In this course, you learn how to troubleshoot and solve 60% of all cases involving Active IQ Unified Manager (AIQUM). You learn to properly frame and get assistance on the other 40%. The course materials include an exercise workbook that guides you through various troubleshooting situations.
The Administering Advanced Cisco Contact Center Enterprise (CCEAA) v1.0 course teaches you how to execute advanced administration tasks associated with the Cisco® Contact Center Enterprise (CCE) solution through an in-depth examination of technical and operational requirements, and of the tools used to configure and ensure CCE solution functionality.
This class will help you:
– Learn how to optimize management of CCE solutions for proactive management of contact centers tasks
– Manage the effects of using CCE solutions for scalability and interaction between the solution components for centralized application management
In this course, each module presents a scenario with an architectural challenge to be solved. You will examine available AWS services and features as solutions to the problem. You will gain insights by participating in problem-based discussions and learning about the AWS services that you could apply to meet the challenges. Over 3 days, the course goes beyond the basics of a cloud infrastructure and covers topics to meet a variety of needs for AWS customers. Course modules focus on managing multiple AWS accounts, hybrid connectivity and devices, networking with a focus on AWS Transit Gateway connectivity, container services, automation tools for continuous integration/continuous delivery (CI/CD), security and distributed denial of service (DDoS) protection, data lakes and data stores, edge services, migration options, and managing costs. The course concludes by presenting you with scenarios and challenging you to identify the best solutions
A practical, in-depth programme for applying modern C++20 features to build safer, more efficient, and maintainable systems
Modern C++ has evolved significantly, with C++20 introducing powerful new features that enable developers to write code that is more expressive, safer, and easier to maintain.
However, many teams are still working with older patterns or only using a subset of modern C++ capabilities. This often leads to unnecessary complexity, reduced productivity, and missed opportunities for improvement.
This advanced programme is designed to help experienced developers fully leverage C++20 features and modern programming techniques in real-world environments.
Delivered as a hands-on, practical course, it focuses on applying modern C++ in a way that improves code quality, performance, and maintainability, particularly in systems where efficiency and reliability are critical.
Participants will explore key language features, modern design approaches, and best practices, enabling them to write cleaner, more robust, and future-ready C++ code.
3 Days (adjust if needed)
A practical, in-depth programme for building high-performance, modern C++ systems using advanced language features and optimisation techniques
C++ is widely used in domains where performance, control, and efficiency are critical, including systems programming, embedded development, gaming, and high-performance applications.
However, writing effective modern C++ requires more than understanding syntax. Developers must be able to structure code clearly, manage resources safely, and optimise performance across increasingly complex systems.
This course provides a comprehensive, hands-on approach to advanced C++ programming, designed to help developers build confidence in tackling real-world C++ projects.
Delivered as a three-day intensive programme, it explores advanced language features, modern programming techniques, and performance optimisation strategies. Participants will gain a deeper understanding of the C++ type system, templates, concurrency, and system-level behaviour, while also learning how to write code that is efficient, maintainable, and scalable.
3 Days (Flexible if course customised)
A practical, in-depth programme for mastering C++17 features and the Standard Template Library for modern, efficient development
C++17 introduced a range of features that significantly improve how developers write cleaner, safer, and more efficient code. Alongside this, the Standard Template Library (STL) remains a powerful foundation for building high-performance applications.
However, many developers only use a small portion of what C++17 and the STL offer. This can lead to unnecessary complexity, reduced performance, and less maintainable code.
This advanced programme is designed to help developers fully utilise C++17 features and the STL in real-world scenarios.
Delivered as a hands-on, practical course, it focuses on applying modern C++ techniques to improve code quality, performance, and developer productivity.
Participants will gain a deeper understanding of how to use the STL effectively, how to apply modern language features, and how to structure code that is both efficient and maintainable.
3 Days (adjust if needed)
The Advanced Generative AI Development on AWS is designed for developers seeking to master the implementation of production-ready generative AI solutions on AWS. The course addresses the needs of organizations embarking on their generative AI journey and how to build comprehensive generative AI strategies that align with broader business objectives. This advanced 3-day instructor-led training builds expertise across the entire generative AI stack – from foundation models to enterprise integration patterns. In addition, you will learn about advanced data processing techniques, vector database implementation and retrieval augmentation, sophisticated prompt engineering and governance, agentic AI systems and tool integration, AI safety and security measures, performance optimization and cost management strategies, comprehensive monitoring and observability solutions, testing and validation frameworks. The course structure follows AWS’s proven model for generative AI adoption, progressing from experimentation to production-ready implementations.
Amazon SageMaker Studio helps data scientists prepare, build, train, deploy, and monitor machine learning (ML) models quickly. It does this by bringing together a broad set of capabilities purpose-built for ML. This course prepares experienced data scientists to use the tools that are a part of SageMaker Studio, including Amazon CodeWhisperer and Amazon CodeGuru Security scan extensions, to improve productivity at every step of the ML lifecycle.
Architecting on AWS is for solutions architects, solution-design engineers, and developers seeking an understanding of AWS architecting. In this course, you will learn to identify services and features to build resilient, secure and highly available IT solutions on the AWS Cloud.
Architectural solutions differ depending on industry, types of applications, and business size. AWS Authorized Instructors emphasize best practices using the AWS Well-Architected Framework, and guide you through the process of designing optimal IT solutions based on real-life scenarios. The modules focus on account security, networking, compute, storage, databases, monitoring, automation, containers, serverless architecture, edge services, and backup and recovery. At the end of the course, you will practice building a solution and apply what you have learned.
Learning Objectives Consider the entire range of Google Cloud Platform technologies in their plans Learn methods to develop, implement, and deploy solutions Distinguish between features of similar or related products and technologies Recognize a wide variety of solution domains, use cases, and applications Develop essential skills for managing and administering solutions Develop knowledge of solution
Duration: 3 Days
Delivery: Classroom, Live Virtual, or Private Group Training
Level: Practitioner
Certification: BCS Certificate in Requirements Engineering (Exam Included)
A hands-on course designed to develop strong requirements engineering skills, enabling Business Analysts to define clear, structured, and testable requirements that support successful solution delivery and business outcomes.
