To have undertaken a management / leadership role for several years, and be ready to re-approach the topic and challenge their own mindset and stretch their focus to ‘what could be’.
To have undertaken a management / leadership role for several years, and be ready to re-approach the topic and challenge their own mindset and stretch their focus to ‘what could be’.
In-Person
Online
Introduction and Overview
• An introduction to the objectives and driving goals
• Setting personal engagement and objectives
Understanding the Leaders Role in a Modern World
• Challenges in the modern world and how this shapes engagement
• Operational versus Strategic drive
• Evaluation of where we spend our time in the business – alignment to ‘value’
Leadership Plain and Simple
• Focus on where the team need support
• Communicating the Vision
• Servant Leadership; defining how to invest and support
• The scope of the role; task / individual / team
• Results orientation
Leadership Qualities for the Modern Era
• Define the ``characteristics and behaviours`` for the 21st century
• Evaluating if you are the role model
• Barriers to success
• Where leader credibility comes from
Building And Maintaining An Effective Team
• How the Tuckman /Lencioni model can help energise and drive the team
• Communication amongst peers – moving through the stages
• Understanding where team support and focus can deliver results
• Overcoming restrictive communication practices
Communication Preferences and Emotional Intelligence
• Understanding the psychometric profiles of our personalities that dictate behaviours
• Understanding how different personalities compliment and conflict with one another
• Learning how to adapt and encourage team adaption for inclusion
• Importance of diversity in the workplace
Aligning Performance and Productivity with Customer service
• Knowing how ‘purpose’ drives
• Introducing ‘customer service’ focus for a team culture
• Coaching / Mentoring for results
• Understanding the principles of Delegation for engagement
• Dealing with performance issues and supporting people through discomfort
• Setting the ground for individual performance issues
‘Drive’ for an Engaged and Motivated Team
• Barriers that hold us back and old beliefs
• New ‘open mindset’
• ‘Motivational Theory’ Dan Pink
• Motivational Exercise
Focus on Results / Focus on People
• Examining the cultural aspects of our business
• Drawing out the personal blocks that need to be placed
• Concluding your choices
• Being authentic with your leadership style