Communications and stakeholder engagement
Stakeholder strategy
Change agents need to understand who will be affected by the change so that their requirements can be taken into account while minimising disruption to current operational performance. Delegates will learn how to:
Identify and analyse stakeholders
Develop effective influencing strategies
Communication and engagement
Effective communications are fundamental to any successful change. Delegates will consider:
The theory of effective communications
The use of different communication channels
How to develop a communications plan
How to monitor and evaluate the effectiveness of the communications
Change management in practice
Change impact
Change does not occur in isolation. Change agents will need to manage the relationship between the change journey, business continuity and successfully embedding the change. Delegates will be shown:
Tools that help assess the wider impacts of the change and so ensure a comprehensive change management plan is developed
Change readiness, planning and measurement
Even if an organisation is effective today, change is likely to be heading its way. Successful organisations start planning for change long before it becomes a necessity. Delegates will learn how to:
Build motivation to change
Build organisational readiness for change
Prepare for resistance
Personal and professional management
One individual is unlikely to be able to undertake all the activities to support successful change. Typically teams will be involved in supporting and shaping the change. Delegates will consider how to:
Develop effective teams to help manage change
Change Management Foundation Examination
The examination is:
Externally accredited by the APMG
40 minutes
Closed book
Multiple-choice (with 50 questions and a pass mark of 25/50)
Delegates will be provided with sample examination papers so they can text their understanding of the course material and prepare for the Foundation examination.