Course Overview
Duration: 3 Days
Delivery: Classroom, Live Virtual, or Private Group Training
Level: Foundation
Certification: BCS Foundation Certificate in Business Analysis (Exam Included)
A structured and practical introduction to business analysis, covering core techniques, stakeholder analysis, business modelling, and business case development, aligned to the BCS Foundation syllabus.
The Cisco Application Centric Infrastructure Operations and Troubleshooting (DCACIO) v5.2 course shows you how to manage, monitor, and troubleshoot Cisco® Nexus® 9000 Series Switches in Application-Centric Infrastructure (ACI) mode. Through expert instruction and hands-on practice, you will learn about operational tools, best practices, caveats, and practice troubleshooting common issues on a live fabric. Based on lessons learned in wide range of production deployments, this course gives you the real-world knowledge and skills to boost operational efficiencies in your own deployment.
How You’ll Benefit
This course will help you:
– Quickly ramp up on Cisco ACI® operational knowledge, skills, and best practices honed from real-world production deployments
– Gain hands-on troubleshooting techniques
– Optimize the benefits of using Cisco ACI, such as streamlined operations
The Cisco Customer Success Manager (DTCSM) v2.2 course gives you the confidence and competence to fulfill the Customer Success Manager (CSM) role successfully, helping your customers realize value from their solutions and achieve their business outcomes. The course offers experiential learning through practical exercises using situations based on real-life use cases and case studies. In this highly interactive course, you can practice and gain confidence in fulfilling core tasks using best-practice tools and methodologies while receiving feedback from the facilitator and your peers.
This course is based on understanding the customer lifecycle and how to optimize that journey, increasing the value realized by the customer, and maximizing your likelihood to maintain their loyalty and renew or expand their business opportunities. The course helps you prepare for the 820-605 Cisco Customer Success Manager (CSM) exam. By passing this exam, you earn the Cisco Customer Success Manager Specialist certification.
How you’ll benefit
This course will help you:
– Develop skills and knowledge around the increasingly crucial CSM role, which drives organizational and business outcomes from technology solutions in customer engagements
– Understand key concepts and terminologies related to the CSM role
– Prepare for the 820-605 CSM exam, which earns the Cisco Customer Success Manager Specialist certification exam
The Cisco Intersight Essentials training teaches you various aspects of Cisco Unified Computing System (UCS), including hardware, connectivity, and management. You will learn Cisco Intersight characteristics, licensing, and features, along with insights into server profile deployment and prerequisites for installing operating systems from Cisco Intersight.
This training prepares you for configuring, managing, and monitoring your network, computing, and storage assets. You will gain experience using features, such as Cisco Intersight Workload Optimizer (IWO), Cisco Intersight Cloud Orchestrator (ICO), and Cisco Intersight Virtualization Services (IVS). Also, you will become familiar with the Cisco Intersight Application Programming Interface (API) by using HashiCorp Terraform to automate Cisco Intersight configuration. This training also earns you 11 Continuing Education (CE) credits toward recertification.
How You’ll Benefit
This training will help you:
– Gain the needed skills to utilize Cisco Intersight
– Learn how to centralize configuration, management, and monitoring of the network, computing, storage, and cloud assets under a single pane of glass
– Boost knowledge for protocols, solutions, and designs to acquire professional-level and expert-level data center roles
– Earn 18 CE credits toward recertification
The Cisco NCS2000 Deploying 96-Channel Flex Spectrum (OPT201) v3.0 course shows you how to plan, configure, and control optical networks using the Cisco® Network Convergence System (NCS) 2000 series Flex Spectrum platform.
The course teaches you how to design Flex Spectrum networks with multi-degree Reconfigurable Optical Add-Drop Multiplexer (ROADM) multi-shelf nodes using the Cisco Transport Planner (CTP) software.
You’ll learn how to:
– Install the Cisco NCS 2000 series hardware
– Configure an optical network and circuits using the Cisco Transport Controller (CTC) software
– Learn which components and configurations take advantage of and/or are required for the Flex Spectrum 96-channel feature
– Configure optical networks with multidegree ROADM multishelf nodes
– Configure optical networks with colorless, contentionless, omnidirectional, and MPO cross-connect advanced features
– Describe and configure the NCS 2000 400-Gbps Xponder line card
How you’ll benefit
This class will help you:
– Gain an in-depth understanding of how to install, deploy, and maintain a Cisco Optical Networking Services (ONS) 15454 Multiple Spanning Tree Protocol (MSTP) network
– Practice what you learn through hands-on labs
–
The Data Center Nexus Dashboard Advanced (DCNDA) training focuses on how to deploy and use Cisco Nexus Dashboard Insights (NDI) and Cisco Nexus Dashboard Orchestrator (NDO) to successfully monitor data center networks, and to provision a Cisco Application Centric Infrastructure (ACI)-based multisite network. The training is three days long and includes several activities that are either lab simulations or live labs. Activities that pertain to Nexus Dashboard Insights are implemented with lab simulations based on a real-world lab environment, while the lab activity related to Nexus Dashboard Orchestrator uses live software.
This training earns you 24 Continuing Education (CE) credits towards recertification.
How You’ll Benefit
This training will help you:
– Learn how to deploy and use Cisco Nexus Dashboard Insights and Cisco Nexus Dashboard Orchestration to successfully monitor data center networks, and to provision a Cisco ACI-based multisite network
– Gain leading-edge skills for a career focused on data center technology
– Earn 24 CE credits toward recertification
This course teaches systems operators and anyone performing cloud operations functions how to manage and operate automatable and repeatable deployments of networks and systems on AWS. You will learn about cloud operations functions, such as installing, configuring, automating, monitoring, securing, maintaining, and troubleshooting these services, networks, and systems. The course also covers specific AWS features, tools, and best practices related to these functions.
Learn Complex Project Management in this intensive real-world, three-day project scenario training course. Learn how to assess, communicate and manage complex projects. Gain a deep understanding of essential influencers of project success or failure and a tool set to address the specific issues for your complex project.
Managing complex projects is much more than applying a set of standard practises. This course will help you recognise the level of complexity early, establish the proper initial conditions, and communicate the drivers of success and failure to management, stakeholders and the project team.
This 3-day instructor-led course provides in-depth training on Cortex XDR, Palo Alto Networks’ powerful extended detection and response platform. You will gain hands-on expertise in security operations, incident investigation, and system optimization to effectively protect modern environments. Throughout this course you will explore the key features of Cortex XDR.
The course is designed to enable cybersecurity professionals, particularly those in SOC/CERT/CSIRT and engineering roles, to use XDR.
The course reviews XDR intricacies, from fundamental components to advanced strategies and techniques, including skills needed to configure security integrations, develop workflows, manage indicators, and optimize dashboards for enhanced security operations.
This is an update and replacement for the previous EDU-260 course, specifically intended for the individuals who are responsible for configuring Cortex XDR and managing integrations, data ingestion, and security policies as opposed to the analysts who investigate cases and issues.
A retirement date for the EDU-260 and EDU-262 will be announced once the replacement course for EDU-262 is released (date TBA). For now the EDU-260 and EDU-262 will remain available, in addition to this new course offering
XSIAM is the industry’s most comprehensive security incident and asset management platform, offering extensive coverage for securing and managing infrastructure, workloads, and applications across multiple environments.
Throughout this course, you will explore the key features of Cortex XSIAM.
This course is designed to enable you to:
– Describe how endpoint agents, XDR collectors, NGFWs, and Broker VMs secure networks and devices.
– Query and analyze logs using XQL for data ingestion and detection.
– Configure Threat Intel Management features, automate workflows, and apply EDLs and indicator rules.
With this release, Palo Alto are now replacing Cortex XSIAM for Security Operations and Automation (EDU-270) with the following two courses:
– Cortex XSIAM for Investigation and Analysis (2- day course for XSIAM analysts)
– Cortex XSIAM: Security Operations, Integration, and Automation (3-day course for XSIAM engineers)
Students may wish to take only one or both courses as applicable to their role
Data Engineering on AWS is a 3-day intermediate course, designed for professionals seeking a deep dive into data engineering practices and solutions on AWS. Through a balanced combination of theory, practical labs, and activities, participants learn to design, build, optimize, and secure data engineering solutions using AWS services. From foundational concepts to hands-on implementation of data lakes, data warehouses, and both batch and streaming data pipelines, this course equips data professionals with the skills needed to architect and manage modern data solutions at scale.
In this course, you will learn concepts, strategies, and best practices for designing a cloud-based data warehousing solution using Amazon Redshift, the petabyte-scale data warehouse in AWS. We will demonstrate how to collect, store, and prepare data for the data warehouse by using other AWS services, such as Amazon DynamoDB, Amazon EMR, Amazon Kinesis Firehose, and Amazon Simple Storage Service (Amazon S3). We will also explore how to use business intelligence (BI) tools to perform analysis on your data.
In this course, you learn about the internals of BigQuery and best practices for designing, optimizing, and administering your data warehouse. Through a combination of lectures, demos, and labs, you learn about BigQuery architecture and how to design optimal storage and schemas for data ingestion and changes. Next, you learn techniques to improve read performance, optimize queries, manage workloads, and use logging and monitoring tools. You also learn about the different pricing models. Finally, you learn various methods to secure data, automate workloads, and build machine learning models with BigQuery ML.
This course teaches Network Engineers how to design, implement, and maintain Azure networking solutions. This course covers the process of designing, implementing, and managing core Azure networking infrastructure, Hybrid Networking connections, load balancing traffic, network routing, private access to Azure services, network security and monitoring. Learn how to design and implement a secure, reliable, network infrastructure in Azure and how to establish hybrid connectivity, routing, private access to Azure services, and monitoring in Azure.
You could consider taking these Applied Skills to emphasize key skills like monitoring and security, which are essential for network engineers. Use them to bridge to practical, real world skills application. You can take the Applied Skills assessment as a focus area or prep for the certification:
– Deploy and configure Azure Monitor (AZ-1004)
– Secure Azure services and workloads with Microsoft Defender for Cloud regulatory compliance controls (SC-5002)
This three-day, instructor-led course is designed for professionals responsible for designing, building, and managing analytics solutions using Microsoft Power BI.
The course follows the full lifecycle of a Power BI solution, from understanding the role of a data analyst through to connecting and transforming data, building robust data models, creating effective reports, and managing deployed solutions within the Power BI Service.
Across the three days, delegates work through practical exercises aligned to real-world scenarios, developing the skills required to build reliable and scalable reporting solutions.
The course aligns to the Microsoft PL-300 certification and includes the exam.
Duration: 3 Days
Delivery: Live, Instructor-Led (Virtual)
Includes: Microsoft PL-300 Exam
AWS offers a broad portfolio of storage services and solutions with diverse capabilities for storing, accessing, and protecting your data. In this course, you will learn where, how, and when to take advantage of these different service offerings. You will learn which services to consider when looking to solve your data storage challenges. You will learn how to best evaluate your options in selecting the appropriate AWS storage service to meet your use case and business requirements. You will also gain a better understanding of how to store, manage, and protect your data in the cloud. Through a series of hands-on exercises that demonstrate the ease and power of AWS platform, you will learn how to quickly provision powerful storage solutions in minutes.
This course includes presentations, hands-on labs, demonstrations, and group exercises.
Conversational Agents, part of AI Applications, is an intelligent, conversational (GUI) interface. Conversational Agents uses an AI development system with access to SDKs and APIs in multiple languages. In this course, you will learn how to leverage Conversational Agents to design and build conversational agents on Google Cloud.
Learning Objectives Identify the purpose and value of Google Cloud’s Apigee API Platform. Develop a good understanding of Google Cloud’s Apigee API Platform terminology and organizational model. Interact with Google Cloud’s Apigee API Platform. Solve scenarios by leveraging APIs, recommended practices, and an API-first strategy. Understand and put in practice the API lifecycle. Identify capabilities
Learn how to design, develop, and deploy applications that seamlessly integrate components from the Google Cloud ecosystem. This course uses lectures, demos, and hands-on labs to show you how to use Google Cloud services and pre-trained machine learning APIs to build secure, scalable, and intelligent cloud-native applications.
