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ITIL® 4 Leader: Digital and IT Strategy Training

ITIL® 4 Leader: Digital and IT Strategy Certification
Digital and IT Strategy Training marks the latest addition to the ITIL 4 certification scheme, concluding the ITIL 4 Strategic Leader designation. This ITIL training introduces a fresh perspective to the ITIL 4 guidance, elevating discussions on ITIL concepts to the level of organisational strategy.

ITIL 4 Foundation Certification OR Managing Professional Certificate /AND:

- Candidates must be able to demonstrate that they have a minimum of three years of managerial experience.

Certification Information:

- The course prepares you for the ITIL 4 Leader: Digital and IT Strategy exam.

ITIL® 4 Leader: Digital and IT Strategy Training Objectives

  • Create an appropriate digital strategy aligned with the wider business goals.
  • Understand how business and IT leaders across the globe are responding to digital disruption by reshaping corporate strategy
  • adapting processes
  • and even repurposing entire business models.
  • Explore the use of the ITIL 4 framework to support organisations on their digital transformation journey
  • addressing service management challenges and utilising a new technology.
  • Demonstrate the use of ITIL Guiding Principles in Digital and IT Strategy decisions and activities.
  • Understand why organisations need to change the way they do business in markets disrupted by digital and information technology and relate this to the concepts of strategy that they will need to master as they make these changes.
  • Relate the concepts of Digital and IT Strategy
  • the Service Value System and the Service Value Chain and explain how they work together to create value in markets being transformed by digital and information technology.
  • Understand how an organisation uses Digital and IT Strategy to remain viable in environments disrupted by digital technology.
  • Understand strategic approaches made possible by digital and information technology to achieve customer/market relevance and operational excellence.
  • Understand the risks and opportunities of Digital and IT Strategy.
  • Understand the steps and techniques involved in defining and advocating for a Digital and IT Strategy
  • Understand how to implement a Digital and IT Strategy.
  • Continue learning and face new challenges with after-course one-on-one instructor coaching.

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Key Point of Training Program

  • ITIL® 4: Monitoring and Event Management Training Training Outline

    Module 1:

    - Demonstrate the use of ITIL Guiding Principles in Digital and IT Strategy decisions and activities

    - Relate the ITIL guiding principles to all aspects of Digital and IT Strategy

    Module 2:

    - Understand why organisations need to change the way they do business in markets disrupted by digital and information technology, and relate this to the concepts of strategy that they will need to master as they make these changes

    - Understand the key concepts:
    - Digital Technology
    - Digital Business
    - Digital Organisation
    - Digitalisation
    - Digital Transformation
    - Business Strategy
    - Business Models
    - Digital and IT Strategy
    - Product Management
    - Service Management
    - Explain the relationship between Digital and IT Strategy and the core components of the ITIL SVS

    Module 3:

    - Relate the concepts of Digital and IT Strategy, the Service Value System and the Service Value Chain and explain how they work together to create value in markets being transformed by digital and information technology

    -Explain environmental analysis in terms of external and internal analysis, covering PESTLE (Political, Economic, Social, Technological, Legal, Environmental) and the Four Dimensions of Service Management

    Module 4:

    - Understand how an organisation uses Digital and IT Strategy to remain viable in environments disrupted by digital technology
    Show how an organisation's viability is related to how agile, resilient, lean, continuous, and co-creational it is
    Know how to apply DITS in managing VUCA (Volatile, Uncertain, Complex, and Ambiguous) environments

    - Explain and compare three levels of digital disruption
    Show how an organisation's position in a particular market or industry is influenced by a number of factors
    Use a digital positioning tool to determine the appropriate position for a digital organisation

    Module 5:

    - Understand strategic approaches made possible by digital and information technology to achieve customer / market relevance and operational excellence
    - Know how to apply different approaches to achieve customer/market relevance
    - Know how to achieve operational excellence in the four dimensions of service management
    - Understand the financial aspects of Digital and IT Strategy
    - Apply strategic approaches for digital organisations

    Module 6:

    - Understand the risks and opportunities of Digital and IT Strategy
    Explain the concept of risk management in the context of a digital organisation
    - In the context of Digital and IT Strategy, explain how to identify risk and assess risk
    - Explain the concept of risk posture and show how to determine an acceptable balance between opportunity and risk
    - Explain the concept of innovation, including its key elements and techniques
    - Describe techniques to develop and maintain a culture of innovation

    Module 7:

    - Understand the steps and techniques involved in defining and advocating for a Digital and IT Strategy
    Show how to use a digital readiness assessment to perform a gap analysis between an organisation’s current and desired positions

    - Explain how to define and communicate a vision and a strategy
    Know how to use business cases to advocate for a Digital and IT Strategy

    Module 8:

    - Understand how to implement a Digital and IT Strategy
    Know how to define operating models for digital organisations
    - Explain the major skills required of leaders in a digital organisation
    - Apply different approaches to strategy coordination and implementation
    - Explain approaches to POM
    - Explain how to assess the success of a Digital and IT Strategy
    - Explain the typical activities of a digital transformation programme

  • ITIL® 4: Monitoring and Event Management Training Training Delivery Methods

    In-Person

    Online

    Upskill your whole team by bringing Private Team Training to your facility.

  • ITIL® 4 Leader: Digital and IT Strategy Training Prerequisites:

    - Official course content and curriculum
    - PeopleCert Exam Voucher included
    - Take 2 exam re-sit included (eligible on public events)
    - After-course instructor coaching benefit included

    Training Prerequisites:

    - To take this ITIL framework module candidates must hold either: