The problem however is not always other people or the nature of the conversation, but the way we handle it. Knowing how to handle difficult conversations such as providing feedback when somebody had done something wrong, delivering bad news and apologising is critical in maintaining and strengthening our relationships with others whether at work or in our personal life.
Equally, sometimes we go through an interaction that leaves us angry or upset. Sometimes we react based on our emotions which can have drastic consequences. We need to find out what makes us feel in a certain way and if this feeling is justified. Next, we need to take steps to correct our feelings in order to adjust our behaviour. There are several techniques that can be used to achieve this which is presented in this course.
A critical point about using techniques to improve a conversation is to be able to execute them flawlessly even in an emotional state. This means that the techniques must be fully memorised as you would not have time to think logically to work out the steps. This course contains several exercises for each of these techniques designed explicitly to maximise learning and memorisation of these methods. Delegates should be able to start using these techniques straight after the course and with more practice it would eventually become a habit.