Learning Objectives Developing on AWS helps developers understand how to use the AWS SDK to develop secure and scalable cloud applications. The course provides in-depth knowledge about how to interact with AWS using code and covers key concepts, best practices, and troubleshooting tips. This course teaches you how to: Set up the AWS SDK and
This course gives developers exposure to and practice with best practices for building serverless applications using AWS Lambda and other services in the AWS serverless platform. You’ll use AWS frameworks to deploy a serverless application in hands-on labs that progress from simpler to more complex topics. You will use AWS documentation throughout the course to develop authentic methods for learning and problem-solving beyond the classroom.
Learning Objectives DevOps Engineering on AWS demonstrates how to use the most common DevOps patterns to develop, deploy and maintain applications on AWS. The course covers the core principles of the DevOps methodology and examines a number of use cases applicable to startup, small-medium business, and enterprise development scenarios. This course is designed to teach
Embedded C++ for Microcontrollers is a three-day advanced course that teaches engineers how to design scalable and maintainable firmware using modern C++ techniques on microcontroller platforms.
Participants learn how object-oriented design, hardware abstraction layers and modular software architecture can be applied to embedded systems while developing firmware on STM32 microcontrollers.
The course includes hands-on exercises using the Ratio Embedded Systems Development Kit, shipped to participants before the course so they can complete practical labs on real embedded hardware.
Duration: 3 Days – Live Virtual Instructor-Led Training
The Palo Alto Networks Firewall 11.0 Troubleshooting course is three days of instructor-led training that will help you:
– Use firewall tools, including the CLI, to investigate networking issues
– Follow proven troubleshooting methodologies that are specific to individual features
– Analyze advanced logs to resolve various real-life scenarios
– Solve advanced, scenario-based challenges
Exclusive to Fast Lane / iTLS:
Additional Palo Alto Labs and extended lab hours after the course
– Site-to-Site VPN Troubleshooting Lab
– Transit Traffic Troubleshooting Labs
Duration: 3 days
A fast-paced, practical programme for experienced developers to cross-skill into Go and build modern services and applications
Go (Golang) has become one of the most widely adopted languages for building scalable services, microservices, and cloud-native applications. Its simplicity, performance, and built-in concurrency model make it particularly well-suited to modern distributed systems.
This course is designed as a cross-skilling programme for experienced developers, enabling participants to transition quickly from languages such as C++, Java, C#, or Python into Go.
Delivered as a three-day, hands-on programme, the course introduces the core features of Go before progressing into concurrency, interfaces, tooling, and real-world service development.
Participants will learn how Go differs from other languages, how to apply its design philosophy, and how to build efficient, maintainable, and scalable applications, including web services and integrations with external systems.
3 Days
The Implementing and Troubleshooting Networks Using Cisco ThousandEyes (ENTEIT) training is designed to introduce you to and get you familiar with Cisco ThousandEyes. The focus of this training is implementation and configuration of the Cisco ThousandEyes solution. This training provides hands-on experience with installing and configuring Cisco ThousandEyes agents with different test types. This solution is also used to perform root cause analysis when troubleshooting.
How You’ll Benefit
This training will help you:
– Describe and define Cisco ThousandEyes
– Integrate, implement, and deploy Cisco ThousandEyes solutions
– Configure Cisco ThousandEyes agents
– Perform root cause analysis when troubleshooting
– Customize dashboard and reports
– Monitor solutions
– Administer the system
– Earn 24 CE credits toward recertification
The Implementing Automation for Cisco Enterprise Solutions (ENAUI) training teaches you how to implement Cisco Enterprise automated solutions, including programming concepts, orchestration, telemetry, and automation tools.
This course highlights the tools and the benefits of leveraging programmability and automation in the Cisco-powered Enterprise Campus and WAN. You will also examine platforms including IOS XE software for device-centric automation, Cisco DNA Center for the intent-based enterprise network, Cisco Software-Defined WAN, and Cisco Meraki. Their current ecosystem of APIs, software development toolkits, and relevant workflows are studied in detail together with open industry standards, tools, and APIs, such as Python, Ansible, Git, JSON/YAML, NETCONF/RESTCONF, and YANG.
How You’ll Benefit
This course will help you:
– Gain high-demand skills using modern programming languages, APIs, and systems such as Python, Ansible, and Git to automate, streamline, and enhance business operations.
– Acquire the skills and knowledge to customize tools, methods, and processes that improve network performance and agility
– Earn 24 CE credits toward recertification
– Prepare for the 300-435 ENAUTO exam
The Implementing Cisco Catalyst 9000 Series Switches (ENC9K) v4.0 course provides you with insight into Cisco Catalyst 9000 Series Switches and its solution components. You will learn about the architecture, capabilities, positioning, and implementation of the Cisco Catalyst 9000 Series switches, as well as the management of the switches using CLI, Cisco DNA Center, and IOS-XE web user GUI. Additionally, you will be introduced to security, cloud, automation, and other important features of Cisco Catalyst 9000 Series switches.
How you’ll benefit
This course will help you:
– Prepare for successful deployment of the Cisco Catalyst 9000 Series Switches
– Understand the role of Cisco Catalyst 9000 Series Switches in the SD-Access fabric
– Learn to provision Cisco Catalyst 9000 Series Switches using Cisco DNA center as the orchestration platform
– Gain hands-on practice through in-depth lab exercises
The Implementing Cisco Contact Center Enterprise (CCEI) v1.0 course teaches you how to build and implement a Cisco® Packaged Contact Center Enterprise (PCCE) solution, including advanced integration of external data, Single Sign-On (SSO), and process detail for the Contact Center Enterprise (CCE) solution with examples of the various deployment models. This integration process enables businesses and organizations to deliver a connected digital experience of continuous and capability-rich journeys for your customers, across time and channels. This course teaches you to install the CCE solution and provide Tier 2–3 solution support. The focus is on Day 1 support for a new CCE deployment.
This course will help you:
– Learn how to optimize management of CCE solutions for smooth, connected, and efficient digital experiences across multiple channels
– Manage the effects of using CCE solutions for scalability, flexibility, and growth to support larger contact center enterprises
The Implementing Cisco SD-WAN Security and Cloud Solutions (SDWSCS) training teaches you advanced knowledge and skills related to Cisco software-defined wide area network (SD-WAN) security and cloud services. Through a series of labs and lectures, you will learn about on-box security services, including application-aware enterprise firewall, intrusion prevention, URL filtering, malware protection, and Transport Layer Security (TLS) or Secure Socket Layer (SSL) decryption. You will also learn about cloud integration with multiple cloud service providers across multiple use cases.
Additionally, the labs will allow you to configure and deploy local security services and cloud security services with the Cisco Umbrella Secure Internet Gateway (SIG), as well as integrate the Cisco SD-WAN fabric with a cloud service provider using the Cisco vManage automated workflows.
How You’ll Benefit
This training will help you:
– Gain introductory knowledge of the security and cloud services available in Cisco SD-WAN
– Expand your knowledge of integrated security services, such as the application aware firewall and intrusion prevention and cloud and collocated security services in on-premises and private or public cloud environments
– Understand drivers, benefits, available features, and architecture of Cisco SD-WAN integrated and distributed security and cloud networking services
– Gain leading-edge skills for high-demand responsibilities focused on security and cloud services
– Earn 24 CE credits towards recertification
The Introducing Automation for Cisco Solutions (CSAU) training gives you a broad overview of network automation skills. Through a combination of lecture and hands-on labs, you will learn the fundamentals of automation such as working on model-driven programmability solutions with representational state transfer configuration protocol (RESTCONF) and network configuration protocol (NETCONF) protocols. The training also covers data formats and types, including Extensible Markup Language (XML), JavaScript Object Notation (JSON), Yaml Ain’t Markup Language (YAML), and Yet Another Next Generation (YANG), and their value in network automation, along with DevOps tools such as Ansible and Git.
How You’ll Benefit
This training will help you:
– Gain an overview of the skills you need to become a next-generation engineer
– Prepare to accelerate network automation in your organization
– Increase collaboration across internal and external teams using version control systems
– Earn 16 CE credits toward recertification
The Introduction to 802.1X Operations for Cisco Security Professionals (802.1X) training shows you how to configure and prepare to deploy Cisco® Identity-Based Networking Services (IBNS) solutions based on Cisco Catalyst switches, Cisco 9800 LAN Controllers, and Cisco Meraki deployments. You will learn the fundamentals of the 802.1X protocol and configuration, Cisco IBNS, configuring access for non-supplicant devices, architectural components, and considerations with 802.1X.
This training also earns you 18 Continuing Education (CE) credits toward recertification.
How You’ll Benefit
This training will help you:
– Gain in-depth knowledge of 802.1X protocol fundamentals, configuration, and integration within Cisco environments
– Learn to configure 802.1X on Cisco Catalyst switches, Cisco Wireless LAN Controllers, and Meraki devices through real-world labs
– Understand Cisco IBNS operations and how 802.1X functions as a foundational element for secure network access
– Acquire the ability to integrate non-supplicant devices (devices without native 802.1X support) using MAC Authentication Bypass (MAB) and guest services
– Compare and select the most appropriate Extensible Authentication Protocol (EAP) methods for your organization’s deployment needs
– Learn best practices for designing 802.1X-enabled networks and troubleshooting IBNS deployments to ensure reliable, secure access
A practical, structured introduction to Python for building applications, working with data, and developing reusable code
Despite being over three decades old, Python® has become one of the most widely used programming languages in modern software development. It is particularly dominant in areas such as data science, machine learning, artificial intelligence, and web development, where its simplicity and flexibility make it highly effective.
This course provides a comprehensive introduction to Python 3, suitable for both beginners and developers transitioning from other programming languages.
Delivered as a three-day hands-on programme, it guides participants through the fundamentals of Python programming, from setting up the development environment through to building structured applications that work with data types, data structures, files, and error handling.
Participants will develop a complete Python application while learning how to write clear, reusable, and maintainable code, forming a strong foundation for further development in Python and related domains.
3 Days
A hands-on programme for building secure, microcontroller-based IoT solutions using industry-standard protocols and frameworks
Modern IoT systems require more than just connectivity. They demand secure communication, efficient protocols, and reliable integration between devices, networks, and cloud platforms.
This course provides a practical, engineering-focused introduction to IoT development, centred on microcontroller-based solutions using STM32 platforms.
Delivered as a three-day hands-on programme, it explores how to design and implement IoT systems using industry-standard technologies, including MQTT, MQTT-SN, CoAP, LwIP, FreeRTOS, and MbedTLS.
Participants will work directly with embedded hardware, building and securing IoT applications that connect devices to a local or cloud-based platform, while gaining a clear understanding of protocols, architecture, and security considerations across the IoT stack.
By the end of the course, participants will be able to design and implement secure, scalable IoT solutions from device to cloud.
3 Days (adjust if needed if this version differs)
This ITIL 4 Foundation Training course caters to professionals aiming to embrace ITIL for enhancing service management. Throughout the course, participants will acquire the requisite knowledge to excel in the ITIL 4 Foundation Certification exam, comprehend the comprehensive IT/digital operational framework, and leverage the ITIL 4 model for designing, delivering, and perpetually refining tech-driven products and services.
Furthermore, attendees will delve into the service value chain and various IT service management practices. They will pinpoint avenues for enhancing IT practices by adhering to ITIL standards and grasp the significance of aligning IT with business objectives. The course offers a flexible learning approach, encompassing instructor-led sessions or self-paced modules, supplemented by practice exams, preparatory questions, and supplementary materials.
