Objectives This course prepares attendees to troubleshoot and operate a VMware NSX™ deployment. Students learn how to isolate problems and identify resolutions through a systematic process. In addition, students gain an understanding of how VMware NSX integrates with VMware vRealize™ Operations™, VMware vRealize™ Log Insight™, and other management tools. By the end of the

VMware Site Recovery Manager: Install, Configure, Manage [8.6]

This two-day, hands-on training course gives experienced VMware vSphere® administrators the knowledge to install, configure, and manage VMware Site Recovery Manager™ 8.6. This course also shows you how to write and test disaster recovery plans that use Site Recovery Manager.

VMware Tanzu Kubernetes Grid: Install, Configure, Manage [V2.5]

During this four-day course, you learn about installing VMware Tanzu® Kubernetes GridTM in a VMware vSphere® environment and provisioning and managing Tanzu Kubernetes Grid clusters. The course covers how to install Tanzu Kubernetes Grid packages to provide services such as image registry, authentication, logging, ingress, multipod network interfaces, service discovery, image registry, and monitoring, in addition to day 2 operations such as backup, life cycle management, and application-specific tools. The concepts learned in this course are applicable for users who must install Tanzu Kubernetes Grid on supported clouds.

VMware vSAN: Troubleshooting [V8]

This two-day, hands-on training course provides the knowledge to troubleshoot VMware vSAN™ clusters. In this course, you will learn the best practices to maintain a healthy vSAN environment and mitigate potential issues that may occur with operation of the software. You will learn the GUI and CLI vSAN monitoring and troubleshooting tools. The course provides a logical framework for a systematic troubleshooting approach. You will learn how to troubleshoot vSAN common issues with examples. The labs provided in the course simulate real-world problems to evaluate and enhance your troubleshooting skills.

Product Alignment

– VMware ESXi™ 8.0
– VMware vCenter Server® 8.0
– VMware vSAN 8.0

VMware vSphere: Design [V8]

This three-day course equips you with the knowledge, skills, and abilities to design a VMware vSphere 8 virtual infrastructure. You follow a proven approach to design a virtualization solution that ensures availability, manageability, performance, recoverability, and security. The approach presented follows VMware best practices. This course discusses the benefits and risks of available design alternatives and provides information to support making sound design decisions.

Product Alignment

– VMware ESXi 8.0
– VMware vCenter 8.0

VMware vSphere: Troubleshooting [V8]

This five-day training course provides you with the knowledge, skills, and abilities to achieve competence in troubleshooting the VMware vSphere® 8 environment. This course increases your skill level and competence in using the command-line interface, VMware vSphere® Client™, log files, and other tools to analyze and solve problems.

Product Alignment

– VMware ESXi 8.0
– VMware vCenter Server 8.0

VMware vSphere: What’s New [V8]

In this two-day course, you explore the new features and enhancements following VMware vCenter Server 8.0 and VMware ESXi 8.0. Real-world use-case scenarios, hands-on lab exercises, and lectures teach you the skills that you need to effectively implement and configure VMware vSphere 8.0.

Product Alignment

– VMware ESXi 8.0
– VMware vCenter Server 8.0

Web Applications with Vue.js, Node.js, and MongoDB

Description In this immersive 5-day course, students begin with an optional refresher on advanced JavaScript concepts, then dive into the core principles of Vue.js development. Through guided, hands-on labs, they’ll build a real-world frontend application using Vue and its modern toolset. The second phase of the course shifts to the backend, where students learn to

Work smarter with Copilot in Microsoft Fabric

This course explores how to work smarter with Copilot in Microsoft Fabric. Learn how to integrate, transform, store data, and create insightful reports using Copilot in Microsoft Fabric.

Workflow Orchestration with Cloud Composer

Cloud Composer is a fully managed workflow orchestration service built on Apache Airflow. Composer enables you to create, schedule, monitor, and manage workflow pipelines that span across clouds and on-premises data centers.

In this course, you will learn about Apache Airflow and its implementation via Cloud Composer. You will learn how to provision Composer instances, create and manage Airflow DAGs on Composer, and perform tasks such as testing, debugging, and monitoring of Airflow DAGs.

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