Business Application Courses

This course on Microsoft 365 Fundamentals provides an introduction to Microsoft 365, an integrated cloud platform that delivers leading productivity applications, intelligent cloud services, and robust security features. Participants will gain foundational knowledge about the considerations and advantages associated with adopting cloud services and the Software as a Service (SaaS) cloud model, with a specific emphasis on Microsoft 365 cloud service offerings. The course begins with an exploration of cloud fundamentals, offering an overview of cloud computing.

As the course progresses, participants will be acquainted with Microsoft 365 and understand how its solutions enhance productivity, facilitate collaboration, and optimize communication. The training then delves into an analysis of how Microsoft 365 manages security, compliance, privacy, and trust. It concludes with a comprehensive review of Microsoft 365 subscriptions, licenses, billing, and support.

The training offers hands-on experience in configuring and deploying Microsoft Teams Phone, meetings, and certified devices, including Microsoft Teams Rooms and Surface Hub. It encompasses the management and monitoring of Teams Phone, meetings, and certified devices using tools such as the Microsoft Teams admin center, PowerShell, the Microsoft Teams Rooms Pro Portal, and the Call Quality Dashboard.

In the Microsoft 365 Endpoint Administrator Training (MD-102) course, participants will acquire the skills to strategize and execute an endpoint deployment using contemporary deployment techniques and implementing update strategies.

The course provides an introduction to vital components of modern management, co-management approaches, and the integration of Microsoft Intune. It delves into app deployment, the management of browser-based applications, and fundamental security concepts like authentication, identities, access, and compliance policies. Technologies such as Microsoft Entra, Azure Information Protection, and Microsoft Defender for Endpoint are explored to safeguard devices and data.

Objectives
Plan and execute an endpoint deployment strategy.
Deploy and manage applications.
Implement and manage security policies.
Configure and manage Microsoft Entra.
Manage device authentication.
Implement and manage mobile application management (MAM) policies.
Implement device compliance policies.
Manage Microsoft Defender for Endpoint.
Deploy using the Microsoft Deployment Toolkit (MDT) and Configuration Manager.
Manage Windows 365 and Azure Virtual Desktop.

Are you interested in expanding your knowledge of Dynamics 365? This course on Microsoft Dynamics 365 CRM offers a comprehensive introduction to the customer engagement capabilities within Dynamics 365. You will gain a thorough understanding of customer engagement concepts, the essential capabilities of customer engagement applications, and detailed insights into each customer engagement app, including Dynamics 365 Marketing, Dynamics 365 Sales, Dynamics 365 Customer Service, and Dynamics 365 Field Service. The course incorporates both lectures and hands-on lab sessions.
The training offers hands-on experience in configuring and deploying Microsoft Teams Phone, meetings, and certified devices, including Microsoft Teams Rooms and Surface Hub. It encompasses the management and monitoring of Teams Phone, meetings, and certified devices using tools such as the Microsoft Teams admin center, PowerShell, the Microsoft Teams Rooms Pro Portal, and the Call Quality Dashboard.

Moreover, the course addresses the configuration and deployment of Microsoft Teams Phone with PSTN connectivity through various methods, including Microsoft Calling Plans, Operator Connect, Teams Phone Mobile, and Direct Routing.

Specialists in Customer Data Platforms implement solutions that offer insights into customer profiles and track engagement activities to enhance customer experiences and boost customer retention. In this Data Platform Specialty course, students will delve into the Dynamics 365 Customer Insights solution. They will learn how to unify customer data using prebuilt connectors, predict customer intent through robust segmentation, and maintain control over customer data. The course commences with the importation and transformation of customer data and concludes by extending the customer data platform solution into the Power Platform and Dynamics 365 applications.
Through Business Central, you can efficiently manage financials, automate and secure your supply chain, enhance sales strategies, improve customer service, optimize project performance, and streamline operations.

The training offers hands-on experience in configuring and deploying Microsoft Teams Phone, meetings, and certified devices, including Microsoft Teams Rooms and Surface Hub. It encompasses the management and monitoring of Teams Phone, meetings, and certified devices using tools such as the Microsoft Teams admin center, PowerShell, the Microsoft Teams Rooms Pro Portal, and the Call Quality Dashboard.

This Microsoft Dynamics 365 for Customer Service provides organizations with a pathway to customer success. Utilizing tools like automatic case creation and queue management allows you to optimize your time, enabling you to focus more directly on impactful interactions with your customers.

Join our team of globally recognized experts as they guide you through each step, from case creation to customer interaction and resolution. After resolving cases, leverage data analysis to glean key insights that can assist in resolving similar cases more efficiently or even preventing new issues from arising.

This course is tailored for IT professionals with experience or interest in delivering Field Service solutions for large-scale customers. Participants should possess a basic understanding of Dynamics 365 features, functionality, and navigation. The course aligns with Exam MB-240: Microsoft Dynamics 365 Field Service.

Objectives
Install and configure the customer service app
Identify common customer service scenarios
Complete a case resolution process
Analyze customer service data
Automate case management record processing
Create and use knowledge articles, entitlements, and service-level agreements
Work with Omnichannel, Connected Customer Service, and Microsoft Power Platform
Work with Customer Service Scheduling, Insights, and workspaces
Continue learning and face new challenges with after-course one-on-one instructor coaching

Are you looking to expand your knowledge of Dynamics 365? This Microsoft Dynamics 365 ERP course offers a comprehensive introduction to the finance and operations capabilities of Dynamics 365. Participants will gain familiarity with the concept of enterprise resource management (ERP) and explore the core capabilities of the finance and operations app. The course delves into individual apps, including Dynamics 365 Supply Chain Management, Dynamics 365 Finance, Dynamics 365 Commerce, Dynamics 365 Human Resources, and the ERP capabilities of Dynamics 365 Project Operations. Both lectures and hands-on labs are included in this course.

The course provides foundational skills that support a diverse range of Microsoft products, including Windows Server, Windows Client, Microsoft Azure, and Microsoft 365. While not specifically focusing on any single product, the training employs Windows Server as an illustrative example, given its role as the common platform for the mentioned products, showcasing the techniques covered in the course.

Dynamics 365 Field Service empowers organizations to enhance their market positioning by providing a range of tools for resource identification, scheduling, and workload management for mobile workers. This course is designed to equip students with the necessary skills to identify and configure key components used in delivering Field Service and mobile solutions. Crucial topics include recognizing organizational considerations influencing configuration decisions and understanding common configuration aspects. The course aims to enhance students' comprehension of the broader context and ultimate objectives related to implementations, facilitating the design of more efficient solutions aligned with customer and organizational goals.

This course is tailored for IT professionals with experience or interest in delivering Field Service solutions for large-scale customers. Participants should possess a basic understanding of Dynamics 365 features, functionality, and navigation. The course aligns with Exam MB-240: Microsoft Dynamics 365 Field Service.

Developers for Microsoft Dynamics 365 Finance and Operations Apps play a crucial role in implementing and expanding applications to meet business requirements. These candidates deliver comprehensive solutions by employing standardised application coding patterns, extensible features, and external integrations.

As for PowerApps Developers, their responsibilities encompass designing, developing, securing, extending, and integrating a platform implementation. These developers implement various solution components, including application enhancements, custom user experiences, system integrations, data conversions, custom process automation, and personalised visualisations.

This aligns with the MB-500: Microsoft Finance and Operations Apps Developer exam.
Through Business Central, you can efficiently manage financials, automate and secure your supply chain, enhance sales strategies, improve customer service, optimise project performance, and streamline operations.

The training offers hands-on experience in configuring and deploying Microsoft Teams Phone, meetings, and certified devices, including Microsoft Teams Rooms and Surface Hub. It encompasses the management and monitoring of Teams Phone, meetings, and certified devices using tools such as the Microsoft Teams admin center, PowerShell, the Microsoft Teams Rooms Pro Portal, and the Call Quality Dashboard.

This course delves into the financial elements of Dynamics 365, encompassing the configuration and utilisation of essential financial components. Participants will learn about various aspects, including accounts payable, accounts receivable, collections, budgeting, fixed assets, and additional functionalities.

