Module 1: The Rationale for Business Analysis
Recognising the business change life-cycle
Clarifying the role of the business analyst
Examining other roles in business change
Understanding the framework for business analysis
Module 2: Understanding the Strategic Context
Internal and external analysis
Analysing the Internal analysis
Surveying the business landscape with external analysis
Linking to the internal and external business environment analysis
Performing a SWOT analysis
Using a SWOT analysis
Identifying the strategic context
Executing strategy
Balanced Business Scorecard
Recognising Critical Success Factors and Key Performance Indicators
Critical success factors and key performance indicators
Identifying Critical Success Factors (CSFs)
Creating Key Performance Indicators (KPI)
Setting performance targets
Deploying the balanced business scorecard as a frame
Module 3: Business Analysis Project Discipline
Identifying the Terms of Reference and/or Project Initiation Documentation
Clarifying business and project objectives
Module 4: Understanding the Current Situation
Stakeholder identification
Stakeholder wheel
Other potential sources of information
Investigative techniques
Investigating the current business situation
Interviews
Observation
Workshops
Document Analysis
Focus Groups
Questionnaires/Surveys
The Business Analysis Process Model
Stages of the business analysis process model
Considering the perspectives
Analysing the needs
Evaluating the options
Defining the requirements
Investigating the situation
Interviewing stakeholders
Effective Requirements Workshops
Representing a holistic view of the business situation
Taking a holistic view
Using various documentation techniques
Rich pictures
Mind maps
Fishbone diagrams
Module 5: Stakeholder Analysis and Management
Identifying, categorising and analysing stakeholders
Defining stakeholder types
Deploying the Power/Interest Grid
Stakeholder management strategies
Levels of power and interest
Building a communication strategy
Understanding stakeholder perspectives
Analysing stakeholders with CATWOE
Creating business activity model
Module 6: Modelling Business Processes and Requirements
Creating a process model
Pinpointing business events
Developing the business process model
Modelling system functions and data
Use case diagrams
Entity Relationship Diagrams and Class Models
Module 7: Defining the Solution
Gap analysis
Identifying areas of concern
Analysing the gap with POPIT
Introduction to Business Architecture
Definition of Business Architecture
Business Architecture techniques
Module 8: Making a Business and Financial Case
Structuring the business case
Identifying and shortlisting options for business change
Identifying and categorising costs and benefits
Tangible and intangible costs and benefits
Investment appraisal techniques
Identifying and categorising risks
Identifying risks
Assessing the impact of the risks
Assessing the probability of the risks
Risk management approaches
Identifying impacts
Organisational culture
Organisational behaviour
