Module 1: The Context for Business Processing Modelling
What is business process modelling?
Why model business processes?
Benefits of carrying out process modelling
Importance of modelling business processes
Comparing the functional and process views of organisations
Enabling business improvement and refinement
Facilitating large-scale system changes and integration
Creating effective process models
Performing detailed analysis
Modelling the as-is process
Identifying improvements and the to-be process
Involving stakeholders in process modelling
Creating a hierarchy of business processes
Organisation
Process
Task
Process modelling and Business Analysis
Supporting requirements engineering
Reinforcing the business case
Helping with downstream testing
Module 2: Using an Organisational model for processes
The strategic context for business processes
Mapping process relationships
Building an organisational view of processes
Delivering value to customers and the value proposition
Module 3: Modelling Business Processes
Business process modelling techniques
Identifying actors
Specifying the start and end point in the process
Clarifying tasks, process flows, rules, and decisions
Modelling the as-is business process
Events that trigger business processes
External business events
Internal business events
Time-based business events
Identifying outcomes from business processes
Timelines for business processes
Business process measures
Internal measures
External measures
Module 4: Documenting Tasks
Identifying tasks
One person, place, and time
Documenting steps to complete the tasks
Documenting business rules
“If … then … else” statements
Decision tables
Decision trees
Measuring task performance
Module 5: Evaluating and Improving Business Processes
Identifying problems with the as-is business processes
Measuring performance: time, quality, and resource usage/cost
Determining target and actual values
Aligning with corporate strategy and tactics as well as customer needs
Improving the process
Using problem diagnosis techniques
Process improvement techniques
Modelling the improved process
Checking for quality and completeness
Supporting development of the Requirements Catalogue
Module 6: Transitioning to the “to Be “Process
Implementation strategies
Creating a pilot
Deploying implementation strategies
Planning the transition
Simulating and refining the to-be process
Estimating resource usage
Realising benefits
Decommissioning the as-is process
Supporting the transition
Enabling cultural change
Supporting stakeholders through the change process
Sustaining continuous improvement