Description

The Administering Advanced Cisco Contact Center Enterprise (CCEAA) v1.0 course teaches you how to execute advanced administration tasks associated with the Cisco® Contact Center Enterprise (CCE) solution through an in-depth examination of technical and operational requirements, and of the tools used to configure and ensure CCE solution functionality.

This class will help you:

• Learn how to optimize management of CCE solutions for proactive management of contact centers tasks
• Manage the effects of using CCE solutions for scalability and interaction between the solution components for centralized application management