As a result, the team became better, took on bigger projects and delivered successful results, either in the form of services or generating new products.
However, after a while, you may start to notice that the team is beginning to get ahead of itself. Due to their past success, they start to feel invincible. Their success means they stop listening or observing what is happening around them. They ignore the obvious signals that the market is changing. They are so eager to agree with each other on all accounts that they become afraid of raising their concerns even when they can clearly see a given decision will be disastrous.
The team therefor becomes the victim of its own success. There is only one way to avoid this sad eventuality; a team must be monitored and managed continuously as it matures and as team members’ behaviour change based on the team’s history, achievements and failures.
This course follows from the Team Building course and covers a series of insights on what happens when a group of people interact with other over an extended amount of time and their relationship matures. Ultimately the responsibility to maintain the health of a team rests with the team leader. This course is ideal for teams who already have some experience in leading their team and want to make sure their continuous leadership remains relevant. The course helps avoid falling victim to unwanted management biases, become aware of known paradoxical effects, handle mismanaged conflicts, manage agreement and so on.
A variety of techniques and tools such as how to resolve conflicts, mediate or carrying out an impact analysis are also explored.
The course contains many examples, case studies, conversations and anecdotes. Interactive exercises are designed explicitly to help delegates practice the skills and tools during the course.