This Certified Agile Service Manager® (CASM) Certification Training introduces Agile Service Management, which involves applying and integrating agile principles into service management processes and process design projects. Agile thinking enhances IT efficiency and ensures IT continues to deliver value despite evolving requirements.
Module 1: Agile Review
- The IT challenge today
- Why Agile
- Manifesto & Principles
Module 2: Agile Practices
- Scrum
- Kanban
- Lean
- ITIL/ITSM
- DevOps
- Continuous Integration
- Continuous Delivery
Module 3: Defining Agile Service Management
- Value
- Agile Process Design
- Agile Process Improvement
Module 4: Process Design
- The elements of a process
- The 10 steps of process design
- Characteristics of an Agile Process
- Minimum Viable Product
- Creating user stories
Module 5: Agile Service Management artifacts
- Process backlog
- User stories and ITSM processes
- Scrum events
- Definition of Done
Module 6: Agile Service Management Events
- Agile Process Improvement
- Agile Process Improvement audits
- The Process Backlog as a CSI Register
- CSI Sprints and Plan-Do-Check-Act
Module 7:
- Agile Service Management Technologies
- Aligning Agile SM and Agile software development
- Getting started with Agile Service Management
Exam Review:
- The exam Duration is 60 minutes
- Exams are Open Book and web-based
- Kryterion Global Testing Solutions administer DOI exams
To maintain the certification's value and integrity, all candidates must attend approved DOI classes through one of the DOI REPs (Registered Education Providers) to be eligible to sit the exam.