Duration: 3 Days
Exam Voucher: Yes
Level: Introductory
The Leveraging IOS XR VPN Services (XRVPNS) training teaches you how to implement and troubleshoot Layer 2 and Layer 3 Virtual Private Network services in a service provider network operating on Cisco IOS XR software. Cisco IOS XR is the foundational operating system of most service provider networks and operates Cisco’s service provider portfolio of network devices. You will learn how to implement a label switched network infrastructure for the enablement of VPN services using Multiprotocol Label Switching (MPLS) or Segment Routing (SR). You will also learn how to implement and troubleshoot both IPv4 and IPv6 Layer 3 VPN services and Multicast VPN services using IOS XR. In addition, you will learn how to implement Ethernet VPN (EVPN) services including EVPN Integrated Routing and Bridging (EVPN IRB) and EVPN-SR data center fabric. Finally, you will learn how to implement EVPN advanced features.
How You’ll Benefit
This training will help you:
– Learn how to implement and troubleshoot Layer 2 and Layer 3 Virtual Private Network services in a service provider network operating on Cisco IOS XR software.
– Gain knowledge of protocols, solutions, and designs to acquire professional-level and expert-level networking roles.
– Earn 24 CE credits toward recertification.
Machine Learning (ML) Engineering on Amazon Web Services (AWS) is a 3-day intermediate course designed for ML professionals seeking to learn machine learning engineering on AWS. Participants learn to build, deploy, orchestrate, and operationalize ML solutions at scale through a balanced combination of theory, practical labs, and activities. Participants will gain practical experience using AWS services such as Amazon SageMaker AI and analytics tools such as Amazon EMR to develop robust, scalable, and production-ready machine learning applications.
Learning Objectives Identify the purpose and value of Apigee API Platform. Describe basic concepts and capabilities of Google Cloud, Kubernetes, REST, and Anthos. Discuss Apigee API Platform architecture and recommended practices for topology design. Explain Apigee terminology and logical organizational structures. Install Apigee hybrid on Google Kubernetes Engine. Discuss infrastructure security, user access management, data
This course is for individuals who seek an understanding of how to plan and migrate existing workloads to the AWS Cloud. You will learn about various cloud migration strategies and how to apply each step of the migration process, including portfolio discovery, application migration planning and design, conducting a migration, and post-migration validation and application optimization. Hands-on labs reinforce learning, and each lab is designed to provide you with the understanding and foundation necessary to complete migration tasks in your organization.
This three-day course is designed to provide VMware vSphere® administrators with the knowledge and hands-on experience in managing VMware Cloud Foundation™ in a hybrid cloud environment and utilizing VMware HCX® for workload migration.
Product Alignment
– VMware Cloud Foundation 5.0
– VMware HCX 4.7
This course builds upon and extends the DevOps methodology prevalent in software development to build, train, and deploy machine learning (ML) models. The course is based on the four-level MLOPs maturity framework. The course focuses on the first three levels, including the initial, repeatable, and reliable levels. The course stresses the importance of data, model, and code to successful ML deployments. It demonstrates the use of tools, automation, processes, and teamwork in addressing the challenges associated with handoffs between data engineers, data scientists, software developers, and operations. The course also discusses the use of tools and processes to monitor and take action when the model prediction in production drifts from agreed-upon key performance indicators.
Please note Learners will be put into a team of 5, where they will collaborate throughout the hack. If you wish to book a dedicated team of 5 the price is £7,500 +vat.
This course enables you to use NetApp® Cloud Insights to monitor, troubleshoot, and optimize your IT infrastructure in a public cloud. You learn about the features and benefits of Cloud Insights for cloud environments and acquire the foundational knowledge that you need to successfully use Cloud Insights.
This course is a series of lectures and exercises that demonstrate how you set up and use Cloud Insights to manage your cloud-deployed IT infrastructure. Learners use a read-only tenant for exercises. The instructor demonstrates many administration features during the lectures.
Learning Objectives This course teaches participants the following skills: Configure Google VPC networks, subnets, and routers Control administrative access to VPC objects Control network access to endpoints in VPCs Interconnect networks among GCP projects Interconnect networks among GCP VPC networks and on-premises or other-cloud networks Choose among GCP load balancer and proxy options and configure
A structured, hands-on programme covering core C++ language features, object-oriented programming, and reusable software design
C++ is a powerful programming language that extends the capabilities of C by introducing object-oriented programming, stronger type safety, and advanced abstraction mechanisms. It is widely used across systems development, embedded software, and performance-critical applications.
For developers familiar with C or other programming languages, C++ provides the tools to build more modular, reusable, and scalable software, while still maintaining low-level control over system resources.
This course provides a comprehensive introduction to C++, focusing on both the core language and the principles of object-oriented programming and software design.
Delivered as a hands-on programme, it takes participants from fundamental concepts through to more advanced topics such as inheritance, polymorphism, operator overloading, and templates.
Participants will gain the skills required to develop structured, reusable, and maintainable C++ applications, forming a strong foundation for further development in modern C++ and systems programming.
3 Days (adjust if needed if this version differs)
Learn the basic administration tasks of a NetApp® ONTAP® 9.16 cluster. Use the clustershell and NetApp ONTAP System Manager to manage cluster storage and network resources. Discover how to configure basic data protection and data efficiency functions and common cluster maintenance tasks.
This course enables you to collect and analyze system performance data from NetApp® storage systems that run NetApp ONTAP® 9 software. You learn how to interpret data and how to identify and implement changes that improve system efficiency. You also learn how to use system commands and features to monitor and enhance storage system performance. You learn from hands-on exercises, case studies, and technical discussions.
Learn how to install NetApp ONTAP9 data management software for a SAN environment. Explore block-level protocols on Microsoft Windows Server and Linux host operating systems, including FC, FCoE, NVMe, and iSCSI.Apply your knowledge through hands-on guided exercises in a lab environment and through an exercise workbook that serves as an on-the-job reference guide.
This course teaches IT Professionals experienced in SAP solutions how to leverage Azure resources that include deployment and configuration of virtual machines, virtual networks, storage accounts, and Azure AD that includes implementing and managing hybrid identities. Students of this course will learn through concepts, scenarios, procedures, and hands-on labs how to best plan and implement migration and operation of an SAP solution on Azure. Your will receive guidance on subscriptions, create and scale virtual machines, implement storage solutions, configure virtual networking, back up and share data, connect Azure and on-premises sites, manage network traffic, implement Azure Active Directory, secure identities, and monitor your solution.
A specialist programme using the Minto Pyramid Principle to deliver clear, structured, and persuasive presentations
In many organisations, the difference between winning and losing a pitch, securing stakeholder buy-in, or influencing a key decision often comes down to how clearly and convincingly a message is communicated.
Yet many professionals rely on content-heavy presentations that lack structure, making it difficult for the audience to follow, engage, or act.
This specialist programme is designed to address that challenge by introducing the Minto Pyramid Principle, a proven approach to structured thinking and communication widely used in consulting and high-performance business environments.
Delivered as a three half-day interactive learning pathway, the programme focuses on helping participants communicate with clarity, logic, and impact, particularly in high-value pitches, proposals, and presentations.
Participants learn how to structure their thinking, shape their message from the audience’s perspective, and deliver presentations that are clear, persuasive, and commercially effective.
The programme is highly interactive and practical, with a strong emphasis on applying the techniques to real business scenarios, supported by expert facilitation, peer feedback, and hands-on exercises.
Three Half-Day Sessions – Learning Path
In this Project Management Leadership course, you transition to an effective project team leader who can inspire a diverse team to work together & deliver customer success. Learn how to build a high performing team through an immersive class that covers project leadership best practises, models, videos, and assessments.
You return to the workplace with a plan for inspiring a diverse team to work together effectively, achieve autonomy, and optimise efficiency for successful customer delivery. Takeaways include a project leadership best practises handbook and a personal development plan for use back at the office.
Real-Time Embedded Systems with FreeRTOS is a practical three-day course that introduces engineers to multitasking firmware development using a real-time operating system.
Participants learn how real-time embedded systems manage concurrent tasks, scheduling and communication while developing firmware applications using FreeRTOS on STM32 microcontrollers.
The course includes hands-on exercises using the Ratio Embedded Systems Development Kit, which is shipped to participants before the workshop so they can complete practical labs on real hardware throughout the training.
Duration: 3 Days – Live Virtual Instructor-Led Training
In this course, you will learn how to use Amazon EKS to manage and orchestrate containers with Kubernetes. With Amazon EKS you can run Kubernetes on AWS without needing to install, operate, and maintain your own Kubernetes control plane. You will manage container images using Amazon Elastic
Container Registry (Amazon ECR) and learn how to automate application deployment. You will deploy applications using continuous integration and delivery (CI/CD) tools. You will learn how to monitor and scale your environment by using metrics, logging, tracing, and horizontal and vertical scaling. You will also manage storage for your containerized applications, configure AWS networking services to support the cluster, and learn how to secure your Amazon EKS environment.
A practical, hands-on programme for building safe, high-performance applications using Rust
Rust has emerged as a powerful systems programming language designed to deliver performance comparable to C and C++, while eliminating many common issues related to memory safety and concurrency.
Its unique ownership model enables developers to build applications that are both efficient and reliable, without relying on garbage collection. This makes Rust particularly well-suited for systems programming, embedded development, and performance-critical applications.
This course provides a structured, practical introduction to Rust, designed for developers who want to understand how to build safe and efficient software using modern language features.
Delivered as a three-day hands-on programme, the course covers core Rust concepts including ownership, borrowing, lifetimes, error handling, and concurrency, while also exploring how Rust can be applied in real-world systems and embedded environments.
Participants will gain the confidence to write robust, maintainable Rust applications, and understand how Rust differs from traditional systems languages.
3 Days
The Securing Cisco Networks with Snort Rule Writing Best Practices (SSFRules) v2.1 course shows you how to write rules for Snort, an open-source intrusion detection and prevention system. Through a combination of expert-instruction and hands-on practice, this course provides you with the knowledge and skills to develop and test custom rules, standard and advanced rules-writing techniques, how to integrate OpenAppID into rules, rules filtering, rules tuning, and more. The hands-on labs give you practice in creating and testing Snort rules.
This course will help you:
– Gain an understanding of characteristics of a typical Snort rule development environment
– Gain hands-on practices on creating rules for Snort
– Gain knowledge in Snort rule development, Snort rule language, standard and advanced rule options
Security is a concern for both customers in the cloud, and those considering cloud adoption. An increase in cyberattacks and data leaks remains top of mind for most industry personnel. The Security Engineering on AWS course addresses these concerns by helping you better understand how to interact and build with Amazon Web Services (AWS) in a secure way. In this course, you will learn about managing identities and roles, managing and provisioning accounts, and monitoring API activity for anomalies. You will also learn about how to protect data stored on AWS. The course explores how you can generate, collect, and monitor logs to help identify security incidents. Finally, you will review detecting and investigating security incidents with AWS services.
Learning Objectives This course teaches participants the following skills: Understanding the Google approach to security Managing administrative identities using Cloud Identity. Implementing least privilege administrative access using Google Cloud Resource Manager, Cloud IAM. Implementing IP traffic controls using VPC firewalls and Cloud Armor Implementing Identity Aware Proxy Analyzing changes to the configuration or metadata of
This training is intended for big data practitioners who want to further their understanding of Dataflow in order to advance their data processing applications. Beginning with foundations, this training explains how Apache Beam and Dataflow work together to meet your data processing needs without the risk of vendor lock-in.The section on developing pipelines covers how you convert your business logic into data processing applications that can run on Dataflow. This training culminates with a focus on operations, which reviews the most important lessons for operating a data application on Dataflow, including monitoring, troubleshooting, testing, and reliability.
This course focuses on the deployment of NetApp® SnapCenter® Server 4.4. You learn how to install, monitor, and manage SnapCenter Server. The course also discusses installation and use of licenses and role-based access control. You learn how to prepare hosts, install SnapCenter Plug-ins, and connect to NetApp ONTAP® AFF and FAS storage systems. You also review backup and restore of Windows file system data and the configuration of SnapMirror® and SnapVault® relationships for use with SnapCenter software. The course materials include an exercise workbook that serves as an on-the-job reference guide.
