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Microsoft Dynamics 365 CRM Training MB-910 Training

Microsoft Dynamics 365 CRM Training MB-910 Certification
Are you interested in expanding your knowledge of Dynamics 365? This course on Microsoft Dynamics 365 CRM offers a comprehensive introduction to the customer engagement capabilities within Dynamics 365. You will gain a thorough understanding of customer engagement concepts, the essential capabilities of customer engagement applications, and detailed insights into each customer engagement app, including Dynamics 365 Marketing, Dynamics 365 Sales, Dynamics 365 Customer Service, and Dynamics 365 Field Service. The course incorporates both lectures and hands-on lab sessions.
The training offers hands-on experience in configuring and deploying Microsoft Teams Phone, meetings, and certified devices, including Microsoft Teams Rooms and Surface Hub. It encompasses the management and monitoring of Teams Phone, meetings, and certified devices using tools such as the Microsoft Teams admin center, PowerShell, the Microsoft Teams Rooms Pro Portal, and the Call Quality Dashboard.

Moreover, the course addresses the configuration and deployment of Microsoft Teams Phone with PSTN connectivity through various methods, including Microsoft Calling Plans, Operator Connect, Teams Phone Mobile, and Direct Routing.

Microsoft Dynamics 365 CRM Training MB-910 Information

  • Training Prerequisites
  • None. An understanding of cloud computing is helpful but isn't necessary.
  • Certification Information
  • This course prepares you for exam MB-910: Microsoft Dynamics 365 Fundamentals Customer Engagement Apps (CRM).

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  • Objectives

    After completing this course, you'll be able to:

    Describe the core components of the Dynamics 365 customer engagement apps.
    Describe Dynamics 365 Customer Insights.
    Describe Dynamics 365 Sales.
    Describe Dynamics 365 Customer Service.
    Describe Dynamics 365 Field Service.

  • Microsoft Dynamics 365 CRM Training MB-910 Delivery Format

    In-Person

    Online

  • Microsoft Dynamics 365 CRM Training MB-910 Outline

    Microsoft Dynamics 365 Customer Engagement Apps
    Module 1: Foundations of Dynamics 365 Customer Engagement Apps

    Module 2: Shared Activities and Integration Options

    Lab 1: Hands-on experience with customer engagement apps
    Lab 2: Managing customers and activities
    Demos:

    Dynamics 365 Customer Engagement Apps
    Dynamics 365 Customers and Activities
    Search and Filter Data
    Teams Integration

    Dynamics 365 Customer Insights
    Module 1: Explore Dynamics 365 Customer Insights

    Module 2: Dynamics 365 Customer Insights – Data and Customer Voice

    Lab 1: Creating a simple customer journey
    Demos:

    Create Customer Segments
    Manage an Event

    Dynamics 365 Sales
    Module 1: Explore Dynamics 365 Sales

    Module 2: Sales Capabilities and Related Apps

    Lab 1: Create and Manage Opportunities in Dynamics 365 Sales
    Demos:

    Dynamics 365 Sales Business Process Flow
    Dynamics 365 Sales Insights
    Dynamics 365 Sales Mobile App

    Dynamics 365 Customer Service
    Module 1: Explore Dynamics 365 Customer Service

    Module 2: Dynamics 365 Customer Service Capabilities and Related Apps

    Lab 1: Create and Manage Cases in Dynamics 365 Customer Service
    Demo:

    Use Omnichannel for Customer Service

    Dynamics 365 Field Service
    Module 1: Explore Dynamics 365 Field Service

    Module 2: Scheduling Capabilities in Dynamics 365 Field Service

    Demos:

    Work with Work Orders
    Work with Inspections
    Dynamics 365 Field Service Mobile App
    Connected Field Service