Prerequisites for this course include basic accounting skills and core competencies in Dynamics 365 Core. A Dynamics 365 for Finance and Operations Functional Consultant is tasked with activities such as discovery, capturing requirements, engaging with subject matter experts and stakeholders, translating requirements, and configuring the solution and applications. The Functional Consultant implements solutions using out-of-the-box capabilities, codeless extensibility, and integrates applications and services.

This course is aligned with MB-310: Microsoft Dynamics 365 Finance.
The training offers hands-on experience in configuring and deploying Microsoft Teams Phone, meetings, and certified devices, including Microsoft Teams Rooms and Surface Hub. It encompasses the management and monitoring of Teams Phone, meetings, and certified devices using tools such as the Microsoft Teams admin center, PowerShell, the Microsoft Teams Rooms Pro Portal, and the Call Quality Dashboard.

This course will examine the necessary marketing application configuration to facilitate business growth. It will explore lead management, marketing forms and pages, segmentation, and email marketing messages. All these components are interconnected through interactive customer journey design, encompassing event and survey configuration.
Join our team of globally recognised experts as they guide you through each step, from case creation to customer interaction and resolution. After resolving cases, leverage data analysis to glean key insights that can assist in resolving similar cases more efficiently or even preventing new issues from arising.

Objectives
Configure advanced settings.
Manage marketing content, templates and integrations.
Create and manage leads.
Design and create marketing forms and pages.
Create and manage segments.
Set up and launch customer journeys.
Create and manage events.
Distribute and analyse surveys.
Continue learning and face new challenges with after-course one-on-one instructor coaching.

This course is structured to establish your foundational understanding of the Dynamics 365 Supply Chain Management application. It will encompass the most crucial features and functionalities essential for Dynamics 365 Supply Chain Management functional consultants, including product information, configuration, creation, and management of products and inventory. Additionally, it will cover supply chain management configuration and processing, transportation management features, warehouse management features, quality management, quality control functionalities, and master planning configuration and processing.

The course format involves lectures and numerous hands-on exercises. The exercises are presented in the form of case studies tailored for a Dynamics 365 Supply Chain Management functional consultant. Each exercise is based on a business scenario, followed by questions or discussions, and concludes with step-by-step guidance on performing system-related steps.

Prerequisites for this course include basic accounting skills and core competencies in Dynamics 365 Core. A Dynamics 365 for Finance and Operations Functional Consultant is tasked with activities such as discovery, capturing requirements, engaging with subject matter experts and stakeholders, translating requirements, and configuring the solution and applications. The Functional Consultant implements solutions using out-of-the-box capabilities, codeless extensibility, and integrates applications and services.

In the Microsoft 365 Endpoint Administrator Training (MD-102) course, participants will acquire the skills to strategize and execute an endpoint deployment using contemporary deployment techniques and implementing update strategies.
The course provides an introduction to vital components of modern management, co-management approaches, and the integration of Microsoft Intune. It delves into app deployment, the management of browser-based applications, and fundamental security concepts like authentication, identities, access, and compliance policies. Technologies such as Microsoft Entra, Azure Information Protection, and Microsoft Defender for Endpoint are explored to safeguard devices and data.

The Collaboration Communications Systems Engineer Training is crafted to equip participants with the knowledge and skills required to undertake the MS-721 exam and achieve the designation of a Collaboration Communications Systems Engineer. Participants are expected to have a grasp of networking fundamentals, telecommunications, audio/visual and meeting room technologies, identity and access management, as well as Microsoft Teams.

The training offers hands-on experience in configuring and deploying Microsoft Teams Phone, meetings, and certified devices, including Microsoft Teams Rooms and Surface Hub. It encompasses the management and monitoring of Teams Phone, meetings, and certified devices using tools such as the Microsoft Teams admin center, PowerShell, the Microsoft Teams Rooms Pro Portal, and the Call Quality Dashboard.

In this Employee Experience Platform Specialist course, you will acquire the skills to unite individuals and cultivate an optimal employee experience, fostering improved productivity, empathetic leadership, and a positive transformation in how employees perceive their work. Consider the current state of affairs in your organization – are individuals being treated well, or are their needs being overlooked? Do your teams share common goals with a clear sense of purpose? Are you achieving the necessary business outcomes?