Duration: 3 Days (Live Virtual Instructor-Led Training)
This hands-on course introduces practical embedded firmware development using STM32 microcontrollers and the C programming language.
Participants work with STM32 development boards shipped prior to the course, enabling them to complete practical labs and interact directly with hardware peripherals.
The course explores ARM Cortex-M architecture, register-level programming, interrupts, timers and communication interfaces such as UART, SPI and I²C, helping engineers build and debug real embedded applications.
Learn how to administer NetApp® StorageGRID, a software-defined, object-based storage system. Dive into the Grid Management Interface to manage, monitor, and maintain grid nodes, configure information lifecycle management (ILM) policies, and administer Simple Storage Service (S3) buckets. Explore tenant management through the Tenant Management Interface. Also, learn how to seamlessly integrate StorageGRID with NetApp hybrid cloud protection and tiering solutions. This course is updated for StorageGRID 11.8.
In this course, you learn troubleshooting skills to support the implementation and lifecycle management of NetApp® StorageGRID® software. Through theoretical explanations and hands-on exercises, you learn and control the architecture, options, services, and features of the StorageGRID system. You learn the security and authentication mechanisms, logging and monitoring resources, and Apache Cassandra implementation. You also learn the processes to expand and upgrade the system. Finally, you learn about FabricPool technology and investigate Simple Storage Service (S3) issues.
The Essentials of Webex Calling (CLWXCALL) training is designed to guide you through a complete Webex Calling setup, from the initial installation of Webex Control Hub and adding users to configuring Webex Calling features through an existing on-premises Cisco Unified Communications Manager (CUCM) and Cisco Unified Border Element (CUBE) public switch telephone network (PSTN) setup. This training also earns you 18 Continuing Education (CE) credits toward recertification.
How You’ll Benefit
This training will help you:
– Gain an understanding of the Webex solutions, including Webex Meetings, Webex Messaging, and Webex Calling
– Learn how to configure and manage the features of the Webex Control Hub
– Earn 18 CE credits towards recertification
Swift is an exciting, new programming language for the rapid development of iOS and OS X apps. It combines the best features of languages like Python, Ruby and Java to create a powerful modern language that’s great to work with.
On this course we will logically take you through the Swift programming language, enabling you to focus on the code and how you can apply it in the real world. Step by step you will develop your Swift knowledge, with hands-on labs allowing you to reinforce what you have learned after each step. At the end you will apply your Swift knowledge by writing a simple iOS app.
A practical, structured approach to modelling embedded and real-time systems using UML
Designing embedded and real-time systems presents a unique set of challenges. Systems must be predictable, efficient, and reliable, often operating under strict timing constraints while interacting closely with hardware.
Without a clear modelling approach, designs can quickly become difficult to understand, maintain, and scale.
This course introduces Unified Modelling Language (UML) as a practical tool for structuring, visualising, and communicating embedded system designs.
Delivered as a three-day, hands-on programme, it focuses on applying UML in a way that is directly relevant to embedded and real-time environments, rather than generic software modelling.
Participants learn how to use UML to describe system behaviour, architecture, and interactions, enabling teams to improve design clarity, communication, and engineering quality.
3 Days
The Understanding Cisco SDA Fundamentals (SDAFND) v1.0 course introduces you to Cisco® Software-Defined Access and teaches you, through a combination of lectures and labs, how to implement simple, single-site fabric networks.
You will learn the benefits of leveraging Software-Defined Access in the Cisco-powered Enterprise Campus network. SDAFND will introduce the solution, its architecture and components, and guide you through labs to design and deploy simple Cisco SD-Access networks.
This course will help you:
– Deploy Cisco SD-Access networks
– Explain Cisco Software-Designed Access
– Operate, manage, and integrate Cisco DNA Center™
– Prepare for various Cisco certifications: Cisco Certified Specialist – Enterprise Core (ENCOR), and Cisco Certified Specialist – Enterprise Design (ENSLD)
In this course, you learn about Cloud Spanner. You will get an introduction to Cloud Spanner and understand how it differs from other database products. You also learn when and how to use Cloud Spanner to solve your relational database needs at scale.
Learn how to install, configure, and use NetApp® Astra Trident to manage Kubernetes with NetApp ONTAP® based storage systems. Deploy Astra Trident by using the Trident operator and use the tridentctl and kubectl methods to manage configurations. Configure NFS-backed, iSCSI-backed, NAS economy-backed, and NVMe-over-TCP (NVMe/TCP) backed storage. Manage Snapshot copies, expand volumes, and import non-NetApp Trident volumes to become managed volumes. Install and configure Trident Protect to protect Kubernetes applications by using snapshots and backups. Restore snapshots and backups in place and to new namespaces. Finally, protect applications across clusters by using cloning and asynchronous SnapMirror.
Written for Kubernetes v1.29, NetApp Trident 24.10, and NetApp Trident Protect 24.10.1, this course includes appendixes on Kubernetes certifications, operator design patterns to extend Kubernetes, and a GitOps introduction.
During this three-day course, you focus on deploying and managing VMware vSphere® with VMware Tanzu® in a VMware vSphere® 8 environment. You learn how vSphere with Tanzu provides services to deploy and manage virtual machines, vSphere Pods, Supervisor Services, and VMware Tanzu® Kubernetes Grid™ clusters. You will also gain experience with day 2 operations and life cycle management of a vSphere with Tanzu environment.
Product Alignment
– VMware vSphere® 8 Update 1
– VMware NSX® Advanced Load Balancer™ 22.1.3
– VMware Tanzu® Kubernetes Grid™ 2.0
This three-day course equips you with the knowledge, skills, and abilities to design a VMware vSphere 8 virtual infrastructure. You follow a proven approach to design a virtualization solution that ensures availability, manageability, performance, recoverability, and security. The approach presented follows VMware best practices. This course discusses the benefits and risks of available design alternatives and provides information to support making sound design decisions.
Product Alignment
– VMware ESXi 8.0
– VMware vCenter 8.0