The Microsoft Viva employee experience platform serves as the foundation for establishing a culture built on trust, collaboration, well-being, and active listening, aligning with your envisioned workplace. This training course aims to equip Microsoft Employee Experience Platform Specialists with an extensive understanding of Microsoft Viva, along with Microsoft 365, Teams, and SharePoint. It will delve into the identification of requirements for designing experiences related to employee onboarding, career and skill development, rewards and recognition, compensation and benefits, employee well-being, and employee retention.

The course will further guide you on how to design solutions to fulfill these requirements, collaborating with senior executive leadership, human resources, IT, adoption and change management, and learning and organisational development departments. Lastly, it will provide insights on how to continually enhance employee experiences based on data-driven analysis and feedback.

Equipping students with essential knowledge and skills, this PowerShell Training course is designed to proficiently use PowerShell for the administration and automation of Windows servers. Participants will learn to identify and construct the necessary commands for specific tasks, as well as develop scripts for advanced functions such as automating repetitive tasks and generating reports.

The course provides foundational skills that support a diverse range of Microsoft products, including Windows Server, Windows Client, Microsoft Azure, and Microsoft 365. While not specifically focusing on any single product, the training employs Windows Server as an illustrative example, given its role as the common platform for the mentioned products, showcasing the techniques covered in the course.

Gain insights into the business significance and functionalities of Microsoft Power Platform through this training. Develop uncomplicated Power Apps, establish connections with Dataverse to manage data, construct a Power BI Dashboard for business intelligence, and streamline workflows by utilising Power Automate.

Objectives
Describe the Power Platform components: Power Apps, Power BI, and Microsoft Automate.
Describe the Power Platform components: Common Data Service, Connectors, and AI (Artificial Intelligence) builder.
Describe cross-cloud scenarios across M365, Dynamics 365, Microsoft Azure, and 3rd party services.
Identify the benefits and capabilities of Power Platform.
Identify the basic functionality and business value of Power Platform components.
Implement simple solutions with Microsoft Automate, Power BI, and Power Apps.
Continue learning and face new challenges with after-course one-on-one instructor coaching.

Throughout the PL-600 Training course, participants will delve into the decisions that a Solution Architect must make during an implementation, encompassing aspects such as security, integrations, Power Apps architecture, Power Automate architecture, and beyond. The Solution Architect holds the pivotal responsibility for effectively designing, implementing, deploying, and fostering the adoption of a comprehensive solution. This role demands assurance that the solution aligns with the customer's current requirements and future needs. The course is structured to provide an initial understanding of the Solution Architect role.

Objectives
Determine what decisions a Solution Architect needs to make during an implementation.
Integrate Power Platform with other apps.
Recognise Power Apps architecture.
Identify Power Automate architecture.

This training course for Microsoft Power Platform Functional Consultants will equip you with the skills to leverage Microsoft Power Platform solutions in simplifying, automating, and empowering business processes within organisations. In the role of a Functional Consultant, you will learn to create and configure apps, automations, and solutions, serving as the link between users and the implementation team. The functional consultant advocates for the adoption of solutions within an organisation.

Key responsibilities include conducting discovery, collaborating with subject matter experts and stakeholders, capturing requirements, and aligning requirements with features. Functional consultants implement solution components, covering application enhancements, custom user experiences, system integrations, data conversions, custom process automation, and basic visualisations. This course may also include a 1-day Applied Workshop, providing an opportunity to practice Functional Consultant skills by creating an end-to-end solution for a fictitious company, including a Microsoft Dataverse database, Power Apps canvas app, and Power Automate flows.

In this three-day Power Platform App Maker course, you will learn how to construct applications using low-code techniques, streamlining, automating, and transforming business tasks and processes through Microsoft Power Platform. Additionally, the course may incorporate a one-day Applied Workshop, which is currently in preview. This workshop provides an opportunity to apply your App Maker skills by creating a comprehensive solution to address a fictional company's problem. The solution will encompass a Microsoft Dataverse database, a Power Apps canvas app, and Power Automate flows.

In this Microsoft Power Platform App Maker training, you will learn how to:

Design business solutions using Power Platform App Maker.
Analyse and visualise data using Power BI.
Create business solutions using Power Platform App Maker.

Organisations can enhance their operational efficiency through the streamlined, automated, and transformative capabilities of the Microsoft Power Platform. This Advanced Microsoft Power Platform Developer course empowers students to acquire the skills necessary for constructing Power Apps, automating flows, and expanding the platform to fulfill diverse business requirements and tackle intricate business challenges.

Objectives
Create a technical design.
Configure Common Data Service.
Create and configure Power Apps.
Configure business process automation.
Extend the user experience.
Extend the platform.
Develop Integrations.

Participants in this Microsoft Power Automate RPA Developer (PL-500) course focus on automating time-consuming and repetitive tasks through the use of Microsoft Power Automate. They analyse solution requirements, generate process documentation, and craft, troubleshoot, and assess solutions. These candidates engage with business stakeholders to enhance and automate business workflows, collaborating with administrators to deploy solutions in production environments and provide ongoing support.

In this Microsoft Power Automate RPA Developer (PL-500) course, you will learn how to:

Design RPA solutions.
Develop RPA solutions.
Deploy and manage RPA solutions.

The Managing Microsoft Teams Training course is tailored for individuals aspiring to take on the role of a Microsoft 365 Teams Admin. A Microsoft Teams administrator is responsible for strategizing, deploying, configuring, and overseeing Microsoft Teams to optimize collaboration and communication within a Microsoft 365 environment.
Throughout this course, participants will explore diverse Teams management tools, security and compliance features specific to Teams, network prerequisites for Teams deployment, and various Teams settings and policies essential for managing the collaboration and communication experience within Teams.

The Managing Microsoft Teams Training course is tailored for individuals aspiring to take on the role of a Microsoft 365 Teams Admin. A Microsoft Teams administrator is responsible for strategizing, deploying, configuring, and overseeing Microsoft Teams to optimize collaboration and communication within a Microsoft 365 environment.
Throughout this course, participants will explore diverse Teams management tools, security and compliance features specific to Teams, network prerequisites for Teams deployment, and various Teams settings and policies essential for managing the collaboration and communication experience within Teams.

The Introduction to SharePoint for Office 365 course is the first day of our SharePoint Online End User Training course. It provides a foundational understanding of SharePoint Online, focusing on essential features and functionalities. Students will learn about SharePoint Online, site layout and navigation, list and library basics, and managing views. The course incorporates hands-on exercises that enable students to gain practical experience in creating and managing SharePoint Online resources. By the end of the course, students will have a solid grasp of the core features of SharePoint Online and be prepared to use it effectively within their organizations.

SharePoint Online for end users. The course covers the essential aspects of SharePoint Online setup and management, enabling students to efficiently create, organize, and secure their SharePoint environments. Beginning with foundational knowledge, the course introduces SharePoint Online and guides learners through site layout and navigation. It progresses into practical applications such as creating and managing lists and libraries, complete with detailed exercises to reinforce learning.
It includes content on managing SharePoint list and library views, creating public and personal views, and customizing these views to fit organizational needs. Additionally, the course focuses on site creation using templates, configuring site navigation, and enhancing collaboration through the creation of team sites. Detailed lessons on page content include managing and working with wiki library pages, giving learners the skills needed to build and edit site content effectively.

The course also covers configuring site columns and content types, exploring the content type gallery, and creating and managing content types. Integration with Microsoft Office applications is covered to ensure learners can seamlessly work with Excel and Outlook in conjunction with SharePoint Online. Furthermore, the course provides site permissions, SharePoint groups, assigning permissions, and understanding permissions inheritance.

This SharePoint Online Site Owner Training course is designed to equip site owners with the skills necessary to effectively manage SharePoint sites within their organizations. The course covers various aspects of site management, including site creation, navigation, page content, site columns, content types, and permission management. Additionally, students will learn how to integrate SharePoint with Microsoft Office applications like Excel and Outlook. Hands-on exercises are incorporated throughout the course to reinforce key concepts and provide practical experience in working with SharePoint Online as a